For jewelers seeking a simple, user-friendly CRM solution that can be accessed on the go, Diamond Relations empowers salespeople to focus on selling, not spend time learning and navigating a complicated CRM. With Diamond Relations, jewelry retailers can easily track sales and manage opportunities while also nurturing relationships with their customers.
As one of the only CRMs in the market developed specifically for jewelers, Diamond Relations includes only the tools the company and the salespeople need to follow through and close sales. Its sleek, intuitive workflow gives users complete visibility into the sales pipeline, capturing all customer interactions single a centralized system that can be accessed across the company, via the Internet or even a mobile device. Because the solution is cloud-based, there is no software to download, and it can be flexed to meet the needs of single store jewelry retailers to franchises with multiple locations.
Diamond Relations gives sales managers an effective tool to manage sales in the store and keep the salespeople accountable. It displays the pipeline by sales stage, offering managers and executives at-a-glance visibility into the deals that are currently being worked in the company and the actions salespeople are taking to close those deals. It organizes contacts and can be set up to send out call reminders for birthdays, anniversaries or service calls.
In an effort to ensure the solution is fully utilized, Diamond Relations will send out weekly progress reports during the first month to both sales managers and salespeople, followed by bi-weekly reports the second month and then monthly reports moving forward. Along with extensive training, this reporting keeps retailers informed and saturated in the system.
Taylor from University of South Florida
Employees number: More than 1,001 employees
How easy it is to coach salespeople to track metrics and improve their performance.
I have experienced nothing but superior performance by the product and excellent service by the vendor.
Making sure that the product is intuitive for users of all skill levels.
Maria from Grogan Jewelers
Date: January 2012
I am a store manager of a fine jewelry store with nine employees and we are open seven days a week. In the past, we filled out profile cards and filed them in a book for each sales associate. It was an inefficient method due to profile cards getting lost or misfiled. What jeweler hasn't been embarrassed when a potential customer is in to purchase and the customer's wish list can't be located?
We started using Diamond Relations about two years ago and it helps me to keep my finger on the pulse of the business. I can see exactly what each sales associate is working on and how close they are to closing the sale. Our sales have increased in double digits for the two years we have used this software because of the pipeline of potential sales and opportunities. Also, we are actively communicating special occasions such as birthday and anniversaries daily to our customers. We are seeing more sales for those occasions then ever before.
It is easy to use, easy to monitor, and it helps the sales associates and manager feel like we are proactive and in control of our success.
Sarah from Colonial Jewelers
Date: October 2011
Diamond Relations has been a wonderful addition to our business. It really helps the managers to keep track of all of our opportunities by being able to look at one screen and see them all. It also helps us with coaching our salespeople to improve performance and to make sure they are doing all of their follow-up. This was the single best purchase we made for our business in the past year, and we look forward to working with the program more and more.
The support at Diamond Relations is amazing! Molly and Jay have both been very informative and patient every step of the way from setup, to training, and to implementation.
I would absolutely recommend this program to any jewelry store with multiple salespeople.