FieldAware Software


 

FieldAware is a  field management solution developed to manage every facet of the service delivery process. It allows users to manage service requests, scheduling, dispatching, customer relationships, invoicing and reporting, streamlining the entire process while increasing productivity and customer satisfaction.

As a SaaS solution, FieldAware can be accessed from anywhere, at any time. It it suited for companies providing just about any kind of service, including HVAC, electrical, plumbing, pest control, property management and more.

With FieldAware, owners can view invoice totals in real-time, as well as service costs versus revenue. Service managers have the ability to see all active jobs at a glance while also monitoring the staff productivity in the office and in the field.

Schedulers and dispatchers can view staff and job status in real-time using FieldAware's functionality to distribute work orders electronically and drag-and-drop tasks into the schedule.

Using their smartphones, field workers can instantly access job assignments with related tasks and required parts, as well as GPS mapping to each job.

Finally, the accounts manager can import finished jobs directly into the company accounting solution, validate time sheets electronically and easily and quickly invoice customers.

 

FieldAware - iPhone/Android apps
 
  • FieldAware - iPhone/Android apps
    iPhone/Android apps
  • FieldAware - Dashboard
    Dashboard
  • FieldAware - Work order
    Work order
  • FieldAware - Customer management
    Customer management
  • FieldAware - GUI scheduler
    GUI scheduler
  • FieldAware - Customizable reporting
    Customizable reporting
Supported Operating System(s):
Mac OS, Web browser (OS agnostic)

31 Reviews of FieldAware

 

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Software Advice Reviews (13)
More Reviews (18)

Showing 1-13 of 13

Sean from Blacks Chimney and Fireplace
Specialty: Property Maintenance
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

LISTEN TO THESE REVIEWS!

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Value for Money

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Starts off strong with sales and customer service. Once you actually get past the learning the complicated method to using the program and actually find out all the glitches, they no longer want to respond. Typical response you start getting is "unable to duplicate". My review is almost EXACTLY like all the other ones. Add a user? price goes up. (understandable) delete a user? price doesn't go down. Didn't realize that's what the contract meant? no problem, you can just keep paying for it because it auto renews.

Advice to Others

DO NOT PURCHASE. Could not advise against it strong enough. There are many better programs for less money.

 
 

Dustin from Reliable Garage Door, Inc
Specialty: Other
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2017

February 2017

Dare to Aware? Now boarding the RMS Titanic!

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Functionality

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FieldAware is a C+, non-BBB accredited Texas corporation. FieldAware currently operates under the FieldAware brand and also runs FieldLocate under the same company. There are hundreds upon hundreds of cloud apps to choose from, this is a company you do not want to do business with. Our company has made every effort possible to avoid going down this road. Customer support staff who heads up renewals at FieldAware refuses to let us out of our contract despite not providing any support for the product which was part of the contract agreement.

To make a long story short, FieldAware renewed our agreement for 12 months automatically and refuses to lower our license count. Part of the contract was to provide support and training, while we did sign the contract agreeing to auto-renew the software is dead and is no longer under active development and are now shifting customers towards the FieldAware product yet continues to operate it's now defunct FieldLocate. If you are on the fence about signing up with this company, do you really wanna put your faith in a company who maintains a C+ BBB rating? Feel free to contact me via linked in. I'll give you a free consultation on them.

Pros

- Billing integration was fantastic
- Cloud Based

Cons

- Terrible leadership
- This company is a sinking ship
- No support, company runs two separate brands under one roof
- C+ BBB rating
- Ignores customers

Advice to Others

If you are on the fence, feel free to give me a call first. I would love to take my personal time to help you find something else like we did. The rating says enough about this company.

 
 

Anna from Dog Pros
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Anna from Dog Pros

Ease-of-use

Functionality

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They charge an outrageous amount of money compared to similar products that are far better. My Customer Service rep spent hours on the phone with their techs and none of the problems were ever fixed. In fact, every time they would try to "fix" something, it got worse. They never delivered what was asked of them. When I tried to break the contract, because I was not receiving what was promised, the threatened to sue me! I wasted THOUSANDS of dollars. They are terrible people.

Pros

Nothing.

Cons

Terrible customer service. Once you sign the contract, they don't care about you anymore.

Advice to Others

Do not use this product if you own a small business. They do not care about you.

 
 

James from Powerhouse Paving
Specialty: Construction
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2017

January 2017

promises promises - undelivered

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They were able to present what appeared to be a fully functional and stable application. When we presented our needs in detail many times over, they agreed they could handle them in the end, they were unstable and unable to deliver. Pointing to the statement of work every time they denied their responsibilities, make sure your statement of work with them is a recreation of everything you need in the most minute and obvious detail or you will go for a similar very expensive ride.

Advice to Others

Move on.

 
 

Joyce from FieldAware
Specialty: Information Technology
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2016

October 2016

Innovative and easy-to-use mobile

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Our technicians love this product and it saves the office time.

 
 

BILL from Ike's Air and Heat
Specialty: Construction

July 2016

July 2016

Meh...I have moved on to another vendor

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Likes Best

This product is great for dispatch, but for invoicing it has flaws. I talked to them for help on invoicing and payments and they claimed that their product isn't made for that. But if you look on their website, they claim to have the best thing since sliced bread.

Likes Least

If you look on their website and talk to them, they will sell you the world. The invoicing is pathetic on this software. That's why I left.

Recommendations

Do your homework and visit multiple vendors. And ask them to break down the claims on their advertising. Make sure that product does what they claim

 
 

Thomas from Comfort Control
Specialty: HVAC

July 2016

July 2016

Very Basic and not for me.

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Likes Best

Dispatch board is great, easy use. Very little training needed to use the product. Easy to see on the screen. The mobile app is very user friendly and works good. The price book is very easy to set up.

