Consona Knowledge Driven Support Software

Consona’s Knowledge Driven Support Software is the first system to combine knowledge management and case tracking, a partnership that enables support agents to resolve tickets faster. With data from all relevant sources at their fingertips, support personnel are armed with the analytics they need to deliver the highest quality levels of service possible.

This best-of-breed knowledge management tool also offers sales automation, customer support, help desk and call center capabilities in the suite. The software is ideal for medium to large enterprises with customer service, technical support and/or IT help desks. Everything is accessible via a single workbench, so no more searching for data that’s scattered across multiple locations.

What we like most about this product is that it is among a select few that have the KCSsm stamp of approval. What does that mean? It means that the software complies with some rigid quality standards established by the Consortium for Service Innovation and it passed the KCS v4 demo assessment. The end result is a seamless and efficient knowledge management operation.

Knowledge Driven Support can be installed on-premise on your server or accessed over the web. Also, Consona offers some fairly flexible pricing options. Of course, if you’re feeling fancy, you can upgrade to the full-service option which include app services and premium support.