GoldMine Premium Edition Software


 

Goldmine Premium CRM is a comprehensive customer relationship management software that is used by organizations of all sizes to manage the sales pipeline, marketing programs and deliver customer support.

Goldmine Premium Edition has a database system that is available at several tiered levels, each developed to fit organization based on size and usage. The Enterprise edition provides sales, marketing and customer support tools built on the .NET framework. Email integration allows you to track interactions with prospects directly from your email with no data input.

Goldmine Premium Edition offers sales automation, help desk, call center and CTI applications on a stand-alone basis. Businesses with more demanding software requirements can also supplement the system with marketing automation, customer service, web self-service, channel management, knowledge management and analytics.

 

GoldMine Premium Edition - Contact management
 
  • GoldMine Premium Edition - Contact management
    Contact management
  • GoldMine Premium Edition - Activities management
    Activities management
  • GoldMine Premium Edition - Outlook integration
    Outlook integration
  • GoldMine Premium Edition - Summary dashboard
    Summary dashboard
  • GoldMine Premium Edition - Campaign monitoring
    Campaign monitoring
Supported Operating System(s):
Web browser (OS agnostic), Windows 8, Windows 10

109 Reviews of GoldMine Premium Edition

 

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Software Advice Reviews (33)
More Reviews (76)

Showing 1-20 of 33

Sarah from Mount Dora Community Trust
Specialty: Non-Profit
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Lack of features. Cannot Search notes. Not practical

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

There are plenty more practical solutions for the modern world today. They need some major updates.

Pros

Can store a lot of information on specific accounts; multiple contacts, notes, details, etc. It is also secure.

Cons

You cannot search any of the notes you enter. For example, if you have an account you have been entering notes in for 10 years.. there is no way to search and find the details of a conversation/email/side note you made. You have to scroll through pages and pages of notes carefully examining each one to find what you are looking for. It is also NOT recommended to use the Mobile version of GoldMine as it reduces its security and poses a threat to the information. This makes it difficult to access information when at a meeting/out of the office at all.

 
 

Jason from Engineering
Specialty: Engineering
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

Goldmine is rework software - Terrible stuff.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Stay far away from this badware.

Pros

Not much to like about this nightmare software. I have to use it because someone picked it and they have invested a bunch of money in it.

Cons

The list of problems is endless. Try to do anything and you are faced with filling out boxes and checking them. This style of software died years ago.
It runs like a glorified DOS program.

 
 

Marc from Resort Opportunities(tm)
Specialty: Other

February 2016

February 2016

Goldmine Takes a Licking and Keeps on Ticking

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Goldmine keeps our lead and customer database organized and accessible, almost 24/7/365 for close to 15 years. We're still running on Standard 6.7 server/client and cannot find a decent alternative to match it's capabilities. I like their licensing model, as there are no recurring monthlies, like SalesForce, and other cloud based CRM's. We have few issues with the email client. The WebImport is almost rock solid, once set up. Our initial database customization still models our business perfectly, with relatively few field additions. Understand that in 2001, there was nothing close in function or price. It is robust, and we have used around 25% of it's capabilities. It is wonderful software.

Likes Least

As others have said, their licensing, upgrading, and company support leave much to be desired. We run a 5 license office, that current only has two active seats. Any upgrades require purchasing a 5 seater, plus 5-seat annual maintenance plan. There are issues with synch, and with more modern web access, that are solvable at a relatively high add-on price. There is a significant learning curve (though once learned, it's a breeze) especially for administrators. Setting up user-defined fields and custom user screens is tedious, and takes much more than basic understanding of systems and data. Maintenance fees are excessive. Read the other comments.

