(855) 210-9106

Need help deciding? Call us.

(855) 210-9106

Need help deciding? Call us.

Overall customer rating:

Overall customer rating:
 (242)
 (112)
(242)
(112)

Recommended by:
Recommended by:

73% of users

98% of users

73% of users
98% of users

Operating systems:
Operating systems:
  
  
  
  

Mobile compatibility:
Mobile compatibility:
  
  
  
  

Deployment:
Deployment:
 
 
 
 

Target customer size:
Target customer size:

Price:
Price:
    
    
    
    

Demo:
Demo:
 
 

Most positive review:
Most positive review:
Most positive review:

“Having used some of the bigger-named CRMs at large companies, I find InfusionSoft to be exceptional. We have become more creative and cost-effective with our sales strategy within just six months of working with InfusionSoft.”

- Jon Hewlett, Chordiem Limited

“HubSpot is amazing. It is, hands down, the best software I have ever used. I love everything about it. From optimizing my client’s pages to email campaigns, HubSpot does it all.”

- Brandon Rolland, Hi5 Creative

Most negative review:
Most negative review:
Most negative review:

“Interface is very old-looking and clunky, not to mention all the bugs. I have submitted about 15 bugs to them over two years.”

- Douglas Carey, WealthTrace

“We find the reporting not nearly as strong as, say, Google Analytics. So, for true site analysis and performance, we use other tools.”

- Trent Wood, Element Three


Pricing

Pricing

How it's priced:

How it's priced:
How it's priced:
 
Cloud deployment: A monthly subscription fee is A monthly subscription fee is paid.
Cloud deployment: A monthly subscription fee is billed annually.

Contract term:
Contract term:
Contract term:
Cloud deployment: No contract required.
Cloud deployment: Subscription is renewed annually.

Upfront costs:
Upfront costs:
Upfront costs:
Additional fees apply for professional implementation and training services. This is a one-time fee, not included in the monthly price.
Additional fees apply for onboarding, implementation and training services. This is a one-time fee, not included in the monthly price.

Recurring costs:
Recurring costs:
Recurring costs:
None, beyond monthly subscription fees.
Extra fees apply for premium support, training and consulting. Extra fees apply for additional contacts beyond plan. Extra fees also apply for add-ons.

What does it cost?

Workflow automation:

Workflow automation:

Reporting analytics:
Reporting analytics:

Email marketing:
Email marketing:

Lead generation:
Lead generation:

Lead management:
Lead management:

Social marketing:
Social marketing:


Ease of use

Ease of use

Overall rating:

Overall rating:
 (242)
 (112)
 (242)
 (112)

Most positive reivew:
Most positive review:
Most positive review:
 

“Infusionsoft is set up in a way that makes sense for a novice. Navigating CRM software is half the battle, and Infusionsoft makes that REALLY easy. ”

- Corey Whitaker, Evolved Finance

“I really like how HubSpot is so user-friendly and provides me many opportunities to market for my clients. If they want me to do blogging and social media, I can do that. If they need me to create a landing page, I can do that.”

- Alexandra Ritter, Pyxl
 

Most negative review:
Most negative review:
Most negative review:

“It’s not intuitive. I spend a lot of time looking for things that should be clearly evident, especially on the contacts page. I still don’t understand tags after all this time.”

- Susan St. Laurent, Strongpoint Marketing

“The control panels are not intuitive. They are very slow to load, and nothing is uniform in layout. I can usually pick up an overall theme to control panel layouts, but this one baffles me every time I have to log in.”

- Tim Carlson, Giant Voices


Support

Support

Overall support rating:

Overall rating:
 (242)
 (112)
 (242)
 (112)

Most positive review:
Most positive review:
Most positive review:

“The support is amazing! I have never had an unanswered question so far in eight months, [or] waited more than two minutes for someone to help me out.”

- Dev Maritz, Purify Health

“Customer support at HubSpot is on point. I have never had trouble getting ahold of a friendly rep who was more than happy to discuss my needs and ensure that everything I needed was taken care of quickly and efficiently. You don't see that kind of customer service much these days.”

- Katie Palmer, AROCON Roofing & Construction

Most negative review:
Most negative review:
Most negative review:

“It is hit and miss. Some of the support people know their stuff, and some seem to be reading from an instruction manual that I’ve already gone through.”

- John Hopkins, TenX Marketing

“Sometimes I find that it can take a little too long to get an answer back from the support team. Most of the time, I do not get a same-day response. Working for an online software company myself, I know that's an important metric for support teams. I think HubSpot can really improve in this area.”

- Lisa Moore, TrackVia, Inc.

Phone support:
Phone support:
Phone support:
Toll-free phone support available in the U.S., U.K. and Australia during certain hours. The support fee is included in all four price plans.
Toll-free, worldwide phone support can be purchased.
 

Online case submission:
Online case submission:
Online case submission:
Online case submission with an average one-day turnaround is included in the subscription fee.
Users can submit support requests using an online form.
 

Online support options:
Online support options:
Online support options:
A help website, knowledge base and access to an online community is included in the subscription fee.
A help website, knowledge base and access to an online community is included in the subscription fee. Additional monthly fees apply for varying levels of premium support, including dedicated support representatives.

Training:
Training:
Training:
“Getting Started” online catalogue included in the subscription fee. Developer support offered through InfusionSoft’s Developer Center at no additional cost. Professional implementation and training services provided with required, one-time fee.
Professional implementation and training services provided with required, one-time fee for all plans. Extra fees apply for additional training and consulting.