Microsoft Dynamics 365 Software


 

Microsoft Dynamics 365 provides integrated solutions that allow businesses to better track leads, automate field service, drive sales, and improve operations using mobile, enterprise-ready business apps from the cloud.

The system’s business apps, ranging from sales & customer service to financials and operations, are designed to be deployed as a package or independently as companies grow and expand, and all work together as part of a larger software solution.

Microsoft Dynamics 365 offers supporting apps for iOS, Android, and Windows Phone; the apps are available offline, so users can work without data connectivity and data will sync automatically once a connection is reestablished.

Seamless integration with Outlook, Lync, SharePoint, OneNote, Word, and other Microsoft applications minimizes double-entry and saves time. The system is designed for collaboration; users can interact in Yammer, quickly add colleagues to projects and meetings, and view where others are working in documents in real-time.

 

Microsoft Dynamics 365 - Business performance
 
  • Microsoft Dynamics 365 - Business performance
    Business performance
  • Microsoft Dynamics 365 - Sales dashboard
    Sales dashboard
  • Microsoft Dynamics 365 - Desktop & mobile view
    Desktop & mobile view
  • Microsoft Dynamics 365 - Relationship insights
    Relationship insights
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

32 Reviews of Microsoft Dynamics 365

 

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Software Advice Reviews (9)
More Reviews (23)

Showing 1-9 of 9

Kristopher from Air Flow Pros Inc
Specialty: Maintenance / Field Service
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Only used for 1 day. Didn't meet needs of our corporation

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Great presentation. Had an app. Was Microsoft. Great customer support. Lots of help guides to get thru tough spots

Cons

Didn't have routing and map was difficult to use. Also was having trouble with scheduling and info input

 
 

Jagjit from Clever Devices
Specialty: Software / IT
Number of employees: 201-500 employees Employees number: 201-500 employees

July 2017

July 2017

Takes a long time to learn the ins and outs of Microsoft Dynamics 365.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pros

This system is a 'one-stop-shop' for our company. Our finance, service, shipping, failure analysis and warehouse management is all managed through Microsoft Dynamics 365. It is nice having anywhere access and it looks like we'll be looking into adding the field services module in the future to add to our subscriptions under Microsoft Dynamics 365.

Cons

There is a ton of training needed for Microsoft Dynamics 365. When our company finally upgraded, it took us months to train different departments. The system is very complex and navigating through different reporting elements is a bit overwhelming. Also, the ability to create custom reports is not intuitive.

 
 

Shannon from Real Estate Organization
Specialty: Real Estate
Number of employees: 10,000+ employees Employees number: 10,000+ employees

June 2017

June 2017

Facilitates business processes

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Empowers staff, helps to improve engagement with customers, increases productivity, helps to improve business model

Cons

There really weren't any cons with Microsoft Dynamics 365. As long as you are able to implement it in a beneficial way.

 
 

Wei from DHL
Specialty: Consulting
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

April 2017

April 2017

MS Dynamics review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

overall a good CRM tool

Pros

you would expect from a Microsoft product, has a very simple user look and feel especially for those familiar with SharePoint or Office, the UI is genuinely uncluttered and easy to use, meaning that adoption training and familiarisation should be at a minimum.

Cons

Many of Microsoft’s competitors offer cloud only apps (Salesforce.com), or have separate products for on-premises and cloud delivery (SAP). This similarity between cloud and on-premise can prove to be a benefit to many organizations where data sensitivity and the need to house data onsite is key. It also means enterprises can adopt an application strategy which suits them rather than being forced to the cloud for better functionality. This also means Dynamics allows you to adopt a Hybrid Cloud Strategy mixing and matching for optimal performance and security.

 
 

Matt from Keystone Engineering Inc.
Specialty: Energy
Number of employees: 201-500 employees Employees number: 201-500 employees

April 2017

April 2017

Not as expensive as SAP

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

That Dynamics 365 is a MS product lends it the benefit of doubt that it is probably going to be a complete and robust solution for the purposes intended. It is a solid solution and as a Tier II enterprise system probably the best in its class or in the top echelon.

Cons

Systems like MS Dynamics are becoming obsolete in light of the fact that enterprise platforms are not only going to the cloud but offering extraordinarily better interfaces and UXs.

Licenses are prohibitively (encourages non-adoption) expensive; it was for this reason, I sought a cloud platform to handle our procurement function.

 
 

Sabrina from Construction
Specialty: Construction
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2017

April 2017

Great for businesses

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

So easy to use and store information! I love that its very simple for me to go in and enter the information that I need or e-mail etc without too many steps

Cons

There is really nothing I like about this product. Everything about it is very good and easy to use!

