FieldAware is a field management solution developed to manage every facet of the service delivery process. It allows users to manage service requests, scheduling, dispatching, customer relationships, invoicing and reporting, streamlining the entire process while increasing productivity and customer satisfaction.
As a SaaS solution, FieldAware can be accessed from anywhere, at any time. It it suited for companies providing just about any kind of service, including HVAC, electrical, plumbing, pest control, property management and more.
With FieldAware, owners can view invoice totals in real-time, as well as service costs versus revenue. Service managers have the ability to see all active jobs at a glance while also monitoring the staff productivity in the office and in the field.
Schedulers and dispatchers can view staff and job status in real-time using FieldAware's functionality to distribute work orders electronically and drag-and-drop tasks into the schedule.
Using their smartphones, field workers can instantly access job assignments with related tasks and required parts, as well as GPS mapping to each job.
Finally, the accounts manager can import finished jobs directly into the company accounting solution, validate time sheets electronically and easily and quickly invoice customers.
BILL from Ike's Air and Heat
Employees number: 6 to 10 employees
This product is great for dispatch, but for invoicing it has flaws. I talked to them for help on invoicing and payments and they claimed that their product isn't made for that. But if you look on their website, they claim to have the best thing since sliced bread.
If you look on their website and talk to them, they will sell you the world. The invoicing is pathetic on this software. That's why I left.
Do your homework and visit multiple vendors. And ask them to break down the claims on their advertising. Make sure that product does what they claim
Craig from Elite
Specialty: Other services
Employees number: 21 to 50 employees
They are an all in one solution for small to medium service industry businesses.
Too many problems. When I started using this software 3 years ago, they were great. The only issues for the first 2 years were the omission of a couple of key features; they did however listen to the customer needs and start to put those features in the software. They even kept you updated on the process of those features. Then I'm not really sure what happened ... they started making changes to things that worked perfectly fine, and you will rarely see any feature you request ever even considered. Whit them changing things; that would be fine, except, when they change them, they don't work! I have had more support issues in the last 5 months then I did in the first 21 years multiplied by 2. And I am not talking about small inconveniences either; 3 days now my system has been down (COMPLETELY) for up to 4 1/2 hours! And they don't seem to care either. And when I say that I wasn't talking about small inconveniences ... that doesn't mean they don't have them! There are sooo many things that we just figure ways to work around on our own that we shouldn't have to. The support staff can basically do nothing if you don't have 3-5 jobs that you didn't make any changes to, as examples; as well as multiple screenshots from a mobile device. All in all ... I am really pissed that the last 3 years of my documents are tied up on their server ... if it weren't for the PIA of migrating past invoices, photos, paperwork, and EVERYTHING else ... I would have already stopped using them.
Make sure that you evaluate if the company running the software is a startup. I have used 2 of these types of software now, both were new when I began with them. Both of them either sold, or partnered with a different company once they began to grow; for money of course. And it became very clear that they were there to just make money at that point, because they both stopped having any kind of quality service, and even though the software looked "shinny-er" , it performed very poorly.
Steve from Reynolds Machinery
Employees number: 11 to 20 employees
We've been a happy Fieldaware user since 2012. It's easy to use, especially for the remote users, and adaptation for our technicians was a snap. Fieldaware is virtually "bugless" and new releases are filled with enhancements. The best software feature is the tight link between customers and assets (serialized machines in our case). Fieldaware as a company has some of the best tech support and documentation I've ever experienced.
Fieldaware's reporting features are limited but I'm told a new report writer is coming soon. Also, they consider timekeeping for a "crew" (only one crew member can log time for all members) as a benefit, but we feel it's restrictive and cumbersome.
I highly recommend a cloud based system to eliminate software updates on multiple devices. Asset serial number tracking and history is a must and so is a calendar view tech's status and scheduled jobs. I also recommend signature capture on the remote devices.
Richard from JVS Garage Door
Specialty: Maintenance / Field Service
Employees number: 6 to 10 employees
The program did not work with our company. It did not do what they claimed it did. It doesn't integrate with QuickBooks. It's not user-friendly.
Look elsewhere. There are other programs out there that are way better. Just look around and price things out. Try and get a free trial of something.
Jason from Cross Group
Employees number: 101 to 500 employees
The technical assistance, training, and reaction times are excellent.
I wish that our organization had been introduced to this software solution sooner.
Evaluate how easily this software can be introduced to your organization.
Jason from Cross Group
Date: November 2011
Cross Technical Solutions is a specialist refrigeration and air conditioning contractor to the pharmaceutical sector. We have 7 engineers in the field who divide their time between preventative maintenance and reactive service calls. We wanted a field service automation system that was proven in the field, would work regardless of connectivity, and would allow us to adapt our work order to suit individual client needs without having to wait for FieldAware development to make any change we might require.
FieldAware ticked all the boxes. We had a trial basis with the system for 2 weeks before we decided to proceed. FieldAware assisted us with inputting all our data into the system, and with online training we were up and fully functioning within a week. The system has been everything we hoped it would be. It has allowed us to make informed decisions around our service business. I would have absolutely no hesitation in recommending FieldAware to another service company.