Recommendations

I've looked at the alternatives. If you can find either a cloud or system based CRM that works for you "out of the box", whether it's GM or another package, double check them, makes sure it will function for you day to day, and compare initial and long term costs. If you need a CRM, and your business or office thrives, you will continue to use it for years and years. Add in the extended monthly, vs. software update costs. Make sure there are no hidden locks on your data, that would prevent you from accessing it. Make sure you can interface it in some fashion with your web sites, so you can automatically get leads into the system. Evaluate the ability of the CRM to model your business processes. Evaluate the training time. Layout all the fields of data, and types of data you will need. Pre-design your screens. Check all documentation prior to adding any user-defined fields, and make sure, specially with GM, that you understand the rules, including the rules for any "indexed" fields. Layout any automation and triggers you want the system to provide for you. Make sure that any system has the data types you need, and that any field can be added with those types. I'm thinking here of Jon Ferrarra's Nimble. Ferrarra started Goldmine and sold it. His Nimble is a decent cloud based, socially aware package... but he did not port the best of GM over. Things like the custom field types, and auto processes. You'll find different strokes for different folks out there. RedHorse is a licensed CRM. Salesforce, Sugar, Zoho, and others are "per seat - per month". Some have free and low cost trials. Your CRM is the structural backbone of your enterprise. Check them out. We still use a GM 6.7 Standard. Can't find a better solution at a decent price.

 
 

mike from acetec
Specialty: Engineering

July 2015

July 2015

Goldmine CRM tool

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

Goldmine offers the ability to record potential sales opportunities and progress them from intial lead to the close of the sale. These Opportunities can be analysed and reported on to provide sales targets and focus future efforts for marketing and sales. The greatest strengths are probably maintaining a useful and comprehensive list of companies and employees

Likes Least

Expensive licensing model. I think it was about 3x of some of the other options i was looking at. uses the inefficient client-server model and data synchronisation for remote users.

Recommendations

If you are looking for a non web based software, I think you can really find much cheaper software that do the same or better job as goldmine

 
 

Jacqui from Roberts Wesleyan College
Specialty: Education

May 2015

May 2015

Undergraduate Admissions Counselor

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

Organized, easy to access information quickly, and is connected to Outlook so all sources of communication can be tracked.

Likes Least

Would love a way to connect Gold Mine contacts to the telephone, so a call can be made directly from Gold Mine.

Recommendations

Once you learn how to use Gold Mine properly, it is a very efficient program to utilize that will link all forms of communication to outside sources in one location.

 
 

Jackie from Roberts Wesleyan College
Specialty: Education

April 2015

April 2015

GoldMine Review

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

Once I learned the process of what I was to be doing I found this product is very easy to use once you get use to it. The fields are self explanitory and information was easy to access.

Likes Least

When you are in the middle of doing data entry and it crashes unexpectantly. Also when you are using two screens when manuvering from one screen to another you tend to loose some of the data and have to start over with what you are doing. Mainly adress entering.

Recommendations

Just to be honest with how you evaluate this software

 
 

Alexis from Roberts Wesleyan College
Specialty: Education

April 2015

April 2015

Record keeping in admissions

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

All-in-one piece to it, records can include a variety of info.

Likes Least

Tends to crash a lot. We struggle when a lot of people are on it, tends to slow down and we have had problems with it kicking us out when we add records to the system

Recommendations

Could use an update but overall a functional software for storing data.

 
 

Jane from Roberts Wesleyan College
Specialty: Education

March 2015

March 2015

Goldmine review

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

Easy to use with minimal training. I use this product for 30-60 minutes per day, and it's very easy to use. I like that it tracks the history (emails, etc.) so I can easily see what is happening with each prospect.

Likes Least

We have a limited number of licenses; after an hour of inactivity, I have to re-enter my password. However, this is just a minor inconvenience.

Recommendations

This is my first experience with admissions software. This system is easy to learn and I can always go to a few power users with questions.

 
 

Joy from Roberts Wesleyan College
Specialty: Education

March 2015

March 2015

Goldmine Survey

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

I like that I can see the history of emails between admissions and students.

Likes Least

I feel it is too easy to slip between student records--if I use the roller on the mouse, it causes me to end up in another student's record. I wish there was a way to open up (maybe in another window?) just the student I want to review.

Recommendations

Use the software on a trial basis before purchasing.

 
 

Lisa from Roberts Wesleyan College
Specialty: Education

March 2015

March 2015

Helpful product for higher ed admissions processes

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

It has a relatively easy interface -- user-friendly. It's easy to understand.

