FieldAware Software


 

FieldAware is a field management solution developed to manage every facet of the service delivery process. It allows users to manage service requests, scheduling, dispatching, customer relationships, invoicing and reporting, streamlining the entire process while increasing productivity and customer satisfaction.

As a SaaS solution, FieldAware can be accessed from anywhere, at any time. It is suited for multiple industry verticals including HVAC, electrical, plumbing, pest control, property management and more.

With FieldAware, owners can view invoice totals in real-time, as well as service costs versus revenue. Service managers have the ability to see all active jobs at a glance while also monitoring the staff productivity in the office and in the field.

Schedulers and dispatchers can view staff and job status in real-time using FieldAware's functionality to distribute work orders electronically and drag-and-drop tasks into the schedule.

Using their smartphones, field workers can instantly access job assignments with related tasks and required parts, as well as GPS mapping to each job.

Finally, the accounts manager can import finished jobs directly into the company accounting solution, validate time sheets electronically and easily and quickly invoice customers.

 

FieldAware - Work Order
 
  • FieldAware - Work Order
    Work Order
  • FieldAware - At-a-Glance Dashboard
    At-a-Glance Dashboard
  • FieldAware - GUI Scheduler
    GUI Scheduler
  • FieldAware - Customer Management
    Customer Management
  • FieldAware - iPhone/Android Mobile Apps
    iPhone/Android Mobile Apps
  • FieldAware - Customizable reporting
    Customizable reporting
Supported Operating System(s):
Mac OS, Web browser (OS agnostic)

33 Reviews of FieldAware

 

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Software Advice Reviews (13)
More Reviews (20)

Showing 1-13 of 13

Heather from Allied Glass
Specialty: Manufacturing
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

Bringing it all together!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Excellent organization of jobs, scheduling, invoicing, reporting. We don't need to look anywhere else for all the information and services we require to run our business with efficiency and productivity. Easy to use, great tech support and always improving with updates and new features. This software has closed all the gaps and brought techs in the field and office staff together on the same page. I highly recommend FieldAware.

 
 

Sean from Blacks Chimney and Fireplace
Specialty: Property Maintenance
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

LISTEN TO THESE REVIEWS!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Starts off strong with sales and customer service. Once you actually get past the learning the complicated method to using the program and actually find out all the glitches, they no longer want to respond. Typical response you start getting is "unable to duplicate". My review is almost EXACTLY like all the other ones. Add a user? price goes up. (understandable) delete a user? price doesn't go down. Didn't realize that's what the contract meant? no problem, you can just keep paying for it because it auto renews.

Advice to Others

DO NOT PURCHASE. Could not advise against it strong enough. There are many better programs for less money.

 
 

Anna from Dog Pros
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Anna from Dog Pros

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

They charge an outrageous amount of money compared to similar products that are far better. My Customer Service rep spent hours on the phone with their techs and none of the problems were ever fixed. In fact, every time they would try to "fix" something, it got worse. They never delivered what was asked of them. When I tried to break the contract, because I was not receiving what was promised, the threatened to sue me! I wasted THOUSANDS of dollars. They are terrible people.

Pros

Nothing.

Cons

Terrible customer service. Once you sign the contract, they don't care about you anymore.

Advice to Others

Do not use this product if you own a small business. They do not care about you.

 
 

James from Powerhouse Paving
Specialty: Construction
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2017

January 2017

promises promises - undelivered

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

They were able to present what appeared to be a fully functional and stable application. When we presented our needs in detail many times over, they agreed they could handle them in the end, they were unstable and unable to deliver. Pointing to the statement of work every time they denied their responsibilities, make sure your statement of work with them is a recreation of everything you need in the most minute and obvious detail or you will go for a similar very expensive ride.

Cons

They were unable to execute a working product to meet the agreements we had

Advice to Others

Move on.

 
 

Joyce from FieldAware
Specialty: Information Technology
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2016

October 2016

Innovative and easy-to-use mobile

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Our technicians love this product and it saves the office time.

Pros

Native app that works without internet or cellular connections

 
 

BILL from Ike's Air and Heat
Specialty: Construction

July 2016

July 2016

Meh...I have moved on to another vendor

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

This product is great for dispatch, but for invoicing it has flaws. I talked to them for help on invoicing and payments and they claimed that their product isn't made for that. But if you look on their website, they claim to have the best thing since sliced bread.

