Inbenta provides businesses with a full suite of cloud-based software including a website semantic search, a support ticket system, and self-service for customer support and e-commerce. The program supports more than 20 different languages and is being used in multiple countries worldwide.
Inbenta’s Natural Language Processing technology understands the meaning of a search beyond keyword matches even when it may have misspelled or incomplete words. This works to deflect many customer emails and calls to call centers, helping to increase efficiency and customer brand affinity. Also included is a real-time analytics dashboard to monitor search activity.
Inbenta offers integration with several outside websites and applications including Zendesk, Google, and Endeca.
This system is used by companies with more than 50 employees and anywhere from $1 million in annual revenue to over $1 billion. It includes users in a wide range of industries such as telecommunications, banking, retail and more.