253,280 companies have chosen the right software using our
extensive research on over 1,445 systems. How does it work?

Compare IT Asset Management Software

This page is managed by
Jay Ivey, Market Research Associate
Last updated: December 9, 2014

Top 10 Most Reviewed IT Asset Management Software Systems

 
Mhelpdesk Mhelpdesk is an all-in-one app that helps IT asset managers by tracking all of their technologies and work orders in one place. The software offers a complete look into scheduling, billing and can integrate with QuickBooks.
        105 Reviews
Help Desk and Asset Management by Samanage Samanage is a web-based help desk solution that is available for an affordable monthly subscription. Recommended for any organization, IT/software companies included, that wants an advanced, flexible solution.
        29 Reviews
 Price
 Demo

15

Recommendations
in the last 30 days
Desk.com Desk.com is a great, scalable fit for companies of any size. It integrates closely with Salesforce and provides the flexibility needed to handle a range of service department tasks, including IT asset management.
        21 Reviews
 Price
 Demo

2

Recommendations
in the last 30 days
Zendesk Cloud-based Zendesk supports multi-channel communication through chat, self service, email and more. The program offers IT asset managers features for automated ticketing, help desk integration and more.
        19 Reviews
 Price
 Demo

43

Recommendations
in the last 30 days
Microsoft Dynamics CRM Microsoft Dynamics CRM is an extremely flexible solution that provides tools for managing schedules, workflow and case management. IT Asset Managers can also maintain oversight into team activities with advanced analytics.
         10 Reviews
 Price
 Demo

20

Recommendations
in the last 30 days
 

Need help narrowing the options?

Save time & costly mistakes. Our experts will recommend the best software for your needs. Call for a free consultation: (888) 234-5132

Spiceworks Spiceworks offers free help desk and IT management tools for small to very large companies. The solution automates workflow, manages contacts and helps track hard and soft IT assets.
        9 Reviews
NetSuite CRM+ This comprehensive, Web-based CRM system accommodates small- to medium-sized businesses with tools for relationship management and workflow automation. The case escalation feature also streamlines customer routing.
        8 Reviews
 Price
 Demo

89

Recommendations
in the last 30 days
PhaseWare Tracker Available on premise or hosted, PhaseWare offers a range of asset management features for small- to medium-sized businesses. This software is flexible, intuitive and supports multiple contact channels.
        5 Reviews
 Price
 Demo

1

Recommendations
in the last 30 days
Mothernode CRM Mothernode CRM is a web-based solution that offers flexible IT asset and data management to improve the sales cycle. The system provides all the functions and features of traditional CRM, delivering a feature-rich, agile system.
        4 Reviews
 Price
 Demo

13

Recommendations
in the last 30 days
CXM CXM is a customizable cloud-based CRM solution designed for small businesses involved in IT asset management. It's built specifically for service-based businesses in search of security features and extensive configuration options.
        4 Reviews
 Price
 Demo

36

Recommendations
in the last 30 days
 
 


Find the right software systems based on your needs in 3 easy steps:

We need a few details about your organization to start narrowing down the list:

Filter Results Continue

1  2  3
Call us for a free FastStart Consultation

(888) 234-5132

Save weeks of up-front research and avoid costly mistakes with our free FastStart Consultation.

 
Free Download:
Best Practices for Measuring Help Desk Performance
Download Now
Free Download:
Five Trends that Impact the IT Help Desk
Download Now

Feedback from buyers we've advised
 
"My CIO asked me to research CRM companies - Software Advice was an easy and efficient way to evaluate a spectrum of different software vendors in one phone call." Sara Sommers
Baptist Health System
"If you really want to cut through all the hype about what software is the best fit for your business look to Software Advice. They are free to use, and got us thinking beyond just replacing old software. They were quite good helping us think about what we could accomplish with the right software." Jim Miller
College Place Heating and Air Conditioning
"This is a great service that gives you high level info (pricing, company overview/background, notable feature/functionality) on your short list vendors and also puts you in touch directly with those vendors. " Amy Cornelius
Aspect Software

Buyer's Guide

IT asset management software reduces the cost and complexity of managing IT tasks by providing a single repository for all information relating to hard and soft technologies, plus other inventory that falls under the purview of the IT department. There are hundreds of such products out there, from basic free programs to advanced solutions that fully integrate with help desk software and other essential functions. To help you navigate this market, we’ve created this buyer’s guide. Use this and the IT asset management software reviews tab to make your selection. 

