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Overall customer rating: Customer rating:

 (112)

 (1572)

Recommended by: Recommended by:

98% of users

79% of users

Operating Systems: Operating Systems:

     

     

Mobile compatibility: Mobile compatibility:

Deployment: Deployment:

Target customer size: Target customer size:

Price: Price:

Demo:Demo:

Most positive review: Most positive review:

“HubSpot is amazing. It is, hands down, the best software I have ever used. I love everything about it. From optimizing my client’s pages to email campaigns, HubSpot does it all.”

- Brandon Rolland, Hi5 Creative

“The design and quality of the product is very high-end. I have tried using other CRM software before, and Salesforce is the best yet.”

- Tyson Borgen, Boston Sea Corporation

Most negative review: Most negative review:

“We find the reporting not nearly as strong as, say, Google Analytics. So, for true site analysis and performance, we use other tools.”

- Trent Wood, Element Three

“It has an aging interface, and the unique features that once made it the front runner have now become standard in many other CRMs.”

- Kobe Cummings, Swedish Match

Pricing:

How it's priced: How it's priced:

Cloud deployment: A monthly subscription fee is billed annually.

Cloud deployment: A monthly subscription fee is paid for each user login.

Contract term: Contract term:

Cloud deployment: Subscription is renewed annually.

Cloud deployment: A year-long contract is required and renewed annually.

Upfront costs: Upfront costs:

Additional fees apply for onboarding, implementation and training services. This is a one-time fee, not included in the monthly price.

Fees apply for professional implementation services provided through a partner. This could include special integrations, customizations and data migration and de-duplication. These costs vary significantly depending on your needs.

Recurring costs: Recurring costs:

Extra fees apply for premium support, training and consulting. Extra fees apply for additional contacts beyond plan. Extra fees also apply for add-ons.

Fees apply for premium support.

What does it cost?: What does it cost?:

Applications:

Marketing automation: Marketing automation:

Sales automation: Sales automation:

Customer service/support: Customer service/support:

Call center: Call center:

Channel management: Channel management:

Social CRM: Social CRM:

Web self service: Web self service:

Lead opportunity management: Lead opportunity management:

Ease of Use:

Overall customer rating: Customer rating:

 (112)

 (1572)

Most positive review: Most positive review:

“I really like how HubSpot is so user-friendly and provides me many opportunities to market for my clients. If they want me to do blogging and social media, I can do that. If they need me to create a landing page, I can do that. (And I’m not a developer!) Also, the customer service is great. I can always get ahold of my account rep, and we can figure out any issue.”

- Alexandra Ritter, Pyxl

“I love SFDC. The navigation tools on the header of the page allow me to locate and act on information I am looking for very quickly.”

- Kobe Cummings, Swedish Match

Most negative review: Most negative review:

“The control panels are not intuitive. They are very slow to load, and nothing is uniform in layout. I can usually pick up an overall theme to control panel layouts, but this one baffles me every time I have to log in.”

- Tim Carlson, Giant Voices

“Some of the interface can be cluttered with too much information. I find myself having to scroll through low level material before I get what I need.”

- Micah Pappas, Western Governor's University

Support:

Overall customer rating: Customer rating:

 (112)

 (1572)

Most positive review: Most positive review:

“Customer support at HubSpot is on point. I have never had trouble getting ahold of a friendly rep who was more than happy to discuss my needs and ensure that everything I needed was taken care of quickly and efficiently. You don’t see that kind of customer service much these days.”

- Katie Palmer, AROCON Roofing & Construction

“I’ve interacted with support several times already, and they’ve been very responsive via chat and following up by phone.”

- Katie Riklin, Invitae

Most negative review: Most negative review:

“Sometimes I find that it can take a little too long to get an answer back from the support team. Most of the time, I do not get a same-day response. Working for an online software company myself, I know that’s an important metric for support teams. I think HubSpot can really improve in this area.”

- Lisa Moore, TrackVia, Inc.

“Customer support is slow to respond and most of the time does not have an answer.”

- Mary Chau-Nguyen, Western Governor’s University

Phone support: Phone support:

Toll-free, worldwide phone support can be purchased.

24/7 toll-free, worldwide phone support can be purchased.

Online case submission: Online case submission:

Users can submit support requests using an online form.

Online case submission with two-day response time is included in the subscription fee. Faster response time (within 1 hour) and online support for developers can be purchased.

Online support options: Online support options:

A help website, knowledge base and access to an online community is included in the subscription fee. Additional monthly fees apply for varying levels of premium support, including dedicated support representatives.

A help website, knowledge base and community is included in the subscription fee. Content for improving user adoption/productivity and access to a dedicated success representative can be purchased. (Tooltip: Success representative only available to those spending more than $1 million annually.)

Training: Training:

Professional implementation and training services provided with required, one-time fee for all plans. Extra fees apply for additional training and consulting.

A “Getting Started” online catalogue is included in the subscription fee. Additional training catalogues, customizable training templates and role-based training modules can be purchased.

* The research on this page is updated by our editorial team. Email us if you're a vendor with new information or a potential buyer with questions or comments.