GoldMine Premium Edition Software


 

Goldmine Premium Edition offers contact management software that is used by organizations of all sizes to manage the sales pipeline, marketing programs and deliver customer support.

Email integration allows you to track interactions with prospects directly from your email with no data input.

Goldmine Premium Edition has a database system that is available at several tiered levels, each developed to fit your organization based on size and usage. The Enterprise edition provides sales, marketing and customer support tools built on the .NET framework. More than 15,000 customers in more than 80 verticals and 45 countries use Goldmine products and solutions.

Goldmine Premium Edition offers sales automation, help desk, call center and CTI applications on a stand-alone basis. Businesses with more demanding software requirements can also supplement the system with marketing automation, customer service, web self-service, channel management, knowledge management and analytics.

 

Supported Operating System(s):
Web browser (OS agnostic), Windows 8, Windows 10

26 Reviews of GoldMine Premium Edition

Showing 1-20 of 26

 

from Roberts Wesleyan College
Specialty: Education
Number of employees: 101 to 500 employees Employees number: 101 to 500 employees

Undergraduate Admissions Counselor

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

Organized, easy to access information quickly, and is connected to Outlook so all sources of communication can be tracked.

Likes Least

Would love a way to connect Gold Mine contacts to the telephone, so a call can be made directly from Gold Mine.

Recommendations

Once you learn how to use Gold Mine properly, it is a very efficient program to utilize that will link all forms of communication to outside sources in one location.

 

from Roberts Wesleyan College
Specialty: Education
Number of employees: 101 to 500 employees Employees number: 101 to 500 employees

Undergraduate Admissions Counselor

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

Organized, easy to access information quickly, and is connected to Outlook so all sources of communication can be tracked.

Likes Least

Would love a way to connect Gold Mine contacts to the telephone, so a call can be made directly from Gold Mine.

Recommendations

Once you learn how to use Gold Mine properly, it is a very efficient program to utilize that will link all forms of communication to outside sources in one location.

 

from Roberts Wesleyan College
Specialty: Education
Number of employees: 11 to 20 employees Employees number: 11 to 20 employees

GoldMine Review

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

Once I learned the process of what I was to be doing I found this product is very easy to use once you get use to it. The fields are self explanitory and information was easy to access.

Likes Least

When you are in the middle of doing data entry and it crashes unexpectantly. Also when you are using two screens when manuvering from one screen to another you tend to loose some of the data and have to start over with what you are doing. Mainly adress entering.

Recommendations

Just to be honest with how you evaluate this software

 

from Roberts Wesleyan College
Specialty: Education
Number of employees: 11 to 20 employees Employees number: 11 to 20 employees

GoldMine Review

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

Once I learned the process of what I was to be doing I found this product is very easy to use once you get use to it. The fields are self explanitory and information was easy to access.

Likes Least

When you are in the middle of doing data entry and it crashes unexpectantly. Also when you are using two screens when manuvering from one screen to another you tend to loose some of the data and have to start over with what you are doing. Mainly adress entering.

Recommendations

Just to be honest with how you evaluate this software

 

from Roberts Wesleyan College
Specialty: Education
Number of employees: 11 to 20 employees Employees number: 11 to 20 employees

Record keeping in admissions

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

All-in-one piece to it, records can include a variety of info.

Likes Least

Tends to crash a lot. We struggle when a lot of people are on it, tends to slow down and we have had problems with it kicking us out when we add records to the system

Recommendations

Could use an update but overall a functional software for storing data.

 

from Roberts Wesleyan College
Specialty: Education
Number of employees: 11 to 20 employees Employees number: 11 to 20 employees

Record keeping in admissions

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

All-in-one piece to it, records can include a variety of info.

Likes Least

Tends to crash a lot. We struggle when a lot of people are on it, tends to slow down and we have had problems with it kicking us out when we add records to the system

Recommendations

Could use an update but overall a functional software for storing data.

 

from Roberts Wesleyan College
Specialty: Education
Number of employees: 101 to 500 employees Employees number: 101 to 500 employees

Goldmine review

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

Easy to use with minimal training. I use this product for 30-60 minutes per day, and it's very easy to use. I like that it tracks the history (emails, etc.) so I can easily see what is happening with each prospect.

Likes Least

We have a limited number of licenses; after an hour of inactivity, I have to re-enter my password. However, this is just a minor inconvenience.

Recommendations

This is my first experience with admissions software. This system is easy to learn and I can always go to a few power users with questions.

 

from Roberts Wesleyan College
Specialty: Education
Number of employees: 101 to 500 employees Employees number: 101 to 500 employees

Goldmine review

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

Easy to use with minimal training. I use this product for 30-60 minutes per day, and it's very easy to use. I like that it tracks the history (emails, etc.) so I can easily see what is happening with each prospect.

Likes Least

We have a limited number of licenses; after an hour of inactivity, I have to re-enter my password. However, this is just a minor inconvenience.

Recommendations

This is my first experience with admissions software. This system is easy to learn and I can always go to a few power users with questions.

 

from Roberts Wesleyan College
Specialty: Education
Number of employees: 51 to 100 employees Employees number: 51 to 100 employees

Goldmine Survey

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

I like that I can see the history of emails between admissions and students.

Likes Least

I feel it is too easy to slip between student records--if I use the roller on the mouse, it causes me to end up in another student's record. I wish there was a way to open up (maybe in another window?) just the student I want to review.

Recommendations

Use the software on a trial basis before purchasing.

 

from Roberts Wesleyan College
Specialty: Education
Number of employees: 51 to 100 employees Employees number: 51 to 100 employees

Goldmine Survey

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

I like that I can see the history of emails between admissions and students.

