Designed for small to midsized organizations, Commence CRM is a flexible and customizable customer relationship management system with features to help companies nurture leads and improve sales. The system includes several modules and features, including marketing automation, lead management, help desk functionality, a customer portal, reporting and project management.
The dashboard presents real-time information, showing emails, tasks to complete, service tickets, alerts and new leads. The dashboard allows users to see up-to-date sales activity and respond to emails, and can be customized by each user or according to job function.
Marketing automation features offer pre-built templates to launch targeting campaigns with a customizable budget, and the ability to analyze the response rate and revenue of campaigns. Users can then rank customers based on their purchase history and profitability.
Finally, Commence CRM manages the entire sales cycle, schedules appointments and to-dos, records interactions with customers and generates forecasts and performance reporting.