Comm100 Live Chat Software


 

Comm100 Live Chat is a live chat support solution suitable for both small to midsize businesses (SMBs) and larger enterprises. This system enables businesses to engage their website visitors in real-time.

Comm100 Live Chat can be used by sales teams to identify and convert potential customers, as well as by support teams to address customers’ concerns in real-time.

First released in 2009, Comm100 Live Chat now has thousands of customers around the globe. This product works for businesses or organizations in any industry needing real-time customer communication.

Comm100 Live Chat offers two independently deployed editions, one for SMBs and another for large enterprises. The SMB edition features live chat, a user-friendly interface, flexible pricing, and it is mobile-friendly.

Come100 Live Chat for Enterprise offers all this, plus chat routing and allocation, automatic visitor recognition, key performance indicator (KPI) reporting, agent performance evaluation and 24/7 chat volume reports. It can integrate with GotoMeeting, Cisco, Avaya and more.

Comm100 Live Chat for Enterprise can be deployed either in the cloud or on-premises.

 

Comm100 Live Chat - Routing rules
 
  • Comm100 Live Chat - Routing rules
    Routing rules
  • Comm100 Live Chat - Chat history
    Chat history
  • Comm100 Live Chat - Operator window
    Operator window
  • Comm100 Live Chat - Reporting
    Reporting
  • Comm100 Live Chat - Visitor window
    Visitor window
  • Comm100 Live Chat - Visitor list
    Visitor list
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, Web browser (OS agnostic), Windows 2000, Windows 8

3 Reviews of Comm100 Live Chat

Showing 1-3 of 3

 

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Chau from VED Co. Ltd

December 2016

December 2016

One of the best Online Chat tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I started my online shopping site and I have a LiveChat icon on the website, so users can easily contact us for instant support.
Previously, I had to use email as the main contact channel. By using LiveChat, I found the conversation rate improved a lot, as customers are happier to get instant support.

Source: Capterra
 

Terry from Pet's House

July 2015

July 2015

Easy to use and helpful

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

It helps us a lot. I installed it onto 2 of my online shops.

We have support team overseas, and it's really powerful when our Supervisors can monitor chat agents' ongoing chats, and train the new stuff miles away. The features are easy to use and powerful enough to chat with my website visitors.

Oh, by the way, I like the operator performance and work load report, which help us schedule our shift. A good business tool.

Source: Capterra
 

Adelle Bailey

September 2013

September 2013

Great live support tool

Product Quality

Product Quality
Quality

I have used Comm100 Live Chat for two years. Easy to use.

Source: GetApp