FieldAware is a field management solution developed to manage every facet of the service delivery process. It allows users to manage service requests, scheduling, dispatching, customer relationships, invoicing and reporting, streamlining the entire process while increasing productivity and customer satisfaction.
As a SaaS solution, FieldAware can be accessed from anywhere, at any time. It it suited for companies providing just about any kind of service, including HVAC, electrical, plumbing, pest control, property management and more.
With FieldAware, owners can view invoice totals in real-time, as well as service costs versus revenue. Service managers have the ability to see all active jobs at a glance while also monitoring the staff productivity in the office and in the field.
Schedulers and dispatchers can view staff and job status in real-time using FieldAware's functionality to distribute work orders electronically and drag-and-drop tasks into the schedule.
Using their smartphones, field workers can instantly access job assignments with related tasks and required parts, as well as GPS mapping to each job.
Finally, the accounts manager can import finished jobs directly into the company accounting solution, validate time sheets electronically and easily and quickly invoice customers.
James from Powerhouse Paving
Employees number: 51-200 employees
They were able to present what appeared to be a fully functional and stable application. When we presented our needs in detail many times over, they agreed they could handle them in the end, they were unstable and unable to deliver. Pointing to the statement of work every time they denied their responsibilities, make sure your statement of work with them is a recreation of everything you need in the most minute and obvious detail or you will go for a similar very expensive ride.
Joyce from FieldAware
Specialty: Information Technology
Employees number: 51-200 employees
Our technicians love this product and it saves the office time.
BILL from Ike's Air and Heat
This product is great for dispatch, but for invoicing it has flaws. I talked to them for help on invoicing and payments and they claimed that their product isn't made for that. But if you look on their website, they claim to have the best thing since sliced bread.
If you look on their website and talk to them, they will sell you the world. The invoicing is pathetic on this software. That's why I left.
Do your homework and visit multiple vendors. And ask them to break down the claims on their advertising. Make sure that product does what they claim
Thomas from Comfort Control
Dispatch board is great, easy use. Very little training needed to use the product. Easy to see on the screen. The mobile app is very user friendly and works good. The price book is very easy to set up.
Reporting is very limited, Customer service is quite bad.
Look at other software before purchasing this one.
Craig from Elite
Specialty: Other services
They are an all in one solution for small to medium service industry businesses.
Too many problems. When I started using this software 3 years ago, they were great. The only issues for the first 2 years were the omission of a couple of key features; they did however listen to the customer needs and start to put those features in the software. They even kept you updated on the process of those features. Then I'm not really sure what happened ... they started making changes to things that worked perfectly fine, and you will rarely see any feature you request ever even considered. Whit them changing things; that would be fine, except, when they change them, they don't work! I have had more support issues in the last 5 months then I did in the first 21 years multiplied by 2. And I am not talking about small inconveniences either; 3 days now my system has been down (COMPLETELY) for up to 4 1/2 hours! And they don't seem to care either. And when I say that I wasn't talking about small inconveniences ... that doesn't mean they don't have them! There are sooo many things that we just figure ways to work around on our own that we shouldn't have to. The support staff can basically do nothing if you don't have 3-5 jobs that you didn't make any changes to, as examples; as well as multiple screenshots from a mobile device. All in all ... I am really pissed that the last 3 years of my documents are tied up on their server ... if it weren't for the PIA of migrating past invoices, photos, paperwork, and EVERYTHING else ... I would have already stopped using them.
Make sure that you evaluate if the company running the software is a startup. I have used 2 of these types of software now, both were new when I began with them. Both of them either sold, or partnered with a different company once they began to grow; for money of course. And it became very clear that they were there to just make money at that point, because they both stopped having any kind of quality service, and even though the software looked "shinny-er" , it performed very poorly.
Steve from Reynolds Machinery
We've been a happy Fieldaware user since 2012. It's easy to use, especially for the remote users, and adaptation for our technicians was a snap. Fieldaware is virtually "bugless" and new releases are filled with enhancements. The best software feature is the tight link between customers and assets (serialized machines in our case). Fieldaware as a company has some of the best tech support and documentation I've ever experienced.
Fieldaware's reporting features are limited but I'm told a new report writer is coming soon. Also, they consider timekeeping for a "crew" (only one crew member can log time for all members) as a benefit, but we feel it's restrictive and cumbersome.
I highly recommend a cloud based system to eliminate software updates on multiple devices. Asset serial number tracking and history is a must and so is a calendar view tech's status and scheduled jobs. I also recommend signature capture on the remote devices.
Daniel from Coffee and Tea Solutions
Specialty: Commercial Equipment
I like the professionalism offered by every individual in FieldAware, be it the sales person, the on-board rep that works with you personally until everything is set just right, and last but not least, the tech support team is what I like best from FieldAware.
Nothing. They have worked with me every step of the way until I reach my goal. Be it a problem that needs to be fixed or a feature request.
Every business has a slightly different way of doing things and my recommendation is to keep your mind open to new ideas. FieldAware at first may not do the things your way (don't get me wrong, FieldAware is very customizable), but what I have learned during the years that I have been using FieldAware is that the system is set up to work in the most efficient way. Try to incorporate some of FieldAware ways into your business and trust me, you will be better off.
Tammy from Southern Comfort A/C and Heating, Inc.
I like the accessibility of it and the Customer Support staff. The software is in constant upgrade, which can cause issues to arise, but the Customer Support team is phenomenal. They address any issues that come up quickly and efficiently, even the ones I cause myself.
I would like it better if the layout format of the quotes, jobs, and invoices could be customized to a greater degree so that I could determine the text that is permanently on every form.
I looked at several options for scheduling software, from purchasing software that would be server-based to other cloud versions, and I felt this one had the best options. I didn't have to pay an exorbitant amount to purchase it, a separate amount for tech support, and or a separate amount for every update. I pay a monthly fee that includes all aspects of the software and the services of the provider.
Richard from JVS Garage Door
Specialty: Maintenance / Field Service
The program did not work with our company. It did not do what they claimed it did. It doesn't integrate with QuickBooks. It's not user-friendly.
Look elsewhere. There are other programs out there that are way better. Just look around and price things out. Try and get a free trial of something.
Jason from Cross Group
Date: November 2011
Cross Technical Solutions is a specialist refrigeration and air conditioning contractor to the pharmaceutical sector. We have 7 engineers in the field who divide their time between preventative maintenance and reactive service calls. We wanted a field service automation system that was proven in the field, would work regardless of connectivity, and would allow us to adapt our work order to suit individual client needs without having to wait for FieldAware development to make any change we might require.
FieldAware ticked all the boxes. We had a trial basis with the system for 2 weeks before we decided to proceed. FieldAware assisted us with inputting all our data into the system, and with online training we were up and fully functioning within a week. The system has been everything we hoped it would be. It has allowed us to make informed decisions around our service business. I would have absolutely no hesitation in recommending FieldAware to another service company.