EBSuite’s customer support solution integrates issue capture, assignment, escalation and resolution tracking while also offering a customizable customer/vendor portal presence.
The EBSuite solution can scale from 5 to 30+ support agents with no limitation on case volume or portal user logins. EBSuite is available in a SAAS model or on-site implementation.
Customer issues and questions can be captured from web forms, automatically from emails, or from the independently hosted customer portal.
EBSuite also offers internal project management with external project progress sharing, knowledge article and support document authoring with internal and external presentation and searching, as well as newsletter emails plus drip email campaigns. It also offers a calendar, tasks, calls, reminders, and dashboard decision reporting, an on-board “Chat” tool and service time logging.
The EBSuite solution boasts successful customers from web service vendors, engineering equipment manufactures, major universities for departmental development, and as a worldwide solution to a major telecommunications company for HR Management.
EBSuite’s web-based solution is available to demo with a live-trial. The customizable interface allows workflow requirements and branding to be accommodated quickly through internal user settings.
Mike from Storyminers
Date: February 2012