(855) 210-9106

Need help deciding? Call us.

(855) 210-9106

Need help deciding? Call us.

Overall customer rating:

Overall customer rating:
 (122)
 (177)
(122)
 (177)

Recommended by:
Recommended by:

98% of users

80% of users

98% of users
80% of users

Operating systems:
Operating systems:
  
  
  
  

Mobile compatibility:
Mobile compatibility:
  
  
  
  

Deployment:
Deployment:
 
 
 
 

Target customer size:
Target customer size:

Price:
Price:
    
    
    
    

Demo:
Demo:
 
 

Most positive review:
Most positive review:
Most positive review:

“HubSpot is amazing. It is, hands down, the best software I have ever used. I love everything about it. From optimizing my client’s pages to email campaigns, HubSpot does it all.”

- Brandon Rolland, Hi5 Creative

“It’s extremely powerful. I love how easy it is to populate lists, track reports, websites, emails etc.”

- Aaron Evans, Werner Enterprise

Most negative review:
Most negative review:
Most negative review:

“We find the reporting not nearly as strong as, say, Google Analytics. So, for true site analysis and performance, we use other tools.”

- Trent Wood, Element Three

“The solution is very cumbersome. It doesn’t integrate well with other solutions, such as Salesforce, and in a market that is very saturated with those using it, it should be more intuitive. It is also hard to organize prospects.”

- Renee Richveis, Frazer Consultants


Pricing

Pricing

How it's priced:

How it's priced:
How it's priced:
 
Cloud deployment: A monthly subscription fee is billed annually.
Cloud deployment: Yearly subscription fee.

Contract term:
Contract term:
Contract term:
Cloud deployment: Subscription is renewed annually.
Cloud deployment: Year-long contract, renewed annually.

Upfront costs:
Upfront costs:
Upfront costs:
Additional fees apply for onboarding, implementation and training services. This is a one-time fee, not included in the monthly price.
Additional fees may apply for professional implementation services, configuration and premium training.

Recurring costs:
Recurring costs:
Recurring costs:
Extra fees apply for premium support, training and consulting. Extra fees apply for additional contacts beyond plan. Extra fees also apply for add-ons.
Monthly fee for each Sales Cloud Engage user license.

What does it cost?

Workflow automation:

Workflow automation:

Reporting analytics:
Reporting analytics:

Email marketing:
Email marketing:

Lead generation:
Lead generation:

Lead management:
Lead management:

Social marketing:
Social marketing:


Ease of use

Ease of use

Overall rating:

Overall rating:
 (122)
 (177)
 (122)
 (177)

Most positive reivew:
Most positive review:
Most positive review:
 

“I really like how HubSpot is so user-friendly and provides me many opportunities to market for my clients. ”

- Alexandra Ritter, Pyxl

“Pardot created a marketing automation platform with usability in mind. Its easy-to-use interface and powerful functionality allows a marketer to quickly develop drip programs, automate numerous marketing initiatives and synchronize data to Salesforce.”

- Michel Kayyal, MKTR.cc
 

Most negative review:
Most negative review:
Most negative review:

“The control panels are not intuitive and are very slow to load. I can usually pick up an overall theme to control panel layouts, but this one baffles me every time I have to log in.”

- Tim Carlson, Giant Voices

“Some things are hard, and other things are impossible. You need to know some HTML in order to create forms and emails. Some Marketo automation rules are tricky or impossible in Pardot.”

- Shelby Faris, Connect First


Support

Support

Overall support rating:

Overall rating:
 (122)
 (177)
 (122)
 (177)

Most positive review:
Most positive review:
Most positive review:

“Customer support at HubSpot is on point. I have never had trouble getting ahold of a friendly rep who was more than happy to discuss my needs and ensure that everything I needed was taken care of quickly and efficiently. You don't see that kind of customer service much these days.”

- Katie Palmer, AROCON Roofing & Construction

“I love the customer support! … If I can't find my answer in their knowledge base (which is great!), I'll chat with their customer support. They are always available when I need help and always answer my questions.”

- Katie Turner, emids

Most negative review:
Most negative review:
Most negative review:

“Sometimes I find that it can take a little too long to get an answer back from the support team. Most of the time, I do not get a same-day response. Working for an online software company myself, I know that's an important metric for support teams. I think HubSpot can really improve in this area.”

- Lisa Moore, TrackVia, Inc.

“They are slow, and likely to refer you to FAQ or video when you really need a person.”

- Mike Franko, iPexpert

Phone support:
Phone support:
Phone support:
Toll-free, worldwide phone support can be purchased.
Offered for Ultimate plan only.
 

Online case submission:
Online case submission:
Online case submission:
Users can submit support requests using an online form.
Included with subscription fee. Live chat support offered for Pro and Ultimate plans.
 

Online support options:
Online support options:
Online support options:
A help website, knowledge base and access to an online community is included in the subscription fee. Additional monthly fees apply for varying levels of premium support, including dedicated support representatives.
Help website, knowledge base and community are available to all customers. Access to live, weekly training and client advocates included in all plans.

Training:
Training:
Training:
Professional implementation and training services provided with required, one-time fee for all plans. Extra fees apply for additional training and consulting.
A “Getting Started” online catalogue is included in subscription fee. Additional training and consultation can be purchased.