# Best Knowledge Management Software - 2026 Reviews & Pricing > Find the best Knowledge Management Software for your organization. Compare top Knowledge Management Software systems with customer reviews, pricing, and free demos. Source: https://www.softwareadvice.com/crm/knowledge-management-comparison --- [Home](https://www.softwareadvice.com/) / Knowledge Management Software Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. # Best Knowledge Management Software of 2026 Updated July 9, 2026 On this page 1. FrontRunners 2. Popular Comparisons 3. Buyers Guide 4. Related Software Filter products 381 results ### Compare Products Showing 1 - 25 of 381 products #### Company Size - Self-Employed - 2-10 - 11-50 - 51-200 - 201-500 - 501-1000 - 1000+ #### Pricing Options - $$$$$ - $$$$$ - $$$$$ - $$$$$ - $$$$$ ### Compare Products Sort by **Recommendations**: Sorts listings by the number of recommendations our advisors have made over the past 30 days. Our advisors assess buyers’ needs for free and only recommend products that meet buyers’ needs. Vendors pay Software Advice for these referrals. **Reviews**: Sorts listings by the number of user reviews we have published, greatest to least. **Average Rating**: Sorts listings by overall star rating based on user reviews, highest to lowest. **Alphabetically (A-Z)**: Sorts listings by product name from A to Z. [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) Freshservice is a cloud-based IT Help Desk and service management solution that enables organizations to simplify their IT opera...[Read more about Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) **4.5** ([753 reviews](https://www.softwareadvice.com/help-desk/freshservice-profile/reviews/)) **19** recommendations Free trial Free version Integrations Integrations Jira Harvest +51 more +50 more +49 more Freshservice's Best Rated Features 5.0Investigation Management See All Freshservice's Worst Rated Features Multi-Channel Management See All [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, knowledge b...[Read more about Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** ([4083 reviews](https://www.softwareadvice.com/product/26892-Zendesk/reviews/)) **14** recommendations Free trial Free version Integrations Integrations Aha! Ameyo +205 more +204 more +203 more Zendesk Suite's Best Rated Features 5.0Configuration Management See All Zendesk Suite's Worst Rated Features Client Portal See All [SysAid](https://www.softwareadvice.com/crm/sysaid-it-crm-profile/) SysAid is an IT service management (ITSM) platform that helps organizations automate workflows and optimize IT service delivery....[Read more about SysAid](https://www.softwareadvice.com/crm/sysaid-it-crm-profile/) **4.5** ([520 reviews](https://www.softwareadvice.com/crm/sysaid-it-crm-profile/reviews/)) **4** recommendations Free trial Free version Integrations Integrations Trello Google Workspace +34 more +33 more +32 more SysAid's Best Rated Features 5.0Multi-Channel Communication See All SysAid's Worst Rated Features Multi-Language See All [Salesforce Service Cloud](https://www.softwareadvice.com/crm/service-cloud-profile/) Salesforce Service Cloud is a customer service platform designed to support organizations in managing interactions across multip...[Read more about Salesforce Service Cloud](https://www.softwareadvice.com/crm/service-cloud-profile/) **4.5** ([825 reviews](https://www.softwareadvice.com/crm/service-cloud-profile/reviews/)) **4** recommendations Free trial Free version Integrations Integrations Salesforce Platform Vonage Contact Center +16 more +15 more +14 more Salesforce Service Cloud's Best Rated Features 5.0File Sharing See All Salesforce Service Cloud's Worst Rated Features Compliance Management See All [HelpCrunch](https://www.softwareadvice.com/crm/helpcrunch-profile/) HelpCrunch is a customer communication platform combining live chat, email marketing automation and a help desk in one solution....[Read more about HelpCrunch](https://www.softwareadvice.com/crm/helpcrunch-profile/) **4.8** ([195 reviews](https://www.softwareadvice.com/crm/helpcrunch-profile/reviews/)) **1** recommendations Free trial Free version Integrations Integrations Google Analytics 360 Pipedrive +5 more +4 more +3 more HelpCrunch's Best Rated Features 5.0Real-Time Monitoring See All HelpCrunch's Worst Rated Features 3.0Canned Responses See All [Supportbench](https://www.softwareadvice.com/help-desk/supportbench-profile/) The AI-Powered Helpdesk for Modern B2B Teams Supportbench is the most complete helpdesk platform built specifically for B2B sup...