ePowerCenter by Astute Solutions is a contact center platform designed to improve customer interactions while lowering operational costs. With a focus on efficiency and usability, ePowerCenter features an intuitive user interface that significantly reduces agent training and ramp-up times.
ePowerCenter is designed to provide agents with all relevant case information, allowing issues to be resolved quickly, thoroughly and often on first-contact. It provides a comprehensive view of all of a customer’s interactions, across all service channels—including email, social media, phone, survey response, chat and Web inquiry—ensuring that agents have full access to all of a customer’s contact history.
ePowerCenter has a fully integrated and centralized knowledge base and service guidance application. This, together with its guided agent interface, ensures that agents have the information they need, allowing them to focus less time on finding answers and more on providing a better customer experience.