icomplete CRM Software


 

icomplete CRM is a cloud-based customer relationship management (CRM) solution designed for small and midsize businesses. The solution helps automate the lead generation process and workflow activities for sales and marketing teams, call centers, charities and help-desk teams.

icomplete CRM offers a built-in marketing feature which sends targeted marketing messages to customers and prospects via email, text message and physical mail. An interactive template builder tool lets users create personalized emails and other promotional materials.

icomplete CRM offers team collaboration tools, which allow individuals to share opportunity details with their teams. Users can track campaign progress and generate activity statistics to measure the performance of ongoing campaigns. icomplete CRM integrates with various social media platforms such as Facebook, twitter and LinkedIn, allowing businesses to source contact details from multiple platforms and share campaign details through these platforms. Users can also measure the performance of their phone agents and record calls for quality monitoring and training.

 

icomplete CRM - Centralized history
 
  • icomplete CRM - Centralized history
    Centralized history
  • icomplete CRM - Text message notifications
    Text message notifications
Supported Operating System(s):
Web browser (OS agnostic)

13 Reviews of icomplete CRM

Showing 1-13 of 13

 

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Michael

December 2016

December 2016

Better Connected

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Contact with the team is excellent, any questions are quickly resolved and as we have evolved iComplete has adapted to support our individual needs.

I have recommended iComplete to others and they have never ever complained so I have been confident and will remain confident to continue to recommend.

Pros

Client contact record all in one place

Advice to Others

Affordable organization of those tasks you would like to deliver to your customer.
Never forget to say welcome or thank you to your customers.
As you grow have a company which expands with you.

Source: GetApp
 

Andrew from AutoEase
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

Icomplete CRM Voip combined system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This system has taken out our previous server based system and gives us 100% more functionality and speed coupled with the regulatory requirement we need for the FCA.
With a customized process flow, connected website and automated marketing feature the icomplete system is revolutionary to the business and allows us to expand easily.
We can't imagine life without it and the phone link up means that we go directly to file on screen pop ups, very impressive. A full list of every customer contact and recorded calls!

Pros

Easy to use, top end functionality without the cost. the telephony link up is great.

Cons

Cloud based so reliant on internet connection which fortunately these days is very good.

Advice to Others

If you are considering other solutions don't do anything until you have seen icomplete.

Source: Capterra
 

james from Quinola Mothergrain
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

small business CRM system that ticks most of the boxes required by a small business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have been using iComplete for 4 years now, and it was a huge improvement on the excel spreadsheet we used to use! It is very affordable, super easy to use and their help desk answers emails (and the phone) rapidly, so if you do have any problems you they are quickly resolved. If you use marketing e-shots they can be sent from the system by various tags eg customers, bloggers, packaging suppliers etc. It also keeps a record of all emails sent by producing a unique code for every person in the database, which makes finding old emails pretty quick. The task function sets you up reminders and percentage of completion rather than having a desk covered in post its. Would definitely recommend this for any small business and we are still very happy with it despite having grown to over £1m revenues

Pros

web based, easy to use, great customer service based in UK

Cons

e-marketing templates a little clumsy, database segmentation based on tag search could be more flexible, would be useful to have off line version on local hard drive for travelling

Source: Capterra
 

Neil

December 2016

December 2016

A world beating CRM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The i-complete CRM has changed the way I run my company. It is not only extremely simple to use, it is fast, efficient and saves a fortune on telephone costs, staff time and work load. You can simply achieve more with the same staff. The way we use it has increased the performance of our sales staff by 100%, and the flexibility of the system allows you to keep in touch with what is happening in your company where ever you are, even on holiday abroad.

Pros

VOIP means all documents are stored safely on cloud and you have access whenever or wherever you want.
Call recording means you never miss a call and can always check what you said to someone or what was said to you.
Automated individual emails save massive amounts of time.
No other CRM has voice recording integration.
No other CRM has missed call forwarding or ansaphone.
No other CRM has tagging (client identity and rating system)
Loads more feature included.
Very inexpensive and easy customisation.

Cons

Lacks notification for incoming emails, but then no other CRM has that either

Advice to Others

I have no reservations in recommending i-complete to any business big or small. It can also be used in conjunction with other systems. The best on the market by far.

Source: GetApp
 

Richard

April 2014

April 2014

Perfect product - perfect support - perfect price. Perfect!

Product Quality

Product Quality
Quality

My enthusiasm for icomplete CRM is genuine, since using icomplete there is no question that the software has helped my business go from strength to strength.

icomplete has increased my ability to respond to all new enquiries and turn these around into sales. The system enables me to be so organised – this means that I can manage new enquiries, respond quickly and without forgetting. This in turn has given my customers increased confidence in my ability to service their guitar buying needs.
How it helps us

icomplete created a website enquiry form for my new website so that all enquiries received are automatically entered as a contact into my icomplete account.

