Over the last 8 years we've helped 183,913 companies choose the right
software by sharing our extensive research on over 1,258 software systems.

Compare Field Service Software

This page is managed by
Ashley Verrill, Managing Editor

Top 10 Most Reviewed Field Service Software Systems

 
Mhelpdesk Great Fit Mhelpdesk offers tools for field service organizations to manage scheduling, work orders, customer support, invoicing, billing and more. The system is optimized for the mobile experience, serving both iOs or Android devices.
      28 Reviews
 Price
 Demo

121

Recommendations
in the last 30 days
FieldOne Great Fit FieldOne presents a highly scalable and customizable web-based system for your field work needs. Their software is used by companies of all sizes and across multiple industries as an all-in-one service management solution.
        19 Reviews
 Price
 Demo

3

Recommendations
in the last 30 days
Dataforma Great Fit Dataforma helps construction companies take their field service to the cloud. This web-based tool comes with a comprehensive set of features to help track and manage all service orders from anywhere with an Internet connection.
      16 Reviews
 Price
 Demo

1

Recommendations
in the last 30 days
Service Pro Field Service and Repair Center Great Fit MSI Data's Service Pro CRM is designed to automate and streamline your field service processes. It can be integrated with many major accounting and ERP systems and is easily customizable to meet the needs of your industry.
       1 Review
 Price
 Demo

3

Recommendations
in the last 30 days
Wintac Wintac's system allows you to track both current and potential customers through its management module. The program also easily integrates with Microsoft Office and QuickBooks.
       24 Reviews
 Price
 Demo

68

Recommendations
in the last 30 days
 

Need help narrowing the options?

Save time & costly mistakes. Our experts will recommend the best software for your needs. Call for a free consultation: (888) 234-5132

Salesforce.com Salesforce.com's mobile application will keep your field service team connected no matter on the job, in-office, or picking up parts and new inventory. The solution is extremely user friendly and quick to set up.
        19 Reviews
 Price
 Demo

1008

Recommendations
in the last 30 days
The HindSite Solution HindSite is designed specifically for field service management. The comprehensive set of features helps companies improve work order scheduling, dispatching, data collection and service case management.
       4 Reviews
 Price
 Demo

3

Recommendations
in the last 30 days
FieldAware Small and mid-sized business looking to automate field service functionality should evaluate FieldAware. This web-based system helps the entire team, from service managers to field personnel better manage the service process.
      2 Reviews
 Price
 Demo

31

Recommendations
in the last 30 days
Salesboom Cloud CRM Salesboom is a field service management solution that can be customized to fit to your business. Salesboom helps sync your office with your field staff so you can can schedule and assign tasks with ease.
      2 Reviews
 Price
 Demo

319

Recommendations
in the last 30 days
1CRM 1CRM is a robust application that combines customer relationship management with human resources, and project management solutions. 1CRM’s integration helps businesses easily track all of their data in one location.
       2 Reviews
 Price
 Demo

8

Recommendations
in the last 30 days
 
 


Find the right software systems based on your needs in 3 easy steps:

We need a few details about your organization to start narrowing down the list:

Filter Results Continue

1  2  3
Call us for a free FastStart Consultation

(888) 234-5132

Save weeks of up-front research and avoid costly mistakes with our free FastStart Consultation.

 

Feedback from buyers we've advised
 
"My CIO asked me to research CRM companies - Software Advice was an easy and efficient way to evaluate a spectrum of different software vendors in one phone call." Sara Sommers
Baptist Health System
"If you really want to cut through all the hype about what software is the best fit for your business look to Software Advice. They are free to use, and got us thinking beyond just replacing old software. They were quite good helping us think about what we could accomplish with the right software." Jim Miller
College Place Heating and Air Conditioning
"This is a great service that gives you high level info (pricing, company overview/background, notable feature/functionality) on your short list vendors and also puts you in touch directly with those vendors. " Amy Cornelius
Aspect Software

Buyer's Guide

Myriad vendors offer field service management solutions for fleets. Different systems address different types and sizes of fleets ranging from a single metropolitan shop to a global company with agents and partners that cover the entire world. We’ve written this buyers guide for buyers who want to understand this complex market.

Here’s what we’ll cover:

What is Field Service Software?
What Type of Buyer Are You?
Field Service Software BuyerView Report
The Vendor Landscape
Market Trends You Should Understand
Benefits & Potential Issues
Recent Events in the Industry

What is Field Service Software?

If you have ever waited from noon to 6 pm for a representative to appear, you know the importance of a good system. This mobile field service software category helps companies schedule and track outside operations. For representatives, it provides schedules, routes, customer information, and information regarding necessary supplies and parts. Managers can schedule outside agents and resources, track customer history, and manage work orders. 

Core functions include trouble ticketing, repair center, order management, SLA compliance tracking, resource scheduling, dispatching, route planning, parts inventory management, contract management, partner management, and forecasting and reporting. Advanced programs feature mobile support, failure analysis, RMA management, voice-generated customer appointment reminders, and project management.

In the customer support spectrum, these systems expand on help desk (HD) systems and overlaps customer support systems. HD systems provide applications for trouble ticketing and directed problem resolution but do not offer field-related functionality. Customer support systems may provide scheduling and inventory management or may integrate to a complete system. Some solutions also focus exclusively on one function, service dispatch software, for example.  

Companies needing a more sophisticated maintenance management system with features like equipment, fleet, and preventive maintenance should review our CMMS buyers guides.

What Type of Buyer Are You?

