GoldMine Premium Edition Software


 

Goldmine Premium Edition offers contact management software that is used by organizations of all sizes to manage the sales pipeline, marketing programs and deliver customer support.

Email integration allows you to track interactions with prospects directly from your email with no data input.

Goldmine Premium Edition has a database system that is available at several tiered levels, each developed to fit your organization based on size and usage. The Enterprise edition provides sales, marketing and customer support tools built on the .NET framework. More than 15,000 customers in more than 80 verticals and 45 countries use Goldmine products and solutions.

Goldmine Premium Edition offers sales automation, help desk, call center and CTI applications on a stand-alone basis. Businesses with more demanding software requirements can also supplement the system with marketing automation, customer service, web self-service, channel management, knowledge management and analytics.

 

Supported Operating System(s):
Web browser (OS agnostic), Windows 8, Windows 10

34 Reviews of GoldMine Premium Edition

 
Software Advice Reviews (32)
More Reviews (2)

Showing 1-20 of 32

from Resort Opportunities(tm)
Specialty: Other

Goldmine Takes a Licking and Keeps on Ticking

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Likes Best

Goldmine keeps our lead and customer database organized and accessible, almost 24/7/365 for close to 15 years. We're still running on Standard 6.7 server/client and cannot find a decent alternative to match it's capabilities. I like their licensing model, as there are no recurring monthlies, like SalesForce, and other cloud based CRM's. We have few issues with the email client. The WebImport is almost rock solid, once set up. Our initial database customization still models our business perfectly, with relatively few field additions. Understand that in 2001, there was nothing close in function or price. It is robust, and we have used around 25% of it's capabilities. It is wonderful software.

Likes Least

As others have said, their licensing, upgrading, and company support leave much to be desired. We run a 5 license office, that current only has two active seats. Any upgrades require purchasing a 5 seater, plus 5-seat annual maintenance plan. There are issues with synch, and with more modern web access, that are solvable at a relatively high add-on price. There is a significant learning curve (though once learned, it's a breeze) especially for administrators. Setting up user-defined fields and custom user screens is tedious, and takes much more than basic understanding of systems and data. Maintenance fees are excessive. Read the other comments.

Recommendations

I've looked at the alternatives. If you can find either a cloud or system based CRM that works for you "out of the box", whether it's GM or another package, double check them, makes sure it will function for you day to day, and compare initial and long term costs. If you need a CRM, and your business or office thrives, you will continue to use it for years and years. Add in the extended monthly, vs. software update costs. Make sure there are no hidden locks on your data, that would prevent you from accessing it. Make sure you can interface it in some fashion with your web sites, so you can automatically get leads into the system. Evaluate the ability of the CRM to model your business processes. Evaluate the training time. Layout all the fields of data, and types of data you will need. Pre-design your screens. Check all documentation prior to adding any user-defined fields, and make sure, specially with GM, that you understand the rules, including the rules for any "indexed" fields. Layout any automation and triggers you want the system to provide for you. Make sure that any system has the data types you need, and that any field can be added with those types. I'm thinking here of Jon Ferrarra's Nimble. Ferrarra started Goldmine and sold it. His Nimble is a decent cloud based, socially aware package... but he did not port the best of GM over. Things like the custom field types, and auto processes. You'll find different strokes for different folks out there. RedHorse is a licensed CRM. Salesforce, Sugar, Zoho, and others are "per seat - per month". Some have free and low cost trials. Your CRM is the structural backbone of your enterprise. Check them out. We still use a GM 6.7 Standard. Can't find a better solution at a decent price.

 
 

from acetec
Specialty: Engineering

Goldmine CRM tool

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Likes Best

Goldmine offers the ability to record potential sales opportunities and progress them from intial lead to the close of the sale. These Opportunities can be analysed and reported on to provide sales targets and focus future efforts for marketing and sales. The greatest strengths are probably maintaining a useful and comprehensive list of companies and employees

Likes Least

Expensive licensing model. I think it was about 3x of some of the other options i was looking at. uses the inefficient client-server model and data synchronisation for remote users.