Likes Least

It's a little overwhelming as to what the product is capable of doing -- it takes a lot of training.

Recommendations

Compare products and use what works best for your organization.

 
 

Ric from Ultimate Software
Specialty: Software / IT

March 2015

March 2015

Getting the most for money with a CRM system.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

The software is a good resource for the price. It's less expensive than some others and has some basic expansion capability.

Likes Least

The product has some operating system limitations and can be difficult to use if you're new to CRM systems.

Recommendations

Be conscious of your user base before making a final decision. Ease of use can mean less training costs, while product limitations can generate more cost.

 
 

Stephen from Roberts Wesleyan College
Specialty: Education

March 2015

March 2015

GoldMine CRM is Surprisingly Powerful

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

GoldMine is wonderful for campuses. The integration between systems used in different academic departments is huge for our college. It helps eliminate phone calls and emails because data is easy to pull between systems, so the customer service experience is seamless.

Likes Least

The software is a bit clunky in its design, so the learning curve can be steep.

Recommendations

Make sure your CRM service can keep track of everything you need, but also has the ability to create reports and lists like GoldMine does.

 
 

Joshuah from Roberts Wesleyan College
Specialty: Other

March 2015

March 2015

There is a learning curve involved, but it does its job in the end.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

What I like best about the software is that it allows me to capture a lot of customer information. It also arranges it well. It also integrates well with other work applications. No bad experience with vendor.

Likes Least

As far as software goes, the layout of info is not user-friendly and does require a significant learning curve for some users. Building queries is also not an easy, step-by-step process. It would be helpful to have a wizard readily available for queries or similar functions. No complaints about vendor.

Recommendations

Ask the if the software does the job you want it do, and then ask how easily it allows you to do it.

 
 

Kristen from Roberts Wesleyan College
Specialty: Education

March 2015

March 2015

Satisfied Review of Goldmine

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

It has customizable features and tabs. I like that it also links to our email for history keeping.

Likes Least

The system is overly sensitive to things like scrolling, etc.

Recommendations

Learn about the different ways you can use it. Learn how to tie it to other software you use.

 
 

Nathan from Roberts Wesleyan College
Specialty: Education

March 2015

March 2015

A great CRM for admissions and sales.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

I like the flexibility of the product, in that in can be customized to the needs of the particular office or business.

Likes Least

There GUI of the program is outdated and just looks old. It would be nice for an aesthetic update. It would also be wonderful if there were ways to more easily import certain lists and files. If the software could have an automatic bridge for upload, that would be helpful.

Recommendations

The most important thing about a CRM is the flexibility of its functions. Goldmine can be edited to meet the changing needs of a business, which is not true of all sales database software.

 
 

Tom from EMC
Specialty: Accounting

March 2015

March 2015

An affordable software

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

The price of this software is affordable compared to other software. Normally, it's 2/3 the price of others. Also with limited money spent on CRM software, work can be done by GoldMine very well.

Likes Least

So far so good. I like this software very much. The only disadvantage is that this software only runs on Windows. I am a Mac user, so that I need to have a virtual machine for this software.

Recommendations

First of all, I suggest people should check performance-price ratio. With limited money, this software is the best.

 
 

Ryan from Houghton College
Specialty: Education

February 2015

February 2015

Goldmine for Higher Education

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

For a small admission office, it fits most of our needs and is priced competitively. It's highly adaptable to your needs.

Likes Least

While adaptability is a plus, it requires a bit more on-site technical know-how than a SaaS approach. Some features that should be more intuitive are "clunky" (e.g. emailing features, etc.). It has some third-party connections with services like Constant Contact, but is a bit limited in this way.

Recommendations

It's important to know your values and priorities. If pricing is one, then this will quickly rise higher in your list.

 
 

Jason from Scality
Specialty: Software / IT

February 2015

February 2015

Golden Goldmine

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It's a cost effective way to get sales and marketing data in one place.

Likes Least

I felt like I always needed their support with something, because the product was hard to use.