This is a brilliant extra feature which not only tags these contacts in icomplete as ‘website-enquiry’ but also sends the person enquiring an automated email response from me to thank them and letting them know I will be in touch.
Why we would recommend

The brilliant support I receive from the team at icomplete really has helped me keep my business on track. The team respond quickly and keep me updated and willingly help me with any user issues I have.

Source: GetApp
 

Derek from The Alternative Board (Lanarkshire)
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2014

April 2014

Easy, Efficient and Effective

Product Quality

Product Quality
Quality

A very intuitive, practical and productive tool which is very effective for my customer contact, task management and e-marketing. I have spent too much time and wasted too much money on more expensive systems in the past which suggest more functionality but actually are difficult to use and too complex for many SME's. I would recommend this as an ideal solution to SME's owners who want to take control of their CRM and get competent and effective right from the off.

Source: GetApp
 

Howard

March 2014

March 2014

Not impressed

Product Quality

Product Quality
Quality

Not impressed.

Pipeline management - once subscribed you are told there is a £200 fee to set this up
Auto feed response from website - you have to completely redesign your web form to fit icomplete - not easy as its made out and they charge you £99 for the pleasure.
Yes you can store your contacts in the same way you can in access, Yes you can set tasks and reminders the same way you can in outlook, if you sign up to voip you can call straight from the solution - a nice to have not a necessity. Initial training was an hour of my life I will never get back eventually told to watch the tutorial videos that I got more from.
Nice company to deal with? Not really. Clare's great the others just wind me up the wrong way once onboard they just want to sell extras to you quite annoying.

Source: GetApp
 

Peter

December 2011

December 2011

A start up company

Product Quality

Product Quality
Quality

We are a small company using two people in remote locations to contact around 1000 retailers nationwide. icomplete allows us to maintain a database, organise tasks to send out samples and keep in touch with contacts. More importantly for us, we are inexperienced in these fields and icomplete has helped us learn the system as we go along. It is also easy to develop new tags to sort our database as our needs become clearer.

Source: GetApp
 

Alexander

November 2011

November 2011

Creative Investor

Product Quality

Product Quality
Quality

The system is very easy to use and great for our medium size business. The setup process was seamless and Myles was very helpful in getting all of our data loaded and organised. All of our team have gotten to grips with the system straight away and it provides all the features we need compared to other databases that had lots of features we would never use.

Pros

Ease of use, tagging is excellent and very easy to use, suggestions box is a nice touch, very easy to check client status.

Cons

Loading data lists could be easier but once we had done it a couple of times its fine.

Source: GetApp
 

Hilary

November 2011

November 2011

iComplete

Product Quality

Product Quality
Quality

Fantastic - time saving and great investment

Pros

All contacts in one place, all staff able to access data at once

Cons

Nothing to dislike

Source: GetApp
 

Steve

October 2011

October 2011

iComplete Review from a Renewable Energy Installation Company

Product Quality

Product Quality
Quality

It suits my needs very well. I had and existing database of c.4000 customers and iComplete helped me import these successfully. The system is very customisable and gives me the ability to create my own 'tags'. This is great for tracking customers in a number of different ways. A method of 'rating' them by percentage means that it's easy to see who's currently of highest importance.

Pros

Easy to use - intuitive. Friendly, professional customer support. Customisable. Good VOIP integration.

Cons

None found yet.

Source: GetApp
 

Angela

September 2011

September 2011

icomplete Review. The Conference Bureau.

Product Quality

Product Quality
Quality

iComplete is a CRM tool that is easy to navigate. It stores information in a logical format. Uploading client files & emails is very simple. It is quick to learn and quite intuitive.

Pros

Good reminder system for required customer contact. Easy access to client history & stored files. Quick & easy to learn. Useful extras - including client dispersal mapping.

Cons

Sometimes editing existing notes causes the contact file to close. I have to exit using F5 and re-open the file.
I sometimes find the note field defaults to double line spacing which I cannot correct.

Source: GetApp
 

Lenore

September 2011

September 2011

IComplete

Product Quality

Product Quality
Quality

I like icomplete because it makes admin so much easier and exciting to do!!

Pros

IComplete is a quick, easy and safe way to store and upload data.It is accessible from anywhere in the world and I like that everything is in one place, eg. calendar, contacts, files tasks etc, it makes it so easy to keep track of data.

Cons

I haven't as yet found anything that i don't like about icomplete.

Source: GetApp