Recommendations

If you are looking for a non web based software, I think you can really find much cheaper software that do the same or better job as goldmine

 
 

from Roberts Wesleyan College
Specialty: Education

Undergraduate Admissions Counselor

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Likes Best

Organized, easy to access information quickly, and is connected to Outlook so all sources of communication can be tracked.

Likes Least

Would love a way to connect Gold Mine contacts to the telephone, so a call can be made directly from Gold Mine.

Recommendations

Once you learn how to use Gold Mine properly, it is a very efficient program to utilize that will link all forms of communication to outside sources in one location.

 
 

from Roberts Wesleyan College
Specialty: Education

GoldMine Review

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Likes Best

Once I learned the process of what I was to be doing I found this product is very easy to use once you get use to it. The fields are self explanitory and information was easy to access.

Likes Least

When you are in the middle of doing data entry and it crashes unexpectantly. Also when you are using two screens when manuvering from one screen to another you tend to loose some of the data and have to start over with what you are doing. Mainly adress entering.

Recommendations

Just to be honest with how you evaluate this software

 
 

from Roberts Wesleyan College
Specialty: Education

Record keeping in admissions

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Likes Best

All-in-one piece to it, records can include a variety of info.

Likes Least

Tends to crash a lot. We struggle when a lot of people are on it, tends to slow down and we have had problems with it kicking us out when we add records to the system

Recommendations

Could use an update but overall a functional software for storing data.

 
 

from Roberts Wesleyan College
Specialty: Education

Goldmine review

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Likes Best

Easy to use with minimal training. I use this product for 30-60 minutes per day, and it's very easy to use. I like that it tracks the history (emails, etc.) so I can easily see what is happening with each prospect.

Likes Least

We have a limited number of licenses; after an hour of inactivity, I have to re-enter my password. However, this is just a minor inconvenience.

Recommendations

This is my first experience with admissions software. This system is easy to learn and I can always go to a few power users with questions.

 
 

from Roberts Wesleyan College
Specialty: Education

Goldmine Survey

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Likes Best

I like that I can see the history of emails between admissions and students.

Likes Least

I feel it is too easy to slip between student records--if I use the roller on the mouse, it causes me to end up in another student's record. I wish there was a way to open up (maybe in another window?) just the student I want to review.

Recommendations

Use the software on a trial basis before purchasing.

 
 

from Roberts Wesleyan College
Specialty: Education

Helpful product for higher ed admissions processes

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Likes Best

It has a relatively easy interface -- user-friendly. It's easy to understand.

Likes Least

It's a little overwhelming as to what the product is capable of doing -- it takes a lot of training.

Recommendations

Compare products and use what works best for your organization.

 
 

from Ultimate Software
Specialty: Software / IT

Getting the most for money with a CRM system.

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Likes Best

The software is a good resource for the price. It's less expensive than some others and has some basic expansion capability.

Likes Least

The product has some operating system limitations and can be difficult to use if you're new to CRM systems.

Recommendations

Be conscious of your user base before making a final decision. Ease of use can mean less training costs, while product limitations can generate more cost.

 
 

from Roberts Wesleyan College
Specialty: Education

GoldMine CRM is Surprisingly Powerful

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Likes Best

GoldMine is wonderful for campuses. The integration between systems used in different academic departments is huge for our college. It helps eliminate phone calls and emails because data is easy to pull between systems, so the customer service experience is seamless.

Likes Least

The software is a bit clunky in its design, so the learning curve can be steep.

Recommendations

Make sure your CRM service can keep track of everything you need, but also has the ability to create reports and lists like GoldMine does.

 
 

from Roberts Wesleyan College
Specialty: Other

There is a learning curve involved, but it does its job in the end.

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Likes Best

What I like best about the software is that it allows me to capture a lot of customer information. It also arranges it well. It also integrates well with other work applications. No bad experience with vendor.

Likes Least

As far as software goes, the layout of info is not user-friendly and does require a significant learning curve for some users. Building queries is also not an easy, step-by-step process. It would be helpful to have a wizard readily available for queries or similar functions. No complaints about vendor.

Recommendations

Ask the if the software does the job you want it do, and then ask how easily it allows you to do it.

 
 

from Roberts Wesleyan College
Specialty: Education

Satisfied Review of Goldmine

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Likes Best

It has customizable features and tabs. I like that it also links to our email for history keeping.