Recommendations

If you can afford it, go get SFDC. The time/effort required to figure things out isn't worth it.

 
 

Lindsay from Strategis
Specialty: Advertising

February 2015

February 2015

Utilizing Goldmine as my CRM System.

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Goldmine is an extensive tool and has many valuable features.

Likes Least

Although Goldmine has very valuable features, it is very difficult to learn to use and does not have the ease of use that other CRM systems boast. It is somewhat convoluted, and it is hard to best utilize the features the software does offer. Additionally, it is not on the cloud, and cannot be accessed from wherever you need to access it.

Recommendations

I would thoroughly look into what other CRM Systems have to offer and how their software works. I would definitely look for easier usability, less of a learning curve for being able to utilize the features, and a CRM System that is on the cloud that you can access remotely.

 
 

Jan from Kelli's Gift Shop Suppliers
Specialty: Distribution

February 2015

February 2015

Have had Goldmine in-house for all our inside sales reps for 12+ years

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

As our company has grown, Goldmine has been quite expandable and customizable by our wonderful vendor For Him Consulting/John Neighbors.

Likes Least

There's nothing I dislike about For Him Consulting. Goldmine has been all that we'd hoped it would be and then some over the years.

Recommendations

I would always evaluate at least three different software packages carefully to ensure that the one you select can do what you need, is expandable, and can be customized to totally meet your company's needs.

 
 
 
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Showing 1-20 of 76

Douglas from Sly Inc.

August 2017

August 2017

I have used GoldMine for 18 years and feel it is a quality product.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Owning the software and keeping my data on site (not in a cloud). Don't have to upgrade every year or even pay for support if you don't want to.

Cons

Does not integrate with HubSpot marketing software.

Source: Capterra
 

Peter from IBS Lateinamerika GmbH
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

A great help to organize work in small teams

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
Value for Money
Value
Support
Pros

GM helped us to organize the work flow, especially as we have many orders and quotations running in parallel. Every step done in a project or opportunity is visible for everybody in the team.
Reliable sync function with external Equipment-

Cons

Inside an opportunity or project, I urgently ask you to include a drag&drop function to add related documents from the details/link section of this opportunity or project. It is really complicated and takes approx 10 steps/ clicks to add a document to the E-Mail.

Source: Capterra
 

Simon from MECADAT AG
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

No real progress of the software since version 8.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to use and learn. Easy to upgrade and install. Organization tree has a good and easy to understand structure.

Cons

No real web-solution that is including API and email support. European requirements are consequently ignored (e.g. showing of calendar weeks). No connection inface for ECM. No mail archiving possible. Mail client has poor functionaly. No possibility for translate softwre. Interface looks from the 90ies. Performance could be better (a lot of ineffective queries are shown from SQL reports). Very poor performance of the Word and Excel Add-Ins. No real solution for mail encryption. No MSI-installer for deployment

Source: Capterra
 

Steve from Lehman Insurance Agency
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Very stable and well functioning CRM software product.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
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Support

Customer relations is the most important objective of our business. With Goldmine we track every email and conversation so that all associates know equally about every customer that we have.

Pros

Ease of use and able to get a good picture of our sales efforts. As owner, I can easily track the calendars of my associates and their sales efforts.

Cons

Mobile web doesn't allow us to send or receive email. This is important functionality on the road.

Source: Capterra
 

gary from Chim Cheries House of Fireplaces
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

wrote programs for mainframes 50 yrs ago in IT/Accounting/Database ever since

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

why are you asking in the past tense? Your software should be the gift that keeps on giving benefits as long as you use it. This program helps us keep a schedule for our installers.

Pros

email linking, when it works. The fact that most if not all entries are automatically saved when entered.

Cons

No shortcut keys. Calendars should offer a few days before and after the month, so that if you close to the end or beginning of the month, it is not necessary to click on a arrow to go to the adjacent month. Also, the days should be identified as to what month they belong to.