Likes Least

If you look on their website and talk to them, they will sell you the world. The invoicing is pathetic on this software. That's why I left.

Recommendations

Do your homework and visit multiple vendors. And ask them to break down the claims on their advertising. Make sure that product does what they claim

 
 

Thomas from Comfort Control
Specialty: HVAC

July 2016

July 2016

Very Basic and not for me.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

Dispatch board is great, easy use. Very little training needed to use the product. Easy to see on the screen. The mobile app is very user friendly and works good. The price book is very easy to set up.

Likes Least

Reporting is very limited, Customer service is quite bad.

Recommendations

Look at other software before purchasing this one.

 
 

Craig from Elite
Specialty: Other services

June 2016

June 2016

Used to be amazing ... now there are more problems every release

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

They are an all in one solution for small to medium service industry businesses.

Likes Least

Too many problems. When I started using this software 3 years ago, they were great. The only issues for the first 2 years were the omission of a couple of key features; they did however listen to the customer needs and start to put those features in the software. They even kept you updated on the process of those features. Then I'm not really sure what happened ... they started making changes to things that worked perfectly fine, and you will rarely see any feature you request ever even considered. Whit them changing things; that would be fine, except, when they change them, they don't work! I have had more support issues in the last 5 months then I did in the first 21 years multiplied by 2. And I am not talking about small inconveniences either; 3 days now my system has been down (COMPLETELY) for up to 4 1/2 hours! And they don't seem to care either. And when I say that I wasn't talking about small inconveniences ... that doesn't mean they don't have them! There are sooo many things that we just figure ways to work around on our own that we shouldn't have to. The support staff can basically do nothing if you don't have 3-5 jobs that you didn't make any changes to, as examples; as well as multiple screenshots from a mobile device. All in all ... I am really pissed that the last 3 years of my documents are tied up on their server ... if it weren't for the PIA of migrating past invoices, photos, paperwork, and EVERYTHING else ... I would have already stopped using them.

Recommendations

Make sure that you evaluate if the company running the software is a startup. I have used 2 of these types of software now, both were new when I began with them. Both of them either sold, or partnered with a different company once they began to grow; for money of course. And it became very clear that they were there to just make money at that point, because they both stopped having any kind of quality service, and even though the software looked "shinny-er" , it performed very poorly.

 
 

Steve from Reynolds Machinery
Specialty: Manufacturing

March 2015

March 2015

Fieldaware is easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

We've been a happy Fieldaware user since 2012. It's easy to use, especially for the remote users, and adaptation for our technicians was a snap. Fieldaware is virtually "bugless" and new releases are filled with enhancements. The best software feature is the tight link between customers and assets (serialized machines in our case). Fieldaware as a company has some of the best tech support and documentation I've ever experienced.

Likes Least

Fieldaware's reporting features are limited but I'm told a new report writer is coming soon. Also, they consider timekeeping for a "crew" (only one crew member can log time for all members) as a benefit, but we feel it's restrictive and cumbersome.

Recommendations

I highly recommend a cloud based system to eliminate software updates on multiple devices. Asset serial number tracking and history is a must and so is a calendar view tech's status and scheduled jobs. I also recommend signature capture on the remote devices.

 
 

Daniel from Coffee and Tea Solutions
Specialty: Commercial Equipment

November 2014

November 2014

One of the game changers in my business

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I like the professionalism offered by every individual in FieldAware, be it the sales person, the on-board rep that works with you personally until everything is set just right, and last but not least, the tech support team is what I like best from FieldAware.

Likes Least

Nothing. They have worked with me every step of the way until I reach my goal. Be it a problem that needs to be fixed or a feature request.

Recommendations

Every business has a slightly different way of doing things and my recommendation is to keep your mind open to new ideas. FieldAware at first may not do the things your way (don't get me wrong, FieldAware is very customizable), but what I have learned during the years that I have been using FieldAware is that the system is set up to work in the most efficient way. Try to incorporate some of FieldAware ways into your business and trust me, you will be better off.

 
 

Tammy from Southern Comfort A/C and Heating, Inc.
Specialty: HVAC

October 2014

October 2014

It works well

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I like the accessibility of it and the Customer Support staff. The software is in constant upgrade, which can cause issues to arise, but the Customer Support team is phenomenal. They address any issues that come up quickly and efficiently, even the ones I cause myself.

