I’m OnCall by 01 Communique is a help desk and remote IT support management platform featuring comprehensive incident and ticket status viewing, technician and customer management and customization options, including white-label branding. It uses a Web-based interface and is designed to provide a remote support connection quickly, with no configuration required from the end-user.
The I’m OnCall system tracks customers’ incident history and allows for incident categorization and prioritization. Notes recorded by technicians during previous sessions are stored with incident reports and customer history records, providing agents with the context needed to solve issues quickly and on the first attempt.
I’m OnCall is designed for rapid deployment and can be implemented in minutes. Its remote desktop control application allows issues to be solved quickly and remotely, requiring only that the customer grant permission. I’m OnCall is a Web-based platform and is updated automatically by the vendor.