Source: Capterra
 

Dario from Bavicchi spa

August 2017

August 2017

more than 10 year user. Good program but new users take time to get in

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

we are using it in many marketing process

Pros

It's 10 years that i'm using it so i know how it works and it's fine
It has some good features
We still use it because it has great external utilities ( GoldBox, DBX Data Management) that allow us a full integration with our ERP without them Goldmine would it be useless
Affordable cost

Cons

Data structure: very very old (it suffer from long heritage from dbase era)
Interface: very old it needs a big review and redisign
Lack of deep information about the software: you need to build a monument to DJHunt and other people like him that let all of us to know Goldmine
WEB interface; still too limited and very bad compared to other products web-based, Maybe a Goldmine APP can be another good option
Frontrange is too distant from their customers : we are payng every year a fee only to receive a very light update and only few bugs corrected, please be more present in the new forum.,SA user and company we need to know clearly where Frontrange want to go with Goldmine.
We invested years on it but it seems we are abandoned and alone

Source: Capterra
 

Gunjan from AVI

August 2017

August 2017

Not enough new features, compared to Salesforce. not enough integration with Social media su

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Sales

Pros

Hands down, it is the groups feature. I also like the email integration and the ability to customize.

Cons

continues to have bugs, some for decades! crashes at least once a day; sometimes "updates" cause more problems and give no benefits;

Source: Capterra
 

Mark from Revesco, Inc.

August 2017

August 2017

Good, but it seems the improvements and innovations to the software have slowed.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Customization and Customer Support. ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Cons

On contact page; add additional ¿website¿ links for ¿LinkedIn,¿ ¿Facebook,¿ etc.
Better word processor that includes an ¿Undo¿ button and fonts that are WYSIWIG when viewed by others on their computers.
Can't directly import vcard into GM (you have to email it to yourself)>

Source: Capterra
 

Heiko from ERM Consulting GmbH
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Using GoldMine since 1999 (LAN-Version!) still very helpfull in daily business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Quick workflow, very good overview about my work and team actions

Pros

1. Internal Email client is very helpful (even if it has some bugs).
2. Outlook-Integration is the best I know.
3. Ticket-System is very helpful (even you cannot link an activity to Ticket+Opportunity/Project)
4. Knowledge Base is very helpful
5. Undocked GoldMine is great on Laptop and on separated sites.
5. QuoteWerks-Integration is great!

Cons

1. Datamodel Account/Contact: their should be a separated Account-Database-Table
2. Activities should be linked to Ticket AND Opportunity/Project parallel (you have a project-Issue and want to link activities to the Project as well as to a Support-Case).
3. WebClient: not enough information on the screen, layout not really configurable (place Fields / Details where you need them)

Source: Capterra
 

Tim from Doran Associates
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

We have used Goldmine for many years and it is an integral part of our business.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Opportunity tracking, Customer Activity History, Email communication

Pros

We've used it for a long time and are familiar with it, initially because local classes were offered.

Cons

New employees struggle to learn it and we are not aware of local classes. New employees see other options on the market and often suggest we change.

Source: Capterra
 

Gayle from Kismet Real Estate Investments, Inc.
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

I have been using GoldMine for at least 20 years and it is perfect for our company use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
Value for Money
Value
Support

The ability to see what people have made that may or maynot be correct.

Pros

Amount of people that can be logged in at once in different databases or the same. The ease of sending emails and tracking calendar.

Cons

I would like to have more rights for non Admin users and the ability to have them not all tied together.

Source: Capterra
 

Gard from The Highlands Estate

August 2017

August 2017

I've never experienced a more buggy version that this latest release.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
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Pros

What I've always liked about GM in the 20 years that I've been using it: that in looking at a contact you can see all communication for that contact, regardless of who had the interaction with the customer.

Cons

That I keep crashing with Outlook.
Not being able to use email and calendar with Exchange (without using Outlook). I know it's "very complicated" but for me it would solve this whole GM link nightmare and allow me to have emails, contacts and calendar on my mobile device. Yes, it's great to be able to look up a history on my mobile device, but for me, that's 5-10% for the time. If you really need to work with GM remotely, use it on a laptop.
No auto-correct for spelling.

