ConnectWise CRM provides a centralized system to track all customer-related information. This solution is best suited for small and midsize businesses, and can be deployed either in the cloud or on-premise.
ConnectWise CRM's Pipeline Reporting feature provides information on performance metrics in a dashboard view. In addition, the solution tracks and stores all data records related to customers and sales including client conversations, issues and configurations.
ConnectWise CRM measures and monitors sales activities so users can forecast sales from within the system. This solution also provides training via documents and webinars.
ConnectWise CRM can also be accessed through mobile devices via a native mobile app. The mobile app enables users to access all information in the system, including configurations and resolution protocols.
Greg from Solarus Technologies
Specialty: Software / IT
The best thing about connectwise is that it incorporates almost every single aspect of the organization and provides an organized way of tracking significant information. It is particularly great for those companies that do things on an hourly basis and a manged services type of set up. Connect Wise puts in place an excellent way of implementing processes and systems for a small-midsized organization. It just needs to be learned and used correctly. The fact that they do indeed have a team devoted to helping the enduser customer is excellent. The person who is responsible for the software inhouse has the most important role of whether or not it works as productively as it can. CW can have positive changes on sales, operations and account management if DONE RIGHT.
Connectwise is definitely a tough product to learn and utilize at first. There are many features to the software and it could take months of practice to be effective with it. They do have people that work for the company who specialize in training users on how to effectively use it. If used correctly, it can potentially improve the business significantly.
I would say to wait until you understand the software and how it works as well as how it effects the business. Does it increase productivity? Who uses it? What departments use it most and for what reasons etc. These are some of the questions you want to be able to answer prior to evaluation.
Seth from iProv, LLC
Specialty: Software / IT
Fast and accurate support, wide range of customizability, and continual updates to improve the product
complex and easy to lose track of customizations and how they interact
Take your time when evaluating it and truly understand it - quickstarts are good, but only guides. You need a firm dedication to the tool and at least 1 or 2 skilled experts on the tool to optimize it for your company.