For organizations seeking a full-featured field management solution developed to manage every facet of the service delivery process, FieldAware offers an end-to-end solution. FieldAware allows users to manage service requests, scheduling, dispatching, customer relationships, invoicing and reporting, streamlining the entire process while increasing productivity and customer satisfaction.
As a SaaS solution with low monthly per user pricing, FieldAware requires no software, no hardware and no expensive IT support. It can be accessed from anywhere, at any time, a critical element in successful field management. It's is a great fit for companies providing just about any kind of service - HVAC, electrical, plumbing, pest control, property management and more.
FieldAware includes tools that simplify and optimize the activities of every team member. Owners can view invoice totals in real-time, as well as service costs versus revenue. Service Managers have the ability to see all active jobs at a glance while also monitoring the staff productivity in the office and in the field. Schedulers and Dispatchers can view staff and job status in real-time, using FieldAware's functionality to distribute work orders electronically and drag-and-drop tasks into the schedule.
Using their smartphones, field workers can instantly access job assignments with related tasks and required parts, as well as GPS mapping to each job. Finally, the Accounts Manager can import finished jobs directly into the company accounting solution, validate time sheets electronically and easily and quickly invoice customers.
For field service organizations looking to reduce paperwork and increase profitability without implementing a bulky, costly solution, FieldAware is an agile, affordable solution.
Jason from Cross Group
Portfolio size: 51 to 100 users
It is simple to navigate and very ease to train new users.
The introduction of this system has reduced nearly all multiple entry systems we had in place, thus dramatically reducing man hours, and maximizing profits.
Since we started using FieldAware, we have not had any issues with the Product Quality.
Excellent. One call, and you are usually connected to the person who can answer your query.
The technical assistance, training, and reaction times are excellent.
I wish that our organization had been introduced to this software solution sooner.
Evaluate how easily this software can be introduced to your organization.
Jason from Cross Technical Solutions
Date: November 2011
Cross Technical Solutions is a specialist refrigeration and air conditioning contractor to the pharmaceutical sector. We have 7 engineers in the field who divide their time between preventative maintenance and reactive service calls. We wanted a field service automation system that was proven in the field, would work regardless of connectivity, and would allow us to adapt our work order to suit individual client needs without having to wait for FieldAware development to make any change we might require.
FieldAware ticked all the boxes. We had a trial basis with the system for 2 weeks before we decided to proceed. FieldAware assisted us with inputting all our data into the system, and with online training we were up and fully functioning within a week. The system has been everything we hoped it would be. It has allowed us to make informed decisions around our service business. I would have absolutely no hesitation in recommending FieldAware to another service company.