Likes Least

I would like it better if the layout format of the quotes, jobs, and invoices could be customized to a greater degree so that I could determine the text that is permanently on every form.

Recommendations

I looked at several options for scheduling software, from purchasing software that would be server-based to other cloud versions, and I felt this one had the best options. I didn't have to pay an exorbitant amount to purchase it, a separate amount for tech support, and or a separate amount for every update. I pay a monthly fee that includes all aspects of the software and the services of the provider.

 
 

Richard from JVS Garage Door
Specialty: Maintenance / Field Service

July 2014

July 2014

Product was completely misleading

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Nothing.

Likes Least

The program did not work with our company. It did not do what they claimed it did. It doesn't integrate with QuickBooks. It's not user-friendly.

Recommendations

Look elsewhere. There are other programs out there that are way better. Just look around and price things out. Try and get a free trial of something.

 
 

Jason from Cross Group

November 2011

Date: November 2011

 
 
Showing 1-20 of 20

Chris from Aegis Energy Services
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2017

June 2017

Technician feedback immediately in your hands

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Faster feedback in the digital age

Pros

Field Aware allows for our technicians to quickly relay their feedback to the home office. With the ability to quickly read and reply to their comments the overall efficiency of our service office is greatly improved

Cons

At times it can be unreliable. It also requires a high level of user intelligence. With proper training though these hurdles can be overcome

Source: Capterra
 

Ben from 1 Hour Drain
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

This software has allowed our company to automate all of our process with ease

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Its very easy to use both in the office and the field. Training time is very low for my techs. Not too many bugs. The mobile app is super easy to navigate and use

Cons

The mobile web software is not 100% workable in all browsers. This is the only area that needs work. If I am away from my laptop and trying to schedule work for my techs after hours it is not easy for me to use my phone or ipad

Source: Capterra
 

Keith from K&E Flatwork
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2017

February 2017

customer service and customization!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

At K&E Flatwork we are the largest residential flatwork company in the KC Metro area, and we have a growing commercial presence as well. We use FieldAware to schedule all of our jobs. The desktop web-based app allows me to create and change plans as needed. And the mobile app keep our crew leaders informed about job schedules, addresses, contacts, etc. and allows them to access plans as well as builder and city specs. Finally our accounting office uses the completed job reports to help them bill accurately.

FieldAware has been an extremely stable and reliable platform for us, functioning without fail and providing good standard features. But I am particularly happy with the ability to customize fields. this allows us to use fieldaware for needs that may be specific to our industry or our company.

Finally, I take advantage of the technical support line -- real live people! -- about once per month. I get quick, clear responses from friendly experts.

Recommended!

Pros

Customizable. Stable. Great customer service.

Cons

I'd like more options to control reports and filters.

Source: Capterra
 

Brian from 5-Star Refrigeration and Air Conditioning
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2016

October 2016

Field tech perspective. Limited functionality very quirky.

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

When we first implemented this program we discovered very quickly how limited this program is. Poor integration options. Not modeled to improve field performance in ways you might expect from typical service management software. Mostly just a fancy way to dispatch calls. You can only see 10 previous calls in the history. Syncing is disasterous and cumbersome. It takes a long time between functions to sync which can frustrate a busy facilities manager or store owner trying to get back to work. No internal integration. Information entered into one section of the system does not populate to other parts of the system where it would be helpful. This software is very frustrating to both field and office personnel. From a service tech perspective this program is a hinderance to customer response times and satisfaction.

Pros

It can be deleted.

Cons

It is nothing like presented.

Advice to Others

Encourage all medium/large scale service organizations to consider all options and make sure you are getting what you want out of the program.

Source: Capterra
 

Ben from Beta Solutions Ltd
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2016

September 2016

Has this company closed down? No answer from Tech Support, Sales or Accounts....

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This has gone from bad to worse. Nobody returning phone calls, emails etc. I have even called the Sales dept and can't get through to them either.

Pros

.

Cons

.

Advice to Others

.

Source: Capterra
 

Ben from Beta Solutions
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2016

July 2016

What has happened????? It all started so well, now everything has stopped?

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

When we first implemented the system all was well. We had a couple of issues but their support team were great. After 3 months we integrated the system with 3Plenish (at the recommendation of FieldAware) to manage the inventory quantities and locations..... BIG MISTAKE. Since then the support from FieldAware has virtually disappeared and 3Plenish have been close to useless.