Likes Least

I feel it is too easy to slip between student records--if I use the roller on the mouse, it causes me to end up in another student's record. I wish there was a way to open up (maybe in another window?) just the student I want to review.

Recommendations

Use the software on a trial basis before purchasing.

 

from Roberts Wesleyan College
Specialty: Education
Number of employees: 101 to 500 employees Employees number: 101 to 500 employees

Helpful product for higher ed admissions processes

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

It has a relatively easy interface -- user-friendly. It's easy to understand.

Likes Least

It's a little overwhelming as to what the product is capable of doing -- it takes a lot of training.

Recommendations

Compare products and use what works best for your organization.

 

from Roberts Wesleyan College
Specialty: Education
Number of employees: 101 to 500 employees Employees number: 101 to 500 employees

Helpful product for higher ed admissions processes

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

It has a relatively easy interface -- user-friendly. It's easy to understand.

Likes Least

It's a little overwhelming as to what the product is capable of doing -- it takes a lot of training.

Recommendations

Compare products and use what works best for your organization.

 

from Roberts Wesleyan College
Specialty: Education
Number of employees: 101 to 500 employees Employees number: 101 to 500 employees

GoldMine CRM is Surprisingly Powerful

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

GoldMine is wonderful for campuses. The integration between systems used in different academic departments is huge for our college. It helps eliminate phone calls and emails because data is easy to pull between systems, so the customer service experience is seamless.

Likes Least

The software is a bit clunky in its design, so the learning curve can be steep.

Recommendations

Make sure your CRM service can keep track of everything you need, but also has the ability to create reports and lists like GoldMine does.

 

from Roberts Wesleyan College
Specialty: Education
Number of employees: 101 to 500 employees Employees number: 101 to 500 employees

GoldMine CRM is Surprisingly Powerful

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

GoldMine is wonderful for campuses. The integration between systems used in different academic departments is huge for our college. It helps eliminate phone calls and emails because data is easy to pull between systems, so the customer service experience is seamless.

Likes Least

The software is a bit clunky in its design, so the learning curve can be steep.

Recommendations

Make sure your CRM service can keep track of everything you need, but also has the ability to create reports and lists like GoldMine does.

 

from Roberts Wesleyan College
Specialty: Other
Number of employees: 501 to 1,000 employees Employees number: 501 to 1,000 employees

There is a learning curve involved, but it does its job in the end.

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

What I like best about the software is that it allows me to capture a lot of customer information. It also arranges it well. It also integrates well with other work applications. No bad experience with vendor.

Likes Least

As far as software goes, the layout of info is not user-friendly and does require a significant learning curve for some users. Building queries is also not an easy, step-by-step process. It would be helpful to have a wizard readily available for queries or similar functions. No complaints about vendor.

Recommendations

Ask the if the software does the job you want it do, and then ask how easily it allows you to do it.

 

from Roberts Wesleyan College
Specialty: Other
Number of employees: 501 to 1,000 employees Employees number: 501 to 1,000 employees

There is a learning curve involved, but it does its job in the end.

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

What I like best about the software is that it allows me to capture a lot of customer information. It also arranges it well. It also integrates well with other work applications. No bad experience with vendor.

Likes Least

As far as software goes, the layout of info is not user-friendly and does require a significant learning curve for some users. Building queries is also not an easy, step-by-step process. It would be helpful to have a wizard readily available for queries or similar functions. No complaints about vendor.

Recommendations

Ask the if the software does the job you want it do, and then ask how easily it allows you to do it.

 

from Roberts Wesleyan College
Specialty: Education
Number of employees: 101 to 500 employees Employees number: 101 to 500 employees

Satisfied Review of Goldmine

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

It has customizable features and tabs. I like that it also links to our email for history keeping.

Likes Least

The system is overly sensitive to things like scrolling, etc.

Recommendations

Learn about the different ways you can use it. Learn how to tie it to other software you use.

 

from Roberts Wesleyan College
Specialty: Education
Number of employees: 101 to 500 employees Employees number: 101 to 500 employees

Satisfied Review of Goldmine

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

It has customizable features and tabs. I like that it also links to our email for history keeping.

Likes Least

The system is overly sensitive to things like scrolling, etc.

Recommendations

Learn about the different ways you can use it. Learn how to tie it to other software you use.

 

from Roberts Wesleyan College
Specialty: Education
Number of employees: 11 to 20 employees Employees number: 11 to 20 employees

A great CRM for admissions and sales.

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

I like the flexibility of the product, in that in can be customized to the needs of the particular office or business.

Likes Least

There GUI of the program is outdated and just looks old. It would be nice for an aesthetic update. It would also be wonderful if there were ways to more easily import certain lists and files. If the software could have an automatic bridge for upload, that would be helpful.

Recommendations

The most important thing about a CRM is the flexibility of its functions. Goldmine can be edited to meet the changing needs of a business, which is not true of all sales database software.

 

from Roberts Wesleyan College
Specialty: Education
Number of employees: 11 to 20 employees Employees number: 11 to 20 employees

A great CRM for admissions and sales.

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

I like the flexibility of the product, in that in can be customized to the needs of the particular office or business.

Likes Least

There GUI of the program is outdated and just looks old. It would be nice for an aesthetic update. It would also be wonderful if there were ways to more easily import certain lists and files. If the software could have an automatic bridge for upload, that would be helpful.

Recommendations

The most important thing about a CRM is the flexibility of its functions. Goldmine can be edited to meet the changing needs of a business, which is not true of all sales database software.

 
 
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