 
 

Desirae from ClientsFirst Consulting
Specialty: Agriculture
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Microsoft Dynamics 365

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall it seems to be a very nice slick system. Comfortable and easy to use yet very powerful.

Pros

Enterprise and Business editions are priced competitively with Salesforce. The system is available bundled but also a la carte for the business that doesn't want to spend the money on an entire system. Out of the box offers solutions for field service and Project Service Automation which is huge. Comfortable UI, something we are already familiar with in all of the Microsoft products.

Cons

While options can be a good thing when selling a product, too many options can get confusing for customers. There are many package options to purchase and it might get a bit difficult to figure out exactly what you do and do not need when trying to put this together on a shoestring budget a la carte.

 
 

Stacy from GDMP
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Review of Dynamics

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

I have worked with Dynamics for about 8 years at GDMP and find the program very user-friendly.

Pros

Do not have to use all models for the program to be successful.

Cons

Reporting features could be better.

Advice to Others

Compared to other accounting programs, I prefer Dynamics.

 
 

Martin from MyWorkpapers
Specialty: Accounting
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

Companies shouldn't purchase Microsoft Dynamics, our company regrets doing so!

Ease-of-use

Functionality

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Value for Money

The problem with a lot of reviews is that they only get the first impression of the software and they don't have the time to truly use the software on a daily basis with real data and customers. The company I work for has been using Microsoft Dynamics for around a year and it has been a complete nightmare since day one. As a result, I strongly recommend companies not use Microsoft Dynamics.

Microsoft Dynamics is littered with critical technical issues. We have been having continuous issues with data deleting itself without our consent or any forewarning. This has cost our company considerable time and money and loss of data. Worst of all their support is horrible. They are difficult to get hold off and you get thrown around many Microsoft departments and no one knows anything about Microsoft Dynamics specifically. From my experience, I believe there are only 2-3 actual technical support operators in the Asia Pacific region and this is for Microsoft's flagship CRM product.

Microsoft has shown little interest in resolving our technical issues we have had with our very stock standard and most up to date cloud version of Microsoft Dynamics. The interface is complex and clunky and when performing actions and tasks it's like playing a slot machine you don't know if you're going to get lucky and it will work or whether you will encounter a completely unintelligible error message.

There's also very little compatibility with other modern cloud platforms like Zendesk and MailChimp. The software is slow and it feels like it is normal operating system software working through a cloud connector rather than software written for the cloud.

You should not purchase Microsoft Dynamics, you will run into technical issues and when those issues occur there will be no support to assist you. If something goes wrong and you need to restore data you will be stuffed and your business will be significantly disrupted. Microsoft Dynamics isn't cheap either, and you will likely need the help of consultants/contractors who have used it before to get it working for you. Our company if currently assessing alternative CRM's.

Advice to Others

I advise companies to avoid Microsoft Dynamics at all costs. It has serious technical issues which could your business a lot of time and resources and could result in data loss. This is buggy software not written for the cloud. You should check out all the other great CRM's available!

 
 
 
Showing 1-20 of 23

Joseph from BayRing Communications

July 2017

July 2017

I helped to transition from one company software package to Dynamics 365

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Software was easy to navigate from the start. Support was fantastic and helped to load information into the system as well as to explain so that we could be involved in more of the process

Cons

The only negative was a slight delay in the implementation process. Once we were working in the system it was an improvement over our legacy software.

Source: Capterra
 

Dakotah from F & H Ribbon Co., Inc.
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

Easy To Use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Functionality
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Quality
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Value
Support
Pros

I love the way it looks, and it easy to access and use. Everything is really kept the same, except for steeping it up a bit to make a difference. I like being able to know exactly where things are based off of other versions.

Source: Capterra
 

Khrystyna from Our City Church
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Great product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It's very easy to use once you get use to it

Pros

My favorite part thatvit has all its data in one place and u can control everything from one computer so far this is my favorite one Its perfect for accounting

Cons

There is glitch in software sometimes and it's not very pleasant because I don't like to start over

Source: Capterra
 

Ki from LA County
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

June 2017

June 2017

Very good, like the product, support enginners are good in what they know and overall support is goo

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Functionality
Product Quality
Quality
Value for Money
Value
Support

N/a

Pros

Simple to use, customizable. User interface is easy to use, and workflows are easy to setup and integration to sharepoint documentation

Cons

Complex system architecture, need MS premiere support. Need ASP and JaVSA language expertise. Mainteneance is a beast

Source: Capterra
 

Magdalena from NYU

June 2017

June 2017

Great Customer Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The best part about Dynamics 365 is that the service they provide is impeccable. Yes, the software can be somewhat glitchy and sometimes not very easy to use, but their team is very helpful

Cons

I think Microsoft can improve the software quality, just because it glitches and is prone to just being irresponsive.

