IBM SmartCloud Control Desk is a unified IT service and asset management solution that manages business processes for both physical and digital assets. It is an ITIL-compliant solution that integrates with development and social media tools.
This solution offers service request management through a single Web interface for handling service requests. It also provides change, release and configuration management features to ensure service integrity and reduce risk.
The solution offers full asset life cycle management of IT software and hardware license compliance along with automated process control. IBM SmartCloud Control Desk provides a service catalog, which offers end users an interface for self-service, avoiding calls made to service desk employees.
IBM SmartCloud Control Desk solution is suitable for businesses of all sizes and can be deployed either on-premise or in the cloud. It offers service delivery capabilities and service support for multiple customers.