HP Service Manager is a solution that consolidates all aspects of service management. It offers a single contact point for core IT process, such as knowledge management, problem management and incident management. It also offers smart analytics to provide easy ticketing along with hot topic analytics.
The solution allows users to quickly and efficiently respond to incidents and improves service quality output by minimizing service disruptions. It provides a self service portal for improving efficiency and reducing service-desk load, and allows users to customize or build their own IT process workflows.
Through HP Service Manager, users are also able to access major service desk functions, such as collaboration and self ticketing. In 2013, the solution received 11 gold-level endorsements from the APM Group, a global accreditation body, on behalf of the Cabinet Office for Information Technology Infrastructure Library (ITIL)-based processes.