Source: Capterra
 

David from farren. Intl

April 2017

April 2017

Great stuff

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Great excellent user friendly. Value for cost, ease of operations. Highly recommend for the user

Source: Capterra
 

Laura from Millwood Inc.

April 2017

April 2017

Ok Product, just started using Dynamics 365

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Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Quality
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Support

Our company just started using CRM Dynamics 365 and it seems better than the other version we were using. Hope our sales team uses this better than before.

Source: Capterra
 

Jenna from Millwood, Inc.

April 2017

April 2017

Not great - Could be better

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
Value for Money
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Support

Dynamics is at least better than CRM 2016 but it still has long forms, too many clicks and our sales guys feel it is not as easy as it could be as they are always comparing to Sales Force.

Source: Capterra
 

Rita from Toyota Tsusho America Inc

April 2017

April 2017

Change can be good and bad!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Things can be a bit hard to find. Making the features better and putting them is different locations does not help, either. Overall, as I work with it, it's fine.

Source: Capterra
 

Anthony from Nye Lubricants

April 2017

April 2017

Often glitchy with weak wireless signals

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

When I travel I often struggle with maintaining internet connections. Logging on should be simpler.

Source: Capterra
 

Ryan from Atlas Toyota

April 2017

April 2017

Very user friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

this is a very easy system to use and I recommend it to everyone. I will continue using this as it changes.

Source: Capterra
 

Bruce from Visual Workplace Inc.

April 2017

April 2017

Business Development

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
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Support

I believe that this is one of the better versions of Microsoft . The continued development of this product is great!!

Source: Capterra
 

Bob from LJ ZUCCAINc

April 2017

April 2017

Very Good AAaa

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Thought this product is very useful. Would recommend to all.
I will give this product a good review

Source: Capterra
 

Deneys from Strategix

March 2017

March 2017

Dynamics 365 Amazing

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
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Product Quality
Quality
Support

Microsoft Dynamics 365 is a game changer in the CRM and ERP market. The ease of setup and configuration that ensures easy acceptance by end users make this a truly remarkable product.

Source: Capterra
 

Deborah from Johnson Ferry Chiropraactic
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Microsoft 365

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Quality
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This is the first time we decided to purchase a subscription to our Microsoft products. We utilized Outlook and Microsoft Word quite a bit and use the cloud and Excel as well. I do not utilize all of the products that is offered at this point

Pros

It works like our Microsoft products prior with a bunch of new features that we have not ventured into at this point.

Cons

It is difficult to navigate without being taught how to use this particular version of MS word. It does have quite a few new features that seem to expedite things.

Source: Capterra
 

Mike from Interstate TMA
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Best Product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We use this product everyday in our workforce and every employee loves the product. We will continue with this for years to come.

Pros

everything

Cons

nothing

Source: Capterra
 

Andres E from GAMMA Consultores

February 2017

February 2017

Flexibility for Productivity

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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The possibility of use in different environments of the operation, gives great flexibility that means response speed from customer requirements to delivery and satisfaction level measurement. Besides that, if you have it all at glance, this improves results definitively

Source: Capterra
 

Earl from The Arc Community League
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Microsoft Dynamics

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Functionality
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Quality
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I have not had very extensive exposure to Dynamics 365, but it is a great solution for an integrated approach to your business.

Pros

It offers so much for a business and seems to be able to adapt and expand with the growth of a business.

Cons

There is a lot of information and lots to learn.

Source: Capterra
 

Pavan from Loyalty SOlution & Research Pvt Ltd
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2016

December 2016

Microsoft Dynamic's next ERP based on cloud

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Functionality
Product Quality
Quality
Value for Money
Value
Support

Ever since Project Madeira was announced in April, Microsoft has kept quite about what is going on with this product. It turned out to be a very good cloud ERP with integrated CRM. Similar to their Dynamic series of products even this is marketed for small & medium enterprises (especially for Manufacturing). Dynamics 365 delivers powerful, enterprise-class software with a modern, familiar user experience. You get very flexible pricing option based on your organization.

Pros

Have all the good features of Dynamics,
Microsoft's Power BI and Cortana Intelligence
Friendly user interface
very good integration with Office 365

Cons

Nothing as of now

Advice to Others

Certainly a game changer for Microsoft's Dynamic products

Source: Capterra
 

palash from OT

December 2016

December 2016

awesome product . never use this kind of product...pefect for MCDy365 tool..maintaining your custom

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we are currerntly using this and we are liking it...our company is very-very happy. we suggested others to use it.

Source: Capterra
 
 
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