Microsoft Dynamics 365 provides integrated solutions that allow businesses to better track leads, automate field service, drive sales, and improve operations using mobile, enterprise-ready business apps from the cloud.
The system’s business apps, ranging from sales & customer service to financials and operations, are designed to be deployed as a package or independently as companies grow and expand, and all work together as part of a larger software solution.
Microsoft Dynamics 365 offers supporting apps for iOS, Android, and Windows Phone; the apps are available offline, so users can work without data connectivity and data will sync automatically once a connection is reestablished.
Seamless integration with Outlook, Lync, SharePoint, OneNote, Word, and other Microsoft applications minimizes double-entry and saves time. The system is designed for collaboration; users can interact in Yammer, quickly add colleagues to projects and meetings, and view where others are working in documents in real-time.
Wei from DHL
Employees number: 501-1,000 employees
overall a good CRM tool
you would expect from a Microsoft product, has a very simple user look and feel especially for those familiar with SharePoint or Office, the UI is genuinely uncluttered and easy to use, meaning that adoption training and familiarisation should be at a minimum.
Many of Microsoft’s competitors offer cloud only apps (Salesforce.com), or have separate products for on-premises and cloud delivery (SAP). This similarity between cloud and on-premise can prove to be a benefit to many organizations where data sensitivity and the need to house data onsite is key. It also means enterprises can adopt an application strategy which suits them rather than being forced to the cloud for better functionality. This also means Dynamics allows you to adopt a Hybrid Cloud Strategy mixing and matching for optimal performance and security.
Matt from Keystone Engineering Inc.
Employees number: 201-500 employees
That Dynamics 365 is a MS product lends it the benefit of doubt that it is probably going to be a complete and robust solution for the purposes intended. It is a solid solution and as a Tier II enterprise system probably the best in its class or in the top echelon.
Systems like MS Dynamics are becoming obsolete in light of the fact that enterprise platforms are not only going to the cloud but offering extraordinarily better interfaces and UXs.
Licenses are prohibitively (encourages non-adoption) expensive; it was for this reason, I sought a cloud platform to handle our procurement function.
Sabrina from Construction
Employees number: 51-200 employees
So easy to use and store information! I love that its very simple for me to go in and enter the information that I need or e-mail etc without too many steps
There is really nothing I like about this product. Everything about it is very good and easy to use!
Desirae from ClientsFirst Consulting
Employees number: 2-10 employees
Overall it seems to be a very nice slick system. Comfortable and easy to use yet very powerful.
Enterprise and Business editions are priced competitively with Salesforce. The system is available bundled but also a la carte for the business that doesn't want to spend the money on an entire system. Out of the box offers solutions for field service and Project Service Automation which is huge. Comfortable UI, something we are already familiar with in all of the Microsoft products.
While options can be a good thing when selling a product, too many options can get confusing for customers. There are many package options to purchase and it might get a bit difficult to figure out exactly what you do and do not need when trying to put this together on a shoestring budget a la carte.
Stacy from GDMP
Employees number: 11-50 employees
I have worked with Dynamics for about 8 years at GDMP and find the program very user-friendly.
Do not have to use all models for the program to be successful.
Reporting features could be better.
Compared to other accounting programs, I prefer Dynamics.
Martin from MyWorkpapers
Employees number: 11-50 employees
The problem with a lot of reviews is that they only get the first impression of the software and they don't have the time to truly use the software on a daily basis with real data and customers. The company I work for has been using Microsoft Dynamics for around a year and it has been a complete nightmare since day one. As a result, I strongly recommend companies not use Microsoft Dynamics.
Microsoft Dynamics is littered with critical technical issues. We have been having continuous issues with data deleting itself without our consent or any forewarning. This has cost our company considerable time and money and loss of data. Worst of all their support is horrible. They are difficult to get hold off and you get thrown around many Microsoft departments and no one knows anything about Microsoft Dynamics specifically. From my experience, I believe there are only 2-3 actual technical support operators in the Asia Pacific region and this is for Microsoft's flagship CRM product.
Microsoft has shown little interest in resolving our technical issues we have had with our very stock standard and most up to date cloud version of Microsoft Dynamics. The interface is complex and clunky and when performing actions and tasks it's like playing a slot machine you don't know if you're going to get lucky and it will work or whether you will encounter a completely unintelligible error message.
There's also very little compatibility with other modern cloud platforms like Zendesk and MailChimp. The software is slow and it feels like it is normal operating system software working through a cloud connector rather than software written for the cloud.
You should not purchase Microsoft Dynamics, you will run into technical issues and when those issues occur there will be no support to assist you. If something goes wrong and you need to restore data you will be stuffed and your business will be significantly disrupted. Microsoft Dynamics isn't cheap either, and you will likely need the help of consultants/contractors who have used it before to get it working for you. Our company if currently assessing alternative CRM's.
I advise companies to avoid Microsoft Dynamics at all costs. It has serious technical issues which could your business a lot of time and resources and could result in data loss. This is buggy software not written for the cloud. You should check out all the other great CRM's available!