Likes Least

The system is overly sensitive to things like scrolling, etc.

Recommendations

Learn about the different ways you can use it. Learn how to tie it to other software you use.

 
 

from Roberts Wesleyan College
Specialty: Education

A great CRM for admissions and sales.

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Likes Best

I like the flexibility of the product, in that in can be customized to the needs of the particular office or business.

Likes Least

There GUI of the program is outdated and just looks old. It would be nice for an aesthetic update. It would also be wonderful if there were ways to more easily import certain lists and files. If the software could have an automatic bridge for upload, that would be helpful.

Recommendations

The most important thing about a CRM is the flexibility of its functions. Goldmine can be edited to meet the changing needs of a business, which is not true of all sales database software.

 
 

from EMC
Specialty: Accounting

An affordable software

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Likes Best

The price of this software is affordable compared to other software. Normally, it's 2/3 the price of others. Also with limited money spent on CRM software, work can be done by GoldMine very well.

Likes Least

So far so good. I like this software very much. The only disadvantage is that this software only runs on Windows. I am a Mac user, so that I need to have a virtual machine for this software.

Recommendations

First of all, I suggest people should check performance-price ratio. With limited money, this software is the best.

 
 

from Houghton College
Specialty: Education

Goldmine for Higher Education

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Likes Best

For a small admission office, it fits most of our needs and is priced competitively. It's highly adaptable to your needs.

Likes Least

While adaptability is a plus, it requires a bit more on-site technical know-how than a SaaS approach. Some features that should be more intuitive are "clunky" (e.g. emailing features, etc.). It has some third-party connections with services like Constant Contact, but is a bit limited in this way.

Recommendations

It's important to know your values and priorities. If pricing is one, then this will quickly rise higher in your list.

 
 

from Scality
Specialty: Software / IT

Golden Goldmine

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Likes Best

It's a cost effective way to get sales and marketing data in one place.

Likes Least

I felt like I always needed their support with something, because the product was hard to use.

Recommendations

If you can afford it, go get SFDC. The time/effort required to figure things out isn't worth it.

 
 

from Strategis
Specialty: Advertising

Utilizing Goldmine as my CRM System.

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Likes Best

Goldmine is an extensive tool and has many valuable features.

Likes Least

Although Goldmine has very valuable features, it is very difficult to learn to use and does not have the ease of use that other CRM systems boast. It is somewhat convoluted, and it is hard to best utilize the features the software does offer. Additionally, it is not on the cloud, and cannot be accessed from wherever you need to access it.

Recommendations

I would thoroughly look into what other CRM Systems have to offer and how their software works. I would definitely look for easier usability, less of a learning curve for being able to utilize the features, and a CRM System that is on the cloud that you can access remotely.

 
 

from Kelli's Gift Shop Suppliers
Specialty: Distribution

Have had Goldmine in-house for all our inside sales reps for 12+ years

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Likes Best

As our company has grown, Goldmine has been quite expandable and customizable by our wonderful vendor For Him Consulting/John Neighbors.

Likes Least

There's nothing I dislike about For Him Consulting. Goldmine has been all that we'd hoped it would be and then some over the years.

Recommendations

I would always evaluate at least three different software packages carefully to ensure that the one you select can do what you need, is expandable, and can be customized to totally meet your company's needs.

 
 

from Scality
Specialty: Software / IT

Goldyours goldmine

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Likes Best

The price point for this system, from what I hear, is very reasonable.

Likes Least

Theres a lot lacking when you are using the system. There aren't enough integrations with other systems.

Recommendations

If you can afford it, get SFDC. It is more expensive, yes, but it does everything you need it to.

 
 

from Anthony V. Ricci, CPA, Inc
Specialty: Accounting

Goldmine user 18 years

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Likes Best

It's a great workgroup CRM. It's extremely user-friendly and functional. We have 13 user licenses and have used this product in our business for over 18 years every day and we love it.

Likes Least

It no longer supports a DYMO label printer and needs API integration with RightSignature.

Recommendations

Contact a GoldMine solutions partner and install it correctly. This product is extremely robust and runs on a SQL platform.

 
 
 
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