icomplete CRM is a cloud-based customer relationship management (CRM) solution designed for small and midsize businesses. The solution helps automate the lead generation process and workflow activities for sales and marketing teams, call centers, charities and help-desk teams.
icomplete CRM offers a built-in marketing feature which sends targeted marketing messages to customers and prospects via email, text message and physical mail. An interactive template builder tool lets users create personalized emails and other promotional materials.
icomplete CRM offers team collaboration tools, which allow individuals to share opportunity details with their teams. Users can track campaign progress and generate activity statistics to measure the performance of ongoing campaigns. icomplete CRM integrates with various social media platforms such as Facebook, twitter and LinkedIn, allowing businesses to source contact details from multiple platforms and share campaign details through these platforms. Users can also measure the performance of their phone agents and record calls for quality monitoring and training.