HelpCrunch is a cloud-based, customer communication and relationship management platform. It is used by small e-commerce and web-service businesses across a variety of customer-facing industries. HelpCrunch combines live chat, in-app messaging, email marketing, CRM and marketing automation.
The live chat feature enables companies to reply to customer queries instantly or later in the same thread, even after the customer has disconnected. A software development kit (SDK) is provided to let users easily integrate chat into their product, whether it’s a web store or mobile app.
The SDK also makes it possible to use HelpCrunch on Android, iOS or other web browser or mobile applications.
Interactions by a single customer are tracked and saved in one profile—even when they log in from a different device or platform. Customer data can then be used to create targeted email marketing campaigns to encourage retention, via automated campaigns or one-time special events or deals.
Pricing is tiered, based on the number of emails and two-way conversations per month. There is a free starter version, which lets users send up to 50 emails per month and have up to 50 two-way interactions per month.