iNexus by NexInteractive is a call center solution that is available in both on-premise and web-based formats and helps users manage inbound and outbound calls with an agent desktop and administrative tools.
Within the outbound calling functionality, iNexus instantly detects and erases calls to mobile phones, dials several numbers from one record, and includes dynamic ANI display, allowing users to change what call recipients see on their caller IDs. The system also includes predictive dialing capabilities that help users filter out records that do not match a predefined criteria set. Through “shotgun ACD”, flags go out to specific agents notifying them of incoming calls and allow them to queue up specific calls and toggle between holds. Using IVR, ACD, or ANI data, iNexus routes calls to agents that are best suited to handle based on the type of inquiry, the number called, and who is calling.