Comm100 Live Chat is a live chat support solution suitable for both small to midsize businesses (SMBs) and larger enterprises. This system enables businesses to engage their website visitors in real-time.
Comm100 Live Chat can be used by sales teams to identify and convert potential customers, as well as by support teams to address customers’ concerns in real-time.
First released in 2009, Comm100 Live Chat now has thousands of customers around the globe. This product works for businesses or organizations in any industry needing real-time customer communication.
Comm100 Live Chat offers two independently deployed editions, one for SMBs and another for large enterprises. The SMB edition features live chat, a user-friendly interface, flexible pricing, and it is mobile-friendly.
Come100 Live Chat for Enterprise offers all this, plus chat routing and allocation, automatic visitor recognition, key performance indicator (KPI) reporting, agent performance evaluation and 24/7 chat volume reports. It can integrate with GotoMeeting, Cisco, Avaya and more.
Comm100 Live Chat for Enterprise can be deployed either in the cloud or on-premises.
Chau from VED Co. Ltd
I started my online shopping site and I have a LiveChat icon on the website, so users can easily contact us for instant support.
Previously, I had to use email as the main contact channel. By using LiveChat, I found the conversation rate improved a lot, as customers are happier to get instant support.
Only one thing: We need a function to capture a quick screenshot.This can be useful during a chat session.
Terry from Pet's House
It helps us a lot. I installed it onto 2 of my online shops.
We have support team overseas, and it's really powerful when our Supervisors can monitor chat agents' ongoing chats, and train the new stuff miles away. The features are easy to use and powerful enough to chat with my website visitors.
Oh, by the way, I like the operator performance and work load report, which help us schedule our shift. A good business tool.
I have used Comm100 Live Chat for two years. Easy to use.
I can track visitors in real time and talk to them proactively. It integrates with Comm100 Ticket, great feature.