Source: Capterra
 

Jose from Repstronics

August 2017

August 2017

Hard to implement new functions that are very much required and needed like GMM and automated tasks

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
Value for Money
Value
Support
Pros

Control of my own Data Base, cost of the license, we already know how to use it, tracking of campaings with 3rd pary SW

Cons

Not good support in MX the parters the charge more than the partners in the US they quote the travels to our city instead of trying to solve remote which increases cost. they never get in contact with us to follow up or offer something.

The cost of switching to cloud is expensive compare to other CRM solutions

Intelli click its no longer working at 100% even do we pay them and we pay a GM partner to try to fix it

Source: Capterra
 

Barry from Financial Design Group, Inc.
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

We have used Goldmine for 20 years. We have been happy with it.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
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It is reasonably priced and meets our needs.

Pros

It is a very robust program and can accommodate almost any business. We have used it for two decades and it still meets our needs.

Cons

It is somewhat customizable, but certainly NOT tailor made. There are many functions that have no meaning to our business.

Source: Capterra
 

Alexandru from Metal Star SRL
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Good, but.....

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

What do I like generally about this software or specifically about this release?
Generally I like licensing system and integration with other software: namely Quotewerks

Cons

Big features access differences between local and web interface.
Administrator manual is not enough detailed to be able to decide what feature how to set-up. Since months I have put a question in Goldmine forum, a lot of people seen it but up to date no reply and info how to solve my problem.
A lot of Code fields in application, but nowhere is explained how to use it and what is the benefit of using them.

Source: Capterra
 

JAMIE from DELMARVA UNDERWRITERS T/A THE BOND AGENCY
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

EASY FOR EVERYDAY USE & KEEPS THINGS ORGANIZED

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

FEATURES ALLOW MULTIPLE USERS TO LOG NOTES, CALLS & EMAILS THAT ALL OTHER USERS CAN SEE

Pros

MULTIPLE USERS CAN COMMUNICATE VIA TAGGING EMAILS & LOGGING CALLS WITHOUT HAVING TO MEET INDIVIDUALLY ON EACH ACCOUNT

Cons

IT WOULD BE HELPFUL TO HAVE THE SOFTWARE RECOGNIZE WHEN CAPS LOCK IS ON. FREQUENTLY I HAVE TO ERASE & RETYPE WHEN COMPOSING AN EMAIL.

Source: Capterra
 

Fabrizio from LFS
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Goldmine is a good off-the-shelf product for the more cost-sensitive firms.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Basic CRM features.

Pros

You can plan your costs better. It runs on your server so relatively fast compared to web-based CRMs. You can run your own backups (more work at your end, but at least you know where you data is!).

Cons

Lack of flexibility in terms of integration with other tools. The calendar can't integrate/share data live with the most basic/common tools used today (outlook, ios, etc)! This is a real shame, especially for staff that works remotely or traveling/visiting clients/etc

Source: Capterra
 

Michel from LDA

August 2017

August 2017

Very powerful software with lots of options to adapt the layout to your own needs

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Flexible and fully customizing software, lots of possibilities for filtering an querying data. Keeps all data centralized and allows to control your sales organization efficiently.

Cons

Interface becomes outdated and the web application is still not mature. Mail integration is not fully compatible with Microsoft. New outlook integration is still buggy. Project and opportunities are lacking of customized fields (now 5 Max)

Source: Capterra
 

Winky from MINDCOR

August 2017

August 2017

half pregnant product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

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Pros

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Cons

Two complicated to get buy in from all users.
Never sure if the product is going to continue to be developed or to disappear.

Source: Capterra
 

Stefan from Vision Engineering Ltd.

August 2017

August 2017

GM is our first software when we receive a new contact. It helps us to build a well working CRM.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Well structured and easy to use for everyone in the company. The history tab is the most used section in GoldMine especially from our sales people.

Cons

When you type in something in the contact search center it needs sometime more than 15-20 seconds to get the answer. So the software works and works in the background and you have to wait too long. I don't think it has to do with our PC or server performance because we are up-to-date.

Source: Capterra
 
 
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