KMS Lighthouse is a Web-based sales and contact center knowledge management solution designed for small and midsize businesses. It helps customer representatives handle customer calls by providing access to relevant information.
KMS Lighthouse offers a knowledge database that can be accessed by representatives while they are handling customer queries. It uses natural language search technologies to help reps search queries and find answers in the language of their choice.
KMS Lighthouse provides the ability to integrate with a third-party customer relationship management (CRM) system. It also features Lighthouse Touch, which helps users access data from mobile devices, as well as "Ask! Don't Search," which allows customers to perform searches and find the answer to their queries on the website instead of having to call.
This solutiona also offers reports and dashboards to analyze customer trends so organizations can make informed decisions regarding customer handling procedures.