[Read more about Supportbench](https://www.softwareadvice.com/help-desk/supportbench-profile/) **4.9** ([116 reviews](https://www.softwareadvice.com/help-desk/supportbench-profile/reviews/)) **1** recommendations Free trial Free version Integrations Integrations Jira LiveChat +12 more +11 more +10 more Supportbench's Best Rated Features 5.0Real-Time Chat See All Supportbench's Worst Rated Features Autoresponders See All [Document360](https://www.softwareadvice.com/crm/document360-profile/) Document360 is an AI-powered knowledge base platform built for enterprises that need secure, scalable documentation. It centrali...[Read more about Document360](https://www.softwareadvice.com/crm/document360-profile/) **4.7** ([292 reviews](https://www.softwareadvice.com/crm/document360-profile/reviews/)) **1** recommendations Free trial Free version Integrations Integrations Intercom Olark +25 more +24 more +23 more Document360's Best Rated Features 5.0Customizable Templates See All Document360's Worst Rated Features Data Import/Export See All [Presto](https://www.softwareadvice.com/help-desk/inmagic-presto-profile/) Designed for businesses of all sizes, Inmagic Presto is a cloud-based knowledge management solution that helps access, manage an...[Read more about Presto](https://www.softwareadvice.com/help-desk/inmagic-presto-profile/) **5.0** ([1 reviews](https://www.softwareadvice.com/help-desk/inmagic-presto-profile/#reviews)) **1** recommendations Free trial Free version Presto's Best Rated Features 5.0Knowledge Base Management See All Presto's Worst Rated Features Commenting/Notes See All [eGain AI Knowledge Hub](https://www.softwareadvice.com/crm/egain-knowledgeagent-profile/) Top-rated artificial intelligence knowledge management software - Rated #1 by analysts such as Gartner and infused with AI and ...[Read more about eGain AI Knowledge Hub](https://www.softwareadvice.com/crm/egain-knowledgeagent-profile/) No reviews yet **1** recommendations Free trial Free version Integrations Integrations Five9 ServiceNow +6 more +5 more +4 more [Guru](https://www.softwareadvice.com/help-desk/guru-profile/) Guru is the AI Source of Truth that unifies your company’s data and delivers cited, permission-aware answers, chat, and research...[Read more about Guru](https://www.softwareadvice.com/help-desk/guru-profile/) **4.8** ([639 reviews](https://www.softwareadvice.com/help-desk/guru-profile/reviews/)) Free trial Free version Integrations Integrations Google Drive Freshdesk +39 more +38 more +37 more Guru's Best Rated Features 5.0Activity/News Feed See All Guru's Worst Rated Features Employee Engagement See All [Notion](https://www.softwareadvice.com/project-management/notion-profile/) Notion is a digital workspace that lets small to large businesses streamline and manage notes, tasks, projects, records, calenda...[Read more about Notion](https://www.softwareadvice.com/project-management/notion-profile/) **4.7** ([2772 reviews](https://www.softwareadvice.com/project-management/notion-profile/reviews/)) Free trial Free version Integrations Integrations Google Drive Evernote Teams +78 more +77 more +76 more Notion's Best Rated Features 5.0Monitoring See All Notion's Worst Rated Features 3.0Handwriting Recognition See All [livepro](https://www.softwareadvice.com/collaboration/livepro-profile/) livepro is a purpose-built cloud knowledge management platform for staff, customers, and partners. livepro offers the ability to...[Read more about livepro](https://www.softwareadvice.com/collaboration/livepro-profile/) **4.8** ([182 reviews](https://www.softwareadvice.com/collaboration/livepro-profile/reviews/)) Free trial Free version Integrations Integrations Slack NiCE CXone +7 more +6 more +5 more livepro's Best Rated Features 5.0Surveys & Feedback See All livepro's Worst Rated Features Mobile Alerts See All [KnowledgeOwl](https://www.softwareadvice.com/help-desk/knowledgeowl-profile/) Knowledge base software you'll enjoy using! If you're a documentation manager, customer success leader, or IT professional who...[Read more about KnowledgeOwl](https://www.softwareadvice.com/help-desk/knowledgeowl-profile/) **4.8** ([238 reviews](https://www.softwareadvice.com/help-desk/knowledgeowl-profile/reviews/)) Free trial Free version Integrations Integrations Slack Zapier +3 more +2 more +1 more KnowledgeOwl's Best Rated Features 5.0Tagging See All KnowledgeOwl's Worst Rated Features Chatbot See All [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) LiveAgent is a multichannel help desk solution with advanced AI features, live chat, ticketing, and call center capabilities. St...