Pros

Simple starter system; great for those who have not used I.T. systems before on a daily basis. The mobile app is a doddle for the engineers.

Cons

No ability to manage stock quantities; hence the 3Plenish integration.

Advice to Others

Do your homework and shop around. Get live demos from at least 3 or 4 different companies (whether you chose FieldAware or not) because there are a lot of companies out there offering similar systems and I'm sure that there are better options.

Source: Capterra
 

james from residential management

April 2016

April 2016

Cannot Reccomend

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

This is clunky, poorly though out software. Up until very recently, when scheduling work orders for multiple techs, only the tech assigned as "Job Lead" could see that the job was assigned to them on their mobile device. This means that the other technicians assigned to work on the same job cannot see that they have been assigned this work and, as a result, need to call into dispatch to see where they are supposed to work that day. Isn't the point of having this software to eliminate paper work orders and phone calls?

Field Aware does not offer a lot of the features it's competitors are offering. Additionally, it is far more expensive then the competition.

The good news is that FA realized that it was absolutely ridiculous for technicians not see a job they were assigned to and came up with an update that, again, was poorly thought out and hastily put together. The bad news is that the update is HORRIBLY buggy and has actually rendered the program useless. Work orders that are assigned to our field technicians by our central dispatcher appear... some of the time? We are experiencing an issue where (for example) if 4 jobs are dispatched to a tech, only 2 are received by his device and the other 2 simply will not populate. This has resulted in fragmenting our operations and requiring LOT more time placing phone calls to individual techs telling them what jobs to work on. Field Aware was weak to begin with but is not unreliable and useless.

DO NOT USE THIS SOFTWARE. We are currently looking for a replacement.

Source: Capterra
 

Tracy from Cathedral Plumbing

November 2015

November 2015

I would NOT recommend this product or give it ANY stars!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We paid for this system and unlimited support to have it implemented. A year later the system is not implemented and we received minimal support to get it implemented. A product we could test was not even delivered. All we received was empty promises.

Source: Capterra
 

M from Commercial Maintenance Group, Inc.

September 2015

September 2015

We installed/Implemented FieldAware found all kinds of issues and limitations

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

You have to delete and reinstall the app on tablet or phone all the time.
There is no way to inactive or delete items...forever stuck in the item master.
From the time we reviewed the software, signed the contract, through half way implementing our Sales Reps quit, the implementation employee assigned to us was moved and we are left with resources that are already over loaded.
Jobs that need to have pictures attached takes forever especially if you are trying to upload more than two.
FieldAware does not integrate with QB...they use a tool called Swagman to map data and create *.csv files that you have to then open and import in QuickBooks (slow and old technology!).
You can't change the description of items and if you use Misc Item as place holders then you have to update both cost and price in different areas in the App. If you have more than one Misc Item then you can't distinguish between the item because you can't update descriptions! The solution is to either put the Misc Item in the notes area or allow employees to setup new items, which can't be inactivated or deleted.

Source: Capterra
 

Leah

September 2014

September 2014

FieldAware is amazing!

Product Quality

Product Quality
Quality

This program has allowed our company to grow. We started out with two employees, 2 years later, we're now eight. The many features of this software allow us to stay on top of all our growing customer lists and increasing work orders in an organized way. It's easy to learn with many advanced features that will help us as we continue to grow. The best thing about FieldAware though is how it continually evolves, in many ways based on our suggestions! The technical help is immediate and effective.

Pros

Simple to learn, always improving.

Cons

No default tax setting, and difficult to carry out some requests with the ipad version.

Source: GetApp
 

Lance

September 2014

September 2014

FieldAware Product, Services, and Applications

Product Quality

Product Quality
Quality

We have been in business for over 39 years; before Field Aware, our techs and service agents utilized paper work orders and emails to forward pictures and parts requests.We averaged +300 "paper work orders a week!" In June, 2013, we research numerous companies that offer electronic "paperless" work orders, asset/parts management, invoicing,
job site history, pictures attached to each job, etc. Field Aware was absolutely the best choice among all the companies we spoke to- and the best R.O.I. than any others!

Pros

Excellent Technical Support
Immediate Followup ( since Sept. 2013, the average return call from Field Aware Support was 15 minutes!-)
Program Dept. Outstanding- will help create the system specific to our business
Continuous Upgrading the system

Cons

If parts are requested,and the task is marked, should be able to send email to office- otherwise we have to have someone review all the pending jobs.Make a mistake a "delete" a a job, it is forever lost in the clouds! Business Works compatible>

Source: GetApp
 

Brian from Pebble Technology, Inc.

