Infor CRM Software


 

Formerly Saleslogix, Infor CRM offers a flexible customer relationship management (CRM) system for managing relationships, information and CRM. It provides comprehensive capabilities for managing sales, marketing and customer service activities and information across the enterprise.

This system is suited for small to midsized businesses, mid-market organizations and departments within larger enterprises with fewer than 1,000 users.

This product's core is sales force automation (SFA), but its capabilities extend to marketing automation, campaign management, workflow automation, customer service and support and budget and revenue tracking. It offers international support and its customer base extends to multiple countries across the globe.

This system offers mobile CRM capabilities, enabling users to manage accounts, contacts and opportunities all from their mobile devices.

Infor CRM offers multiple deployment options including on-premises, cloud and hybrid environments with named, concurrent, flex and subscription licenses available.

This solution runs on Microsoft SQL and Oracle database servers. Integration with Microsoft Exchange, Outlook and Lotus Notes is available.

 

Infor CRM (formerly Saleslogix) - Homepage
 
  • Infor CRM (formerly Saleslogix) - Homepage
    Homepage
  • Infor CRM (formerly Saleslogix) - Sales dashboard
    Sales dashboard
  • Infor CRM (formerly Saleslogix) - Opportunity dashboard
    Opportunity dashboard
  • Infor CRM (formerly Saleslogix) - Ticket dashboard
    Ticket dashboard
  • Infor CRM (formerly Saleslogix) - Campaign dashboard
    Campaign dashboard
  • Infor CRM (formerly Saleslogix) - Accounts
    Accounts
Supported Operating System(s):
Windows 7, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000

1 Review of Infor CRM (formerly Saleslogix)

Showing 1-1 of 1

 

from Monarch Brands
Specialty: Manufacturing
Number of employees: 51 to 100 employees Employees number: 51 to 100 employees

Frustrations with ERP Integration

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

The Outlook integration is seamless (if you run PCs). Record history, documents, new contacts and accounts directly to the CRM without leaving the comfort of outlook... Ignore all of the above if you have MACs - Infor doesn't support it.

Likes Least

Infor and Sage advertised by Brainsell as a seamlessly integrated CRM. However, a third party software 'Starfish' is needed to translate between the two products. Starfish is far from efficient, and struggles with custom ERP integration.

Recommendations

Gain a full understanding of what 'seamless integration' means to the vendor. I envisioned a straight pass-through of data, this is not the case.

Ensure you're using the right CRM for your reps. Our 'seasoned' sales force has had difficulty adjusting to Infor after using Sage alone for the past 10 years.

  Response: Aaron, Infor CRM

Date: August 2016

August 2016

 

We take your comments very seriously and will attempt to contact you to discuss your issues. Our customers are very important to us and we are committed to ensuring the highest level of satisfaction.

 
 
 
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