[Read more about LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) **4.7** ([1786 reviews](https://www.softwareadvice.com/crm/liveagent-profile/reviews/)) Free trial Free version Integrations Integrations BigCommerce ProjectManager +105 more +104 more +103 more LiveAgent's Best Rated Features 5.0Corrective and Preventive Actions (CAPA) See All LiveAgent's Worst Rated Features File Transfer See All [Shelf](https://www.softwareadvice.com/product/435224-Shelf/) Shelf is a cloud-based platform that helps modern businesses thrive with on-demand answers to the questions that block customer ...[Read more about Shelf](https://www.softwareadvice.com/product/435224-Shelf/) **4.8** ([106 reviews](https://www.softwareadvice.com/product/435224-Shelf/reviews/)) Free trial Free version Integrations Integrations Slack Dropbox Business +21 more +20 more +19 more Shelf's Best Rated Features 5.0API See All Shelf's Worst Rated Features Alerts/Notifications See All [Gist](https://www.softwareadvice.com/help-desk/gist-profile/) Gist is a cloud-based help desk platform that helps small to large enterprises manage customer queries and streamline communicat...[Read more about Gist](https://www.softwareadvice.com/help-desk/gist-profile/) **4.7** ([149 reviews](https://www.softwareadvice.com/help-desk/gist-profile/reviews/)) Free trial Free version Gist's Best Rated Features 4.67Automated Routing See All Gist's Worst Rated Features Multi-Channel Communication See All [Re:amaze](https://www.softwareadvice.com/service-desk/reamaze-profile/) Reamaze is a cloud-based help desk and customer messaging solution that helps businesses support, engage and convert customers u...[Read more about Re:amaze](https://www.softwareadvice.com/service-desk/reamaze-profile/) **4.8** ([53 reviews](https://www.softwareadvice.com/service-desk/reamaze-profile/reviews/)) Free trial Free version Integrations Integrations Shopify WooCommerce +15 more +14 more +13 more Re:amaze's Best Rated Features 5.0Automated Routing See All Re:amaze's Worst Rated Features Email Management See All [Malcolm!](https://www.softwareadvice.com/help-desk/malcolm-profile/) Malcom! is a customer self service platform that helps businesses of all sizes in any sector provide a self service solution to ...[Read more about Malcolm!](https://www.softwareadvice.com/help-desk/malcolm-profile/) **4.9** ([36 reviews](https://www.softwareadvice.com/help-desk/malcolm-profile/reviews/)) Free trial Free version Integrations Integrations Dropbox Business HubSpot CRM +14 more +13 more +12 more Malcolm!'s Best Rated Features 5.0Data Import/Export See All Malcolm!'s Worst Rated Features Commenting/Notes See All [BOSSDesk](https://www.softwareadvice.com/help-desk/boss-support-central-profile/) BOSSDesk ITSM Help Desk Ticketing System on the Cloud and On Premise Turning ticket management into an exceptional customer exp...[Read more about BOSSDesk](https://www.softwareadvice.com/help-desk/boss-support-central-profile/) **4.7** ([140 reviews](https://www.softwareadvice.com/help-desk/boss-support-central-profile/reviews/)) Free trial Free version Integrations Integrations TeamViewer ONE Zapier +2 more +1 more +0 more BOSSDesk's Best Rated Features 5.0Mobile App See All BOSSDesk's Worst Rated Features AI Summarization See All [JustClip](https://www.softwareadvice.com/collaboration/clipicious-profile/) JustClip is a collaboration tool that helps businesses of all sizes in education, sales, accounting, law and other industries co...[Read more about JustClip](https://www.softwareadvice.com/collaboration/clipicious-profile/) **4.9** ([32 reviews](https://www.softwareadvice.com/collaboration/clipicious-profile/reviews/)) Free trial Free version JustClip's Best Rated Features 5.0Document Management See All JustClip's Worst Rated Features 4.0Mobile Access See All [Slab](https://www.softwareadvice.com/collaboration/slab-profile/) Slab is a knowledgebase and collaborations management solution designed to help businesses create a database of documents, polic...[Read more about Slab](https://www.softwareadvice.com/collaboration/slab-profile/) **4.8** ([40 reviews](https://www.softwareadvice.com/collaboration/slab-profile/reviews/)) Free trial Free version Integrations Integrations GitHub Lucidchart +10 more +9 more +8 more Slab's Best Rated Features 5.0Document Storage See All Slab's Worst Rated Features Task Management See All [ProcedureFlow](https://www.softwareadvice.com/help-desk/procedureflow-profile/) ProcedureFlow is a cloud-based knowledge management solution. The solution converts organizations’ processes and information int...