(855) 210-9106

Need help deciding? Call us.

(855) 210-9106

Need help deciding? Call us.

Overall customer rating:

Overall customer rating:
 (402)
 (30)
(402)
 (30)

Recommended by:
Recommended by:

73% of users

93% of users

73% of users
93% of users

Operating systems:
Operating systems:
  
  
  
  

Mobile compatibility:
Mobile compatibility:
  
  
  
  

Deployment:
Deployment:
 
 
 
 

Target customer size:
Target customer size:

Price:
Price:
    
    
    
    

Demo:
Demo:
 
 

Most positive review:
Most positive review:
Most positive review:

“Having used some of the bigger-named CRMs at large companies, I find InfusionSoft to be exceptional. We have become more creative and cost-effective with our sales strategy within just six months of working with InfusionSoft.”

- Jon Hewlett, Chordiem Limited

“Ontraport has so many features; it includes everything you need to stay in touch with, follow up with and keep track of all your customers. ... All the clients I work with who have Ontraport absolutely love working with it!”

- Natalie Olson, Your Virtual Concierge

Most negative review:
Most negative review:
Most negative review:

“Interface is very old-looking and clunky, not to mention all the bugs. I have submitted about 15 bugs to them over two years.”

- Douglas Carey, WealthTrace

“They ... had a lot of trouble a few months back (slow site, contacts disappearing), which was a mess, but it's all sorted out now. I hope it never happens again, but you never know.”

- Thomas Gobeaux, TGBX


Pricing

Pricing

How it's priced:

How it's priced:
How it's priced:
 
Cloud deployment: A monthly subscription fee is A monthly subscription fee is paid.
Cloud deployment: Monthly subscription fee.

Contract term:
Contract term:
Contract term:
Cloud deployment: No contract required.
Cloud deployment: No contract.

Upfront costs:
Upfront costs:
Upfront costs:
Additional fees apply for professional implementation and training services. This is a one-time fee, not included in the monthly price.
No upfront fees.

Recurring costs:
Recurring costs:
Recurring costs:
None, beyond monthly subscription fees.
May apply if monthly contact or email limit exceeded. Bulk email packages available for additional monthly fee.

What does it cost?

Marketing automation:

Marketing automation:

Sales automation:
Sales automation:

Customer service/support:
Customer service/support:

Call center:
Call center:

Channel management:
Channel management:

Social CRM:
Social CRM:

Web self-service:
Web self-service:

Lead/opportunity management:
Lead/opportunity management:


Ease of use

Ease of use

Overall rating:

Overall rating:
 (402)
 (30)
 (402)
 (30)

Most positive reivew:
Most positive review:
Most positive review:
 

“Infusionsoft is set up in a way that makes sense for a novice. Navigating CRM software is half the battle, and Infusionsoft makes that REALLY easy.”

- Corey Whitaker, Evolved Finance

“My favorite thing about this product is its versatile functionality. I have used other, similar products in the past, but this is by far the most intuitive and user-friendly (without sacrificing productivity).”

- Kristin Kirkpatrick, Freelance
 

Most negative review:
Most negative review:
Most negative review:

“It’s not intuitive. I spend a lot of time looking for things that should be clearly evident, especially on the contacts page. I still don’t understand tags after all this time.”

- Susan St. Laurent, Strongpoint Marketing

“It can be confusing at first to find all the pieces and where they hide.”

- Natalie Olson, Your Virtual Concierge


Support

Support

Overall support rating:

Overall rating:
 (402)
 (30)
 (402)
 (30)

Most positive review:
Most positive review:
Most positive review:

“The support is amazing! I have never had an unanswered question so far in eight months, [or] waited more than two minutes for someone to help me out.”

- Dev Maritz, Purify Health

“Customer support has far exceeded my expectations. Every problem I've experienced has been resolved quickly and easily.”

- Kristin Kirkpatrick, Freelance

Most negative review:
Most negative review:
Most negative review:

“It is hit and miss. Some of the support people know their stuff, and some seem to be reading from an instruction manual that I’ve already gone through.”

- John Hopkins, TenX Marketing

“Communicating with them has been challenging a few times. It takes them (sometimes more than one person) a while to understand the issue. But once understood, the interaction and support have been excellent.”

- Chuck Ethridge, LeadsAndLeverage.com

Phone support:
Phone support:
Phone support:
Toll-free phone support available in the U.S., U.K. and Australia during certain hours. The support fee is included in all four price plans.
Toll-free phone support included in subscription fee for all plans.. The support fee is included in all four price plans.
 

Online case submission:
Online case submission:
Online case submission:
Online case submission with an average one-day turnaround is included in the subscription fee.
Included in subscription fee for all plans. Live chat available to all plans.
 

Online support options:
Online support options:
Online support options:
A help website, knowledge base and access to an online community is included in the subscription fee.
A help website, knowledge base and community is available to all customers. Additional support via Concierge Service can be purchased.

Training:
Training:
Training:
“Getting Started” online catalogue included in the subscription fee. Developer support offered through InfusionSoft’s Developer Center at no additional cost. Professional implementation and training services provided with required, one-time fee.
“Getting Started” online catalogue included in subscription fee. Two one-hour sessions with a client success specialist for implementation and training also included.