Before starting your research, you’ll need to assess what kind of buyer you are. We believe 90%+ of buyers fall into one of the following categories:

  • Direct buyers. These buyers work for firms that maintain their own unit. They have straightforward needs which are addressed by a wide range of providers.
  • Contract buyers. These buyers work for firms that contract out work. These buyers have special requirements for passing work requests, tracking request fulfillment, and tracking customer satisfaction.
  • Enterprise buyers. These buyers work for large organizations. These buyers may have multiple fleets and they place a premium on integrating information across units and with the customer support organization.
  • Small business buyers. These buyers work for small businesses moving beyond Microsoft Outlook, spreadsheets, or even whiteboards and sticky notes, and want to add FSM capabilities for planning orders and tracking customer satisfaction.

Field Service Software BuyerView Report

Every year, Software Advice talks to hundreds of field service software buyers, which provides us unparalleled insight into their motivations for investing in new technology. Recently, we analyzed 597 interactions with companies evaluating field service systems to uncover the following trends. Check out a summary of the results below, or click here for the full report.

The Vendor Landscape

This type of buyer... Should evaluate these systems
Direct buyers MSI Pro, Microsoft Dynamics CRM, SAP, Oracle, Maximizer CRM
Contract work buyers MSI Pro, Microsoft Dynamics CRM, ServiceMAX
Enterprise suite buyers Oracle, SAP
Small business CRM buyers SugarCRM, Intuit, Eclipse, ServiceTycoon

Market Trends You Should Understand

  • Mobile. When Microsoft introduced the Tablet PC version of Windows in 2001, field work organizations were listed as a market. A decade later, mobile support is available for all major mobile and tablet platforms from Blackberry, Android, and iPhones to iPads and Windows 7 tablets.
  • Software as a Service (SaaS). Some vendors also offer cloud-based products. For example, ServiceMax is built on Force.com, the cloud platform provided by Salesforce. 
  • Web-based interfaces. Reps and managers can interact with web-enabled systems at the office or on the road. Web-based tools can also let partners access the systems and can even allow customers to schedule their own appointments.
  • Customer support consolidation. Vendors are including more functionality directly in CRM and service/support software. For example, Microsoft Dynamics CRM lets agents generate a trouble ticket, set an appointment, create an order, and dispatch a rep. Once the rep has completed the work, the order is closed, which closes the trouble ticket.

Benefits & Potential Issues

  • Reduce scheduling costs. One of the big costs is the actual scheduling of calls. Manual systems needed to leave large “windows” for appointments and allow ample time between scheduled stops. These systems can schedule appointments more densely and reduce travel times through intelligent routing.
  • Increase customer satisfaction. Systems can increase customer satisfaction in three ways. First, they can state more precise arrival times for technicians. Second, they can predict the tools and parts that a rep will need. Third, they can allow the customer to pick the most convenient appointment time.
  • Reduce parts inventory costs. Systems can analyze history files to predict which parts will fail on what schedule. companies can use this information to more accurately manage part inventories to reduce costs.
  • Reduce fuel costs. Intelligent route planning is a feature of most systems. It calculates the most efficient way for sales agents to drive to their appointments. This can dramatically reduce mileage and consequently fuel costs.

But there are two potential issues. The first is obvious: there is a potential to over-schedule reps, which decreases both their effectiveness and level of job satisfaction, and also decreases customer satisfaction since appointments are missed. The second problem is more typical of enterprise software; proper implementation, change management and adoption is required for customers to realize the true benefits.

Recent Events You Should Know About

At its genesis, field service management software was built for very large companies. The systems were standard for every user and narrowly focused in functionality. Today, field service companies have a plethora of vendors and functionalities to choose from. This ranges from service scheduling software specialists to work order tracking software makers. Buyers also have a range of customizations at their disposal.

With the more recent proliferation of Web-based service dispatch software, developers have come out with new tools for mobile devices. A field service app can be equipped to mimic desktop activities and mobile software is available almost anywhere. Below are recent updates from the top-recommended field management software vendors.

  • Dataforma - On May 1, Dataforma announced via Facebook an update to its iPhone app. The application is available from the Apple app store. The post said the V.0.2 version comes with enhanced photo upload functionality that allows workers to upload photos while continuing to work. The app enables employees to access their Dataforma field service scheduling software on their iPhone. Also, users can update in real time and track and update requests from start to finish.

  • FieldOne Systems - On January 23, FieldOne Systems revealed during the 2012 AHR Expo its cloud-based FieldOne Sky product. The move closely followed the company taking its flagship product mobile. Officials said the FieldOne Sky solution allows users to dynamically customize workflow and integrate with enterprise systems. Workers can also create dashboards and charts on the go and seamlessly integrate with Microsoft Outlook and Office.

  • Service Pro Field - MSI Data announced on March 19 a new partnership with mobile developer Retriever Communications. Under terms of the agreement, MSI will integrate Retriever’s platform into its own product. Previously, Retriever was only available in Asia and Europe. Together, the tools help companies automate workflow and paperwork while on the go.

  • LeadMaster Lead Management - LeadMaster now markets its solutions through Tech Data Corp thanks to an agreement the companies formed on January 23. Tech Data runs a network of more than 60,000 value-added resellers who will sell LeadMaster-branded solutions. LeadMaster also recently announced a partnership with real estate lead conversion technology company, HomeStar Broker Solutions Corp. Under terms of the agreement, LeadMaster serves as the cloud computing engine for the HomeStar platform.

Have an opinion on this guide? Email the authors. We appreciate the feedback.