[Read more about ProcedureFlow](https://www.softwareadvice.com/help-desk/procedureflow-profile/) **4.9** ([27 reviews](https://www.softwareadvice.com/help-desk/procedureflow-profile/reviews/)) Free trial Free version ProcedureFlow's Best Rated Features 4.0Self Service Portal See All ProcedureFlow's Worst Rated Features Knowledge Base Management See All [Helpjuice](https://www.softwareadvice.com/crm/helpjuice-profile/) Helpjuice is a cloud-based knowledge base management solution suitable for businesses of all sizes and in any industry segment. ...[Read more about Helpjuice](https://www.softwareadvice.com/crm/helpjuice-profile/) **4.7** ([104 reviews](https://www.softwareadvice.com/crm/helpjuice-profile/reviews/)) Free trial Free version Integrations Integrations Microsoft Teams Contact Cloud +14 more +13 more +12 more Helpjuice's Best Rated Features 5.0Decision Support See All Helpjuice's Worst Rated Features 3.0Customizable Fields See All [Bettermode](https://www.softwareadvice.com/product/145606-Bettermode/) Bettermode is an all-in-one customer community platform to engage customers and build meaningful experiences. A community built...[Read more about Bettermode](https://www.softwareadvice.com/product/145606-Bettermode/) **4.7** ([94 reviews](https://www.softwareadvice.com/product/145606-Bettermode/reviews/)) Free trial Free version Integrations Integrations Salesforce Sales Cloud Zapier +20 more +19 more +18 more Bettermode's Best Rated Features 5.0Document Storage See All Bettermode's Worst Rated Features Customer Database See All [TextExpander](https://www.softwareadvice.com/productivity/textexpander-profile/) TextExpander boosts your business productivity by allowing your team to communicate smarter, faster, and more consistently acros...[Read more about TextExpander](https://www.softwareadvice.com/productivity/textexpander-profile/) **4.7** ([64 reviews](https://www.softwareadvice.com/productivity/textexpander-profile/reviews/)) Free trial Free version TextExpander's Best Rated Features 5.0Self Service Portal See All TextExpander's Worst Rated Features 3.67Alerts/Notifications See All 1 [2](https://www.softwareadvice.com/help-desk/knowledge-management-comparison/?page=2)[3](https://www.softwareadvice.com/help-desk/knowledge-management-comparison/?page=3)[4](https://www.softwareadvice.com/help-desk/knowledge-management-comparison/?page=4)[5](https://www.softwareadvice.com/help-desk/knowledge-management-comparison/?page=5) ... [16](https://www.softwareadvice.com/help-desk/knowledge-management-comparison/?page=16) ## Popular Comparisons [ Connecteam vs Slack ](https://www.softwareadvice.com/hr/connecteam-profile/vs/slack/)[ Notion vs monday.com AI Work Platform ](https://www.softwareadvice.com/marketing/monday-com-profile/vs/notion/)[ Confluence vs Microsoft SharePoint ](https://www.softwareadvice.com/project-management/confluence-profile/vs/microsoft-sharepoint/)[ LiveAgent vs Zendesk Suite ](https://www.softwareadvice.com/compare/26892-Zendesk/vs/109980-liveagent/)[ Zoho Desk vs Freshdesk ](https://www.softwareadvice.com/crm/freshdesk-profile/vs/zoho-desk/)[ Freshservice vs JIRA Service Management ](https://www.softwareadvice.com/help-desk/freshservice-profile/vs/jira-service-management/) ## Your Guide to Top Knowledge Management Software, May 2025 Software Advice uses reviews from real software users to highlight the top-rated Knowledge Management products in North America. [Learn how products are chosen](https://www.softwareadvice.com/legal-page/frontrunners-methodology/) #### Explore FrontRunners - [Aha!](https://www.softwareadvice.com/help-desk/aha-profile/) - [Bloomfire](https://www.softwareadvice.com/remote-work/bloomfire-profile/) - [Connecteam](https://www.softwareadvice.com/hr/connecteam-profile/) - [Dashworks](https://www.softwareadvice.com/enterprise-search/dashworks-profile/) - [Document360](https://www.softwareadvice.com/crm/document360-profile/) - [Faveo Helpdesk](https://www.softwareadvice.com/remote-support/faveo-helpdesk-profile/) - [Flowlu](https://www.softwareadvice.com/project-management/flowlu-profile/) - [Freshdesk](https://www.softwareadvice.com/crm/freshdesk-profile/) - [Fusebase](https://www.softwareadvice.com/project-management/nimbus-note-profile/) - [Guru](https://www.softwareadvice.com/help-desk/guru-profile/) - [Help Scout](https://www.softwareadvice.com/crm/help-scout-profile/) - [HubSpot Service Hub](https://www.softwareadvice.com/crm/hubspot-service-hub-profile/) - [IT Glue](https://www.softwareadvice.com/help-desk/it-glue-profile/) - [Jolt](https://www.softwareadvice.com/logbook/jolt-profile/) - [KnowledgeOwl](https://www.softwareadvice.com/help-desk/knowledgeowl-profile/) - [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) - [ManageEngine ServiceDesk Plus](https://www.softwareadvice.com/help-desk/manageengine-servicedesk-plus-profile/) - [Nuclino](https://www.softwareadvice.com/collaboration/nuclino-profile/) - [Salesforce Service