Comm100 Live Chat is a live chat support solution suitable for both small to midsize businesses (SMBs) and larger enterprises. This system enables businesses to engage their website visitors in real-time.
Comm100 Live Chat can be used by sales teams to identify and convert potential customers, as well as by support teams to address customers’ concerns in real-time.
First released in 2009, Comm100 Live Chat now has thousands of customers around the globe. This product works for businesses or organizations in any industry needing real-time customer communication.
Comm100 Live Chat offers two independently deployed editions, one for SMBs and another for large enterprises. The SMB edition features live chat, a user-friendly interface, flexible pricing, and it is mobile-friendly.
Come100 Live Chat for Enterprise offers all this, plus chat routing and allocation, automatic visitor recognition, key performance indicator (KPI) reporting, agent performance evaluation and 24/7 chat volume reports. It can integrate with GotoMeeting, Cisco, Avaya and more.
Comm100 Live Chat for Enterprise can be deployed either in the cloud or on-premises.