October 2013

October 2013

Great Product

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We have been using Field Aware for 8 months and are very pleased with the software. It is very user friendly and perfect for the field service environment. Constant upgrades/updates are a major plus.

Source: Capterra
 

Edward from Benchmark A/C

October 2013

October 2013

Benchmark A/C, Dispatcher.

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

The system works great, and your company is very fast to respond to any request.

Source: Capterra
 

Kristin from D & G Excavating, Inc.

October 2013

October 2013

Definitely an improvement over previous processes

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I like that FieldAware strives to accommodate our requests for modifications and customizations. The app has been relatively easy to use for our drivers. The one con is that the customer names are very slow to load, to the point where we often have to wait 30-45 seconds for the drop down list to appear. This is frustrating when trying to enter orders as fast as they come into our office.

Source: Capterra
 

Daniel from Coffee and Tea Solutions

October 2013

October 2013

The most complete service management system ever

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Our experience with FieldAware has been excellent. My only worry with a cloud based system would be the saturation and sudden down times of their servers, but for as long as I have been using FieldAware I have not experienced not even 1 minute of downtime.
I would certainly recommend this system to other companies.

Source: Capterra
 

Judith from Toth Corp

August 2013

August 2013

Fieldaware

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Don't know how we lived without this program before? really
Online based accessible from anywhere
Great tool for us to dispatch work to our crews
Great for customer database
Invoicing at a touch of a button
Easy reporting

Some of the cons:
- would like to have our crews see the length of the job so they know how much time they have
- would like to have a space where customer communication can be stored ie. contracts

Source: Capterra
 

Gerald from VENTTEX LLC

August 2013

August 2013

You will not go wrong by getting this product!!!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I can not give you any cons about this company or product. I have used Field Aware for a year and it has been a great experience. The support staff is amazing... They are willing to help you and your business any way possible to make this product work for your company. The mobility of the product is the very best. I have tried other similar products and nothing comes close. Field Aware is constantly updating there product and providing new solutions that will only help your business grow and make it easier to manage.

Source: Capterra
 

Ayman from Exceptional Restaurant Company

August 2013

August 2013

Customer Review

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Great product, very helpful for our team.

Source: Capterra
 

Rick from Cooling Services LLC

March 2012

March 2012

Fieldaware ROCKS!!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Overall I am proud to recommend Fieldaware to any company needing this typre of service. If mobility, accountability, efficiency and professionalism are important to you, then this group can provide it for just a small monthly fee. 5 star service with a young company that gets better with each release. I'm looking forward to seeing what else these guys can do, im sure i will be impressed.

Pros

FieldAware ROCKS! Since day one signing my contract I have been nothing but impressed with this company's SAAS and their employees. The software has streamlined our business and made us much more efficient. We are even thinking about expanding into other territories -- something we couldn¿¿¿t have imagined before. The people behind the scenes are knowledgeable, responsive and simply a pleasure to work with. I cannot say enough about this group. If you have a business that needs to be mobile and professional, then this is the service for you!

Cons

Even the cons arent really cons, simply opportunities for the support team to do what they do...and they are very good at what they do!

Source: Capterra
 

Michael from Cross Group

December 2011

December 2011

We highly Recommend Fieldaware

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We're a specialist refrigeration and a/c contractor with 7 engineers in the field doing preventative maintenance and ad hoc service calls.We wanted a field service automation system that was proven in the field, had mobile apps that would work regardless of connectivity, and would allow us to adapt our work order to suit individual client needs without custom development.
Fieldaware ticked all the boxes.We used their free trial and tried the system for 2 weeks before we decided to proceed .
Fieldaware helped us to load all of our data into the system, and with online training we were up and fully functioning within a week.The system has been everything we hoped it would be.
One of our engineers was on a Blackberry, but he got a droid phone and is loving it.
FieldAware helps us make informed decisions about our service business--based on our service business!
I would have no hesitation in recommending FieldAware to another service company.

Pros

Easy to use for both office staff and field engineers.
It has a flexible workorder.
Available anywhere/anytime via browser or smartphones.
Reasonably priced with no upfront costs.

Cons

No blackberry version.

Source: Capterra