Cloud](https://www.softwareadvice.com/crm/service-cloud-profile/) - [Slack](https://www.softwareadvice.com/remote-support/slack-profile/) - [Supportbench](https://www.softwareadvice.com/help-desk/supportbench-profile/) - [SysAid](https://www.softwareadvice.com/crm/sysaid-it-crm-profile/) - [Trainual](https://www.softwareadvice.com/lms/trainual-profile/) - [Yonyx](https://www.softwareadvice.com/crm/yonyx-profile/) - [Zoho Desk](https://www.softwareadvice.com/crm/zoho-desk-profile/) “Usability” includes user ratings for Functionality and Ease of Use. “Customer Satisfaction” includes user ratings for Customer Support, Likelihood to Recommend and Value for Money. Reviews analysis period: The reviews analysis period spans two years and ends the 15th of the month prior to publication. Knowledge management systems allow you to tame the waves of data flooding your business to streamline training, customer support and other vital operations. We've written this buyer's guide to help you narrow down the many options on the market and find one that fits your needs. Here's what we'll cover: [What Is Knowledge Management Software?](#WhatIsKnowledgeManagementSoftware) [Why Do I Need It?](#WhyDoINeedIt) [The Benefits of Organizing Company Data](#TheBenefitsofOrganizingCompanyData) [Common Features of Knowledge Management Software](#CommonFeaturesofKnowledgeManagementSoftware) [Pricing and Purchasing Options](#PricingandPurchasingOptions) ## What Is Knowledge Management Software? Basically, this kind of software transforms the raw data accumulated by a company into useful information. It accomplishes this goal by collecting data in a central knowledge base, contextualizing it and making it easily searchable, so that users can find the information they need on their own. These applications help a company to build and maintain a knowledge base, which is essentially a specialized database that can be searched and browsed by customers. This allows customers to find answers to their own questions before they contact support agents. Modern knowledge bases are generally components of company websites, with either intranet or extranet access. Many software packages allow you to customize the design of your customer self-service portal so that it fits with your brand. Employees can write content to publish in the knowledge base. The articles can then be indexed in popular search engines for easy access. Knowledge bases can also be created for internal use, to assist employees with functions such as document sharing, training and resolving support calls. Employee self-service features can interface with [other kinds of customer relationship management (CRM) software](https://www.softwareadvice.com/crm/) in order to optimize the performance of support agents. ## Why Do I Need It? The day-to-day activities of even a small business can produce a bewildering array of data. If this data remains unorganized, it isn't worth much to the company. By using software to organize this data, companies can vastly reduce the time that employees spend searching for answers to questions about their jobs and dealing with customer inquiries. Enterprises and certain markets—particularly IT, telecommunications and finance—practically demand the use of knowledge bases to survive in the information economy. Small to medium-sized businesses can use them to eliminate cluttered filing cabinets and to help ease the transition to a paperless office. Knowledge bases also have the potential to streamline training processes for companies facing growing pains. And companies that are contending with a high-turnover rate may want to utilize one in order to keep awareness of best practices alive and to ease the responsibilities of trainers. ## Common Feautres of Knowledge Management Software Knowledge management software offers a diverse array of features. The following table lists some of the most important ones to help you focus your search: **Publishing options** Look for formatting options for content such as rich text, hyperlinks and images. Workflow customization options can streamline content generation, as does the ability to publish emails directly to knowledge bases by CC’ing them to a special address. **Decision trees** Many knowledge management systems can help you create "Q&"-style decision trees, which enable customers to troubleshoot their own issues. **Advanced search and browse options** Look for search filters, auto-suggest capability, natural language search and search engine indexing options. Intent-based search, which matches keywords to common reasons why users search the knowledge base (e.g., how to clear a paper jam in a printer), is another powerful feature included