Cloud Contact Center (C3) by Novanet is a full featured inbound/outbound call center solution. It can be used by companies of any size and any industry. This cloud-based system is accessible from anywhere with minimal configuration. Some features include having a WebRTC based chrome extension, call tagging, call barging and CRM integration.
The Self-Care Portal allows managers to view and manage their call center operations on a real-time basis. It also provides built-in graphical reports to measure agent metrics like number of calls answered/dialed/abandoned, talk-time, average wait time, and agent session breakdown.
The user can order local/toll-free phone numbers and set destination access lists directly from the Self-Care portal. Novanet has 3 geographically redundant POPs across the United States, Singapore and India, and provides 24/7 NOC support.