(855) 210-9106

Need help deciding? Call us.

(855) 210-9106

Need help deciding? Call us.

Overall customer rating:

Overall customer rating:
 (402)
 (1572)
(402)
     (1572)

Recommended by:
Recommended by:

73% of users

79% of users

73% of users
79% of users

Operating systems:
Operating systems:
  
  
  
  

Mobile compatibility:
Mobile compatibility:
  
  
  
  

Deployment:
Deployment:
 
 
 
 

Target customer size:
Target customer size:

Price:
Price:
    
    
    
    

Demo:
Demo:
 
 

Most positive review:
Most positive review:
Most positive review:

“Having used some of the bigger-named CRMs at large companies, I find InfusionSoft to be exceptional. We have become more creative and cost-effective with our sales strategy within just six months of working with InfusionSoft.”

- Jon Hewlett, Chordiem Limited

“The design and quality of the product is very high-end. I have tried using other CRM software before, and Salesforce is the best yet.”

- Tyson Borgen, Boston Sea Corporation

Most negative review:
Most negative review:
Most negative review:

“Interface is very old-looking and clunky, not to mention all the bugs. I have submitted about 15 bugs to them over two years.”

- Douglas Carey, WealthTrace

“It has an aging interface, and the unique features that once made it the front runner have now become standard in many other CRMs.”

- Kobe Cummings, Swedish Match


Pricing

Pricing

How it's priced:

How it's priced:
How it's priced:
 
Cloud deployment: A monthly subscription fee is paid.
Cloud deployment: A monthly subscription fee is paid for each user login.

Contract term:
Contract term:
Contract term:
Cloud deployment: No contract required.
Cloud deployment: A year-long contract is required and renewed annually.

Upfront costs:
Upfront costs:
Upfront costs:
Additional fees apply for professional implementation and training services. This is a one-time fee, not included in the monthly price.
Additional fees apply for professional implementation services provided through a partner. This could include special integrations, customizations and data migration and de-duplication. These costs vary significantly depending on your needs.

Recurring costs:
Recurring costs:
Recurring costs:
None, beyond monthly subscription fees.
Fees apply for premium support.

What does it cost?

Marketing automation:

Marketing automation:

Sales automation:
Sales automation:

Customer service/support:
Customer service/support:

Call center:
Call center:

Channel management:
Channel management:

Social CRM:
Social CRM:

Web self-service:
Web self-service:

Lead/opportunity management:
Lead/opportunity management:


Ease of use

Ease of use

Overall rating:

Overall rating:
 (402)
 (1572)
 (402)
 (1572)

Most positive reivew:
Most positive review:
Most positive review:
 

“Infusionsoft is set up in a way that makes sense for a novice. Navigating CRM software is half the battle, and Infusionsoft makes that REALLY easy.”

- Corey Whitaker, Evolved Finance

“I love SFDC. The navigation tools on the header of the page allow me to locate and act on information I am looking for very quickly.”

- Kobe Cummings, Swedish Match
 

Most negative review:
Most negative review:
Most negative review:

“It’s not intuitive. I spend a lot of time looking for things that should be clearly evident, especially on the contacts page. I still don’t understand tags after all this time.”

- Susan St. Laurent, Strongpoint Marketing

“Some of the interface can be cluttered with too much information. I find myself having to scroll through low level material before I get what I need.”

- Micah Pappas, Western Governor's University


Support

Support

Overall support rating:

Overall rating:
 (402)
 (1572)
 (402)
 (1572)

Most positive review:
Most positive review:
Most positive review:

“The support is amazing! I have never had an unanswered question so far in eight months, [or] waited more than two minutes for someone to help me out.”

- Dev Maritz, Purify Health

“I’ve interacted with support several times already, and they've been very responsive via chat and following up by phone.”

- Katie Riklin, Invitae

Most negative review:
Most negative review:
Most negative review:

“It is hit and miss. Some of the support people know their stuff, and some seem to be reading from an instruction manual that I’ve already gone through.”

- John Hopkins, TenX Marketing

“Customer support is slow to respond and most of the time does not have an answer.”

- Mary Chau-Nguyen, Western Governor’s University

Phone support:
Phone support:
Phone support:
Toll-free phone support available in the U.S., U.K. and Australia during certain hours. The support fee is included in all four price plans.
24/7 toll-free, worldwide phone support can be purchased.
 

Online case submission:
Online case submission:
Online case submission:
Online case submission with an average one-day turnaround is included in the subscription fee.
Online case submission with two-day response time is included in the subscription fee. Faster response time (within 1 hour) and online support for developers can be purchased.
 

Online support options:
Online support options:
Online support options:
A help website, knowledge base and access to an online community is included in the subscription fee.
A help website, knowledge base and community is included in the subscription fee. Content for improving user adoption/productivity and access to a dedicated success representative can be purchased.

Training:
Training:
Training:
“Getting Started” online catalogue included in the subscription fee. Developer support offered through InfusionSoft’s Developer Center at no additional cost. Professional implementation and training services provided with required, one-time fee.
A “Getting Started” online catalogue is included in the subscription fee. Additional training catalogues, customizable training templates and role-based training modules can be purchased.