devContact is a cloud-based help desk solution for mobile apps. It includes both FAQ and knowledge base tools as well as a live chat feature.
devContact offers a searchable database, so users can compile commonly asked questions and customers can answer their own questions through this knowledge base. This software also has an admin dashboard, where users can manage their FAQs.
In addition to devContact’s searchable knowledge base, users can also set up a live chat. In the live chat feature, customers can attach screenshots of the problems they’re experiencing.
This software allows users to assign ticket numbers to inquires sent by customers. Users can track inquiries from the moment they are received until the tickets are closed. Users can assign tickets to team members, and users can see profiles of the customers who have sent in inquiries.
In devContact, users can also create how-tos and tutorials. These help materials can include videos and images.
This product offers 24-hour customer support. Mobile apps are available for both Android and iOS.