in many knowledge bases. **Feedback options** Your knowledge base should have built-in feedback options that allow users both to vote on the relevance and helpfulness of articles and to add comments when necessary. **RSS feeds** Many knowledge bases feature RSS feeds to keep users on top of new and useful articles. **Self-service portals** Self-service portals or help Web pages for customers and employees are a major part of the foundation for knowledge bases. Make sure that your portal can be customized to fit your brand and the design of the rest of your company's website. ## The Benefits of Organizing Company Data Almost all customer service-oriented businesses can benefit from organizing their data for employee and customer access. Benefits include: - **Helping customers help themselves.** Collating information to create self-service portals for customers helps to ease the workload of support agents. This is the function of [specialized complaint management software](https://www.softwareadvice.com/crm/complaint-management-comparison/). - **Centralizing data for support agents.** Support agents can also find data about common issues in a single location, which enables them to reduce the amount of time spent on a given ticket. - **Centralizing data for sales agents.** Similarly, sales agents can find centralized information about tactics for converting leads, in order to reduce their time-per-sale. - **Streamlining training.** New employees can find answers to questions they encounter as they learn the ropes in one convenient place. - **Archiving best practices.** The know-how of experienced employees can be preserved so the company doesn't hemorrhage brain power when they leave. - **Easy document sharing.** Providing employees with centralized, remote access to all vital documents reduces the barrage of internal communications that can snarl the daily workings of a company. - **Keeping management informed.** Managers have access to key data at their fingertips, which empowers them to make more informed decisions. ## Pricing and Purchasing Options There are two basic market trends that you need to understand to make an informed purchase: inclusion of knowledge management applications in integrated CRM suites and the Web-based deployment model. **Integrated suites vs. “best-of-breed” systems.** Knowledge management tools are frequently bundled, along with other applications, as part of an integrated CRM software suite. If you choose an integrated suite, consider whether the other applications in the package meet your needs. If you choose a standalone or “best-of-breed” application instead, you will need to ensure that it integrates with your existing software, such as your [customer service](https://www.softwareadvice.com/crm/customer-service-comparison/), [help desk automation](https://www.softwareadvice.com/help-desk/) and [call center automation](https://www.softwareadvice.com/call-center/) solutions. Here are some frequently requested applications among buyers we recently surveyed who chose an integrated CRM suite: **Integrated-Suite Buyers' Top-Requested Applications** **Web-based vs. on-premise systems.** CRM software can be licensed to users in two different ways: Web-based (meaning, the software is hosted in the cloud and accessed online using an Internet browser) or on-premise (installed on your company’s own servers). The Web-based deployment model, or “Software-as-a-Service (SaaS),” is generally more popular for CRM software, and is priced according to a monthly subscription model. With an on-premise model, on the other hand, you get a perpetual license—meaning you pay the licensing fee once for ongoing use of the software. **Pricing scales up based on functionality.** No matter which package type and deployment model you choose, if you want a richer feature set, you can generally expect to pay more for the software. You may have to pay for an enterprise-level subscription to create and maintain a fully featured knowledge base on a large scale: ### Related Knowledge Management Software - [Help Desk Software](https://www.softwareadvice.com/help-desk/) - [IT Documentation Software](https://www.softwareadvice.com/it-documentation/) - [IT Service Software](https://www.softwareadvice.com/it-service/) - [IT Ticketing Systems Software](https://www.softwareadvice.com/crm/it-ticketing-comparison/) - [ITSM Software](https://www.softwareadvice.com/itsm/) - [Issue Tracking Software](https://www.softwareadvice.com/issue-tracking/) - [Logbook Software](https://www.softwareadvice.com/logbook/) - [Portal Software](https://www.softwareadvice.com/portal/) - [Service Desk Software](https://www.softwareadvice.com/service-desk/)