devContact Software


 

devContact is a cloud-based help desk solution for mobile apps. It includes both FAQ and knowledge base tools as well as a live chat feature.

devContact offers a searchable database, so users can compile commonly asked questions and customers can answer their own questions through this knowledge base. This software also has an admin dashboard, where users can manage their FAQs.

In addition to devContact’s searchable knowledge base, users can also set up a live chat. In the live chat feature, customers can attach screenshots of the problems they’re experiencing.

This software allows users to assign ticket numbers to inquires sent by customers. Users can track inquiries from the moment they are received until the tickets are closed. Users can assign tickets to team members, and users can see profiles of the customers who have sent in inquiries.

In devContact, users can also create how-tos and tutorials. These help materials can include videos and images.

This product offers 24-hour customer support. Mobile apps are available for both Android and iOS.

 

devContact - Dashboard
 
  • devContact - Dashboard
    Dashboard
Supported Operating System(s):
Web browser (OS agnostic)

4 Reviews of devContact

Showing 1-4 of 4

 

Start your review of devContact

Click to start
http://www.softwareadvice.com/crm/devcontact-review/

Joe from PolyNome
Number of employees: 1 employee Employees number: 1 employee

February 2017

February 2017

Amazing customer support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I started using this after seeing it implemented in another app.
It seemed like a really great way of handling the problem of keeping an up to date searchable FAQ and providing an efficient way to interact with users that have problems.

There were a few things that didn't quite work for me so I contacted their customer support.
I was delighted to find that the team behind DevContact is just as keen to make this the perfect solution as I am to make my app the perfect solution.

I can't compliment them enough.

Pros

Ease of use creating and managing FAQ

Cons

That links in FAQ are not able to be opened in safari. Hopefully that'll be addressed.

Advice to Others

Already in communication with tech support who are doing a great job of handling all my requests.

Source: Capterra
 

Henrik from JBF CONSULTANTS LIMITED
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

Good for small businesses

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Appropriate for littler organizations who require a more basic arrangement (versus Zendesk for example). others is likewise extraordinary, but yet just for bigger organizations who need to alter a considerable measure of the tweaks etc...

Pros

Tagging system
FAQ
Support ticketing
Reporting

Cons

still some small bugs

Advice to Others

Its gonna be a great and awesome product, for small businesses

Source: Capterra
 

Elena from FanFiction

October 2015

October 2015

devContact has helped us immensely when it comes to resolving customer queries and complaints.

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

What do you like best?It is very simple to integrate to mobile applications and has a simple interface which makes it easy to use and handle.

However, it should have a module for web based products as well and the social component can be improved.

We would recommend this help desk to indie app developers and other app publishers. devContact has promised to show improvement and will be adding more features. Plus, its extremely affordable!

Source: Capterra
 

Stephenie from nutritionPlus LLC.

September 2015

September 2015

so far, works great

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I recently upgraded my app with its free features, it works nice so far. they need to work on their help material but their support team was very helpful.

Source: Capterra