Here’s what we’ll cover:

What Is IT Asset Management Software?

This describes a special breed of inventory monitoring software designed specifically to address the unique needs of an IT manager. This means tracking anywhere from one to millions of individual pieces of hard and/or soft technology assets and integrating with servers, networks and service desk as necessary to help troubleshoot problems quickly and efficiently.

Most systems are designed for inventory oversight, including tracking a company’s entire technology services and networking inventory. More advanced systems will automate that and other processes, allow for tighter asset control and management of information needed for service desk resolution and reporting, as well as integrating with other company IT needs (e.g., client management).

Depending on the product and your needs, an asset management solution could perform some or all of the following tasks:

  • Networking. Monitor and control Internet traffic and VoIP, manage printers, protect against malware etc.
  • Servers. Maintain control over server space and usage, hardware viability, VPN, server systems etc. Monitor uptime and protects against malware.
  • Software. Track and manage technology licenses, purchases, installations etc.
  • Hardware. Monitor computer usage, speed, failures and replacement needs.
  • Inventory control. Maintain a list of physical assets, such as networking cables, keyboards, phone headsets, projectors etc., to reduce equipment loss and breakage and maximize effectiveness of replacement cycles.
  • Support ticketing. Open and close requests for IT support, tracking resolution speed, common problems, solutions to unusual problems etc.

What Type of Buyer Are You?

Internal buyer. Companies that manage their own IT departments may need a system to manage their networking, VoIP and server usage to protect against malware and to ensure maximum uptime. For these businesses, there are several free or low-cost options available. Spiceworks is among several vendors that offer free IT asset management tools for smaller users.

Customer-focused buyer. Companies that provide outsourced IT services need their system to be able to assign assets to customers and integrate with billing and accounting. It also needs to integrate with clients’ systems, which can be a challenge, so be sure to consider how the software will impact your customers as you peruse your options. SAManage for Zendesk and Netsuite Online are good options to consider. 

Enterprise suite buyer. The prime example of this buyer might be a telecommunications company, or any other business that loans, leases or otherwise manages hardware for a very large number of customers. These companies typically support customers from a service desk, meaning that the system needs to integrate with a help desk and/or sales force system to maximize the efficiency of customer service resolutions. FrontRange and Power2Assets for Sage SalesLogix are two enterprise IT products to consider. 

Market Trends to Understand

There are several market trends you should understand as you conduct your software comparison. They include:

Free software. With Software-as-a-Service reaching critical mass as a business strategy, the innovation phase has kicked in and companies are looking for new ways to enter specialty markets. In that environment, many vendors are beginning to offer free IT asset solutions. As could be expected, these are usually supported by ads and/or “pro” upgrades, but that doesn’t mean they are less effective solutions—they still offer high quality and performance, and for many smaller companies these free offerings present a very viable solution that should not be dismissed just because it sounds too good to be true.

Asset to help desk integration. According to a Gartner research study, IT analysts spend an average of 17 minutes per support call, and 42 percent of that time is spent establishing the location and configuration of the target product. For this reason, IT software vendors like SysAid and Web+Center are now offering a solution that combines asset tracking with service desk—in other words, providing a single system that maintains all of the relevant information on customer assets, which is immediately provided to the analyst on every service call. This shaves several minutes off every call, saving money and improving customer satisfaction.



How it Works

Software Advice Advisors

Software Advice matches software buyers with vendors that can meet their needs.

We're able to offer this service to buyers for free, because software vendors pay us on a "pay-per-lead" basis. Buyers get great advice. Sellers get great referrals.

Get expert advice from one of our software advisors: (888) 234-5132
×