For small to medium-sized organizations seeking a powerful Customer Relationship Management solution, CampaignerCRM provides intuitive, mobile functionality that can be accessed from anywhere at any time. With CampaignerCRM, businesses have a hosted CRM system that not only centralizes critical customer and sales data but actually helps sell more goods, close more deals, reduce the sales cycle and increase the deal size.
Because it's hosted, CampaignerCRM is simple to set up, manage and customize. With its extremely friendly interface and feature set, companies can rest assured that the sales team will actually utilize the full capabilities - it even offers a unique sales checklist that gives the reps a step-by-step plan to closing a deal.
CampaignerCRM's social CRM capabilities seamlessly integrate a customer's latest information and updates on all the major sites - LinkedIn, Twitter and Facebook - right into their contact profile, offering sales reps valuable insight into their current attitude and how that might affect the sales process.
CampaignerCRM also offers integrated email marketing, which was designed to include leading-edge marketing features that make it simple to create dynamic, attractive email campaigns that deliver results. Because it's fully integrated, users don't have to worry about configuring add-ons or third-party apps.
All of this functionality is backed by robust, user-friendly reporting tools that offer clear visibility into the business. Users can schedule reports on a daily, weekly or monthly basis that are emailed automatically, providing real-time, actionable data on the sales process, the current pipeline and any marketing efforts.
CampaignerCRM is best suited to SMBs and can flex to suit a number of industries: banking, hospitality, real estate, the nonprofit sector and more.
Amanda from Unirise USA, LLC
Portfolio size: 2 to 5 users
It is fairly easy to figure out how to use. It's pretty user-friendly.
It meets out needs for the most part. It is pretty much everything we have needed.
It is a well-made, robust software program. I would recommend it.
We haven't had to use it much, which is a good sign.
The email marketing campaign features and the Mylists feature are what we like best.
The lack of quoting capability. They could have built this in to offer a more rounded software.
Seriously consider if you need quoting capabilities. If not, then this is the way to go.
Shawn from Safety Speed Mfg. Co., Inc.
Portfolio size: 6 to 10 users
If it was easy, anyone could do it; you need to want it with this, and I don't think that you would find anything as functional without it stretching your creative thinking on tackling the issues we had on using this for our needs.
We get almost of all of the things we need from the system.
It's been a good, quality product for our applications. All of the key pieces are there.
Support is imperfect, but in the end, they've resolved all of our mission critical issues.
The product is very powerful, and you can create all of the custom fields you want. The MyList filtering and reporting functions are very robust. I have several daily reports that are scheduled to come to me via email automatically, which keeps me from having to seek out the information.
The system does have some buggy things from time to time, but customer service has been taking care of the issues within a day or less. Email syncing between the CRM and Outlook can be a little sketchy, but you can copy and paste or just send the emails from CRM and then no problem.
Make sure that you take the time to make yours a good implementation. Setting things up on a good base was key to user adoption. I did 3x per week meetings with the users for the first month, tweaked the system to fit their use, and created tools that they use daily to get through their activities in an efficient manner.
Daniel from Aeroprobe Corporation
Portfolio size: 2 to 5 users
The interface feels antiquated and complicated, with little to no integration with industry standard products. The Outlook add-on is out of date and frequently buggy.
This product meets only basic customer relations management requirements. It is not extensible without expense to the customer.
We switched to another system due to the many limitations of this software.
Again, we had major issues with Landslide/Campaigner crm customer support.
It's been difficult for us to get in touch with customer service or accounting. We have had times when we were unable to reach the accounting department for days at a time. When calling to reach someone to speak to, we were routed to voice mail, and didn't receive a call back, only an email.
Be aware of the contract terms which lock the customer into this product. If you need customer service, be prepared to wait several days.
Ben from Mordex
Specialty: Software / IT
Portfolio size: 2 to 5 users
It feels cumbersome with too many bells and whistles. There is not an easy startup for smaller companies. The training was inadequate.
No. This was too cumbersome of program for our needs, and there was little to no training and no support whatsoever.
I would say the quality of the program is average at best. It was too cumbersome to work with for our needs, and we felt there was no support at all from support or sales.
See above. No one answered our calls or returned our voicemails or emails. There was no easy way to manage our billing (i.e. change your credit card or cancel your account). We had to call, but then we were transferred to various departments. There is no one department to be transferred to in order to cancel an account. They just kept billing our credit card month after month.
Robust program with a lot of features. Unfortunately, there are more bells and whistles than needed which overwhelmed my experience.
I was not pleased with the customer service. There is no way to cancel your account and stop having your credit card charged once set up; there is no online mechanism to even change credit cards or cancel without calling the company. Then, we had to leave what felt like an unending array of voicemails with no one picking up or even returning our calls. There did not seem to be one department in charge to speak with. We were moved from one department to another once we could finally get someone on the phone at all. I sent multiple emails to their "support" email address requesting to be cancelled. When I received no response from the company, I called their parent company J2Worldwide and got to the voicemail of the President. After leaving a frustrated message of my desire to cancel and problems doing so, I received no return call from him or a company representative.
Contact the company several times and speak to different departments before giving over your credit card for billing. If they are not responsive up front, then they won't be after you sign up. Don't just rely on the sales person's smooth talking and "fluff."