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Microsoft Dynamics CRM
Microsoft Dynamics CRM helps support agents through many channels, including phone and email, web self-service, and chat. Its case management allows users to track all customer communication to better serve customers.
SAP - CRM
SAP for help desk management enables users to automate IT processes, cut costs and streamline performance. The solution helps service teams manage SLAs, increase productivity and improve customer satisfaction indicators.
Virtual Contact Center by 8x8
This hosted help desk management solution is ideal for small- to medium-sized businesses. 8x8 provides comprehensive contact management and multi-channel support, including through email, chat and voice.
Samanage Service Desk and Asset Management
Samanage is a powerful, web-based Help Desk solution that offers mid-sized and larger companies a scalable, customizable solution to more effectively manage their help desk, as well as all critical IT assets.
Prophet
Prophet by Avidian can be used by SMBs or enterprise-level organizations. It uses Outlook as its interface, which may be familiar to many professionals in the industry. Available for on premise and web-based deployment.
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TeamSupport
TeamSupport puts a teamwork emphasis on client support, providing the tools your customer service team needs to effectively resolve issues and provide maximum assistance to clients.
PhaseWare Tracker
For small to medium-sized IT groups, PhaseWare Tracker is an effective help desk solution. It features automatic client issue notification and a self-service center. This system is supported by both Mac and PC systems.
My eToolbox
With advanced features in billing, marketing, and sales management, My eToolbox is a versatile Field Service aolution ideal for small to mid-sized companies looking for a better way to manage employees in the field.
ReliaServ
ReliaServ is a fully integrated, comprehensive field service solution that provides a powerful toolset of features capable of managing all aspects of field service, from inventory management to accounting, dispatching, and more.
e-Service Suite
e-Service Suite offers powerful functionality to better manage your field service operations. This web-based system fully integrates within NetSuite and can be accessed from any mobile device or tablet.
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SoftVu
Specifically designed for the financial services industry, SoftVu’s marketing automation software is used by global brands including Capital One, Chase and Citizens Bank.
Jive Social Business
Jive is a leading provider of social business software. With platforms to support your sales, marketing and customer service operations, Jive offers the tools your business needs to create effective social communities.
Microsoft Dynamics CRM
Microsoft Dynamics CRM offers and out-of-the-box, fully functional customer service solution to help with case management and IT resource management. It is appropriate for midmarket and enterprise organizations.
SmartSupport
Safeharbor is an industry leader when it comes to knowledge management solutions. Their newest offering, SmartSupport, is a scalable SaaS solution that brings together a company's knowledge base and community forums.
Spiceworks Free Network Management Software
Spiceworks offers a robust help desk and IT management solution for the small to very large business owners. Features include ticket management, customizable IT dashboard and automated support ticket routing.
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PlanPlus Online
PlanPlus Online is a complete customer relationship management solution. Their new Support Module add-on brings help desk functionality to the system. Features include a customer portal, case management and knowledge management.
LogicBox for CRM
LogicBox for CRM offers organizations a completely customizable, cloud-based system that is also affordable. LogicBox for CRM is a single, integrated system with customizable modules, databases, notifications and reports.
ServiceWise
For IT departments looking for an ITIL ready, out of the box service and help desk system, ServiceWise offers point-and-click functionality that can be flexed to meet the needs of organizations requiring robust customer support.
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