Cherwell Service Management is a highly configurable service management platform offering both cloud, third party hosted and on-premise deployment. Cherwell’s Software-as-a-Service (SaaS) hosting infrastructure offers the highest availability infrastructure in the industry, and its flexible licensing models include provisions for concurrent licenses.
Cherwell Service Management's extensive customizability allows departments to tailor the platform to their native workflow processes. This flexibility also makes the platform highly scalable, ensuring it can grow in sync with the organization and its workload.
One of Cherwell Service Management’s central features is its collaborative self-service portal. This channel is used widely to increase customer satisfaction and employee productivity. Equally scalable, Cherwell’s self-service system allows multiple independent portals to be consolidated into a single site, driving higher usage levels with a more comprehensive knowledgebase.