Likes Least

Reporting is very limited, Customer service is quite bad.

Recommendations

Look at other software before purchasing this one.

 
 

Craig from Elite
Specialty: Other services

June 2016

June 2016

Used to be amazing ... now there are more problems every release

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Likes Best

They are an all in one solution for small to medium service industry businesses.

Likes Least

Too many problems. When I started using this software 3 years ago, they were great. The only issues for the first 2 years were the omission of a couple of key features; they did however listen to the customer needs and start to put those features in the software. They even kept you updated on the process of those features. Then I'm not really sure what happened ... they started making changes to things that worked perfectly fine, and you will rarely see any feature you request ever even considered. Whit them changing things; that would be fine, except, when they change them, they don't work! I have had more support issues in the last 5 months then I did in the first 21 years multiplied by 2. And I am not talking about small inconveniences either; 3 days now my system has been down (COMPLETELY) for up to 4 1/2 hours! And they don't seem to care either. And when I say that I wasn't talking about small inconveniences ... that doesn't mean they don't have them! There are sooo many things that we just figure ways to work around on our own that we shouldn't have to. The support staff can basically do nothing if you don't have 3-5 jobs that you didn't make any changes to, as examples; as well as multiple screenshots from a mobile device. All in all ... I am really pissed that the last 3 years of my documents are tied up on their server ... if it weren't for the PIA of migrating past invoices, photos, paperwork, and EVERYTHING else ... I would have already stopped using them.

Recommendations

Make sure that you evaluate if the company running the software is a startup. I have used 2 of these types of software now, both were new when I began with them. Both of them either sold, or partnered with a different company once they began to grow; for money of course. And it became very clear that they were there to just make money at that point, because they both stopped having any kind of quality service, and even though the software looked "shinny-er" , it performed very poorly.

 
 

Steve from Reynolds Machinery
Specialty: Manufacturing

March 2015

March 2015

Fieldaware is easy to use

Ease-of-use

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Likes Best

We've been a happy Fieldaware user since 2012. It's easy to use, especially for the remote users, and adaptation for our technicians was a snap. Fieldaware is virtually "bugless" and new releases are filled with enhancements. The best software feature is the tight link between customers and assets (serialized machines in our case). Fieldaware as a company has some of the best tech support and documentation I've ever experienced.

Likes Least

Fieldaware's reporting features are limited but I'm told a new report writer is coming soon. Also, they consider timekeeping for a "crew" (only one crew member can log time for all members) as a benefit, but we feel it's restrictive and cumbersome.

Recommendations

I highly recommend a cloud based system to eliminate software updates on multiple devices. Asset serial number tracking and history is a must and so is a calendar view tech's status and scheduled jobs. I also recommend signature capture on the remote devices.

 
 

Daniel from Coffee and Tea Solutions
Specialty: Commercial Equipment

November 2014

November 2014

One of the game changers in my business

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Likes Best

I like the professionalism offered by every individual in FieldAware, be it the sales person, the on-board rep that works with you personally until everything is set just right, and last but not least, the tech support team is what I like best from FieldAware.

Likes Least

Nothing. They have worked with me every step of the way until I reach my goal. Be it a problem that needs to be fixed or a feature request.

Recommendations

Every business has a slightly different way of doing things and my recommendation is to keep your mind open to new ideas. FieldAware at first may not do the things your way (don't get me wrong, FieldAware is very customizable), but what I have learned during the years that I have been using FieldAware is that the system is set up to work in the most efficient way. Try to incorporate some of FieldAware ways into your business and trust me, you will be better off.

 
 

Tammy from Southern Comfort A/C and Heating, Inc.
Specialty: HVAC

October 2014

October 2014

It works well

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Likes Best

I like the accessibility of it and the Customer Support staff. The software is in constant upgrade, which can cause issues to arise, but the Customer Support team is phenomenal. They address any issues that come up quickly and efficiently, even the ones I cause myself.

Likes Least

I would like it better if the layout format of the quotes, jobs, and invoices could be customized to a greater degree so that I could determine the text that is permanently on every form.

Recommendations

I looked at several options for scheduling software, from purchasing software that would be server-based to other cloud versions, and I felt this one had the best options. I didn't have to pay an exorbitant amount to purchase it, a separate amount for tech support, and or a separate amount for every update. I pay a monthly fee that includes all aspects of the software and the services of the provider.

 
 

Richard from JVS Garage Door
Specialty: Maintenance / Field Service

July 2014

July 2014

Product was completely misleading

Ease-of-use

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Likes Best

Nothing.

Likes Least

The program did not work with our company. It did not do what they claimed it did. It doesn't integrate with QuickBooks. It's not user-friendly.

Recommendations

Look elsewhere. There are other programs out there that are way better. Just look around and price things out. Try and get a free trial of something.

 
 

Jason from Cross Group

November 2011

Date: November 2011

Ease-of-use

Ease-of-use

 
Functionality

Functionality

 
Product Quality

Product Quality

 
Customer Support

Customer Support

 

Cross Technical Solutions is a specialist refrigeration and air conditioning contractor to the pharmaceutical sector. We have 7 engineers in the field who divide their time between preventative maintenance and reactive service calls. We wanted a field service automation system that was proven in the field, would work regardless of connectivity, and would allow us to adapt our work order to suit individual client needs without having to wait for FieldAware development to make any change we might require.

FieldAware ticked all the boxes. We had a trial basis with the system for 2 weeks before we decided to proceed. FieldAware assisted us with inputting all our data into the system, and with online training we were up and fully functioning within a week. The system has been everything we hoped it would be. It has allowed us to make informed decisions around our service business. I would have absolutely no hesitation in recommending FieldAware to another service company.

 
 
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