For small to medium-sized organizations seeking a powerful Customer Relationship Management solution, CampaignerCRM (formerly Landslide CRM) provides intuitive, mobile functionality that can be accessed from anywhere at any time. With CampaignerCRM, businesses have a hosted CRM system that not only centralizes critical customer and sales data but actually helps sell more goods, close more deals, reduce the sales cycle and increase the deal size.
Because it's hosted, CampaignerCRM is simple to set up, manage and customize. With its extremely friendly interface and feature set, companies can rest assured that the sales team will actually utilize the full capabilities - it even offers a unique sales checklist that gives the reps a step-by-step plan to closing a deal.
Campaigner's social CRM capabilities seamlessly integrate a customer's latest information and updates on all the major sites - LinkedIn, Twitter and Facebook - right into their contact profile, offering sales reps valuable insight into their current attitude and how that might affect the sales process.
CampaignerCRM also offers integrated email marketing, which was designed to include leading-edge marketing features that make it simple to create dynamic, attractive email campaigns that deliver results. Because it's fully integrated, users don't have to worry about configuring add-ons or third-party apps.
All of this functionality is backed by robust, user-friendly reporting tools that offer clear visibility into the business. Users can schedule reports on a daily, weekly or monthly basis that are emailed automatically, providing real-time, actionable data on the sales process, the current pipeline and any marketing efforts.
CampaignerCRM is best suited to SMBs and can flex to suit a number of industries: banking, hospitality, real estate, the nonprofit sector and more.
The interface feels antiquated and complicated, with little to no integration with industry standard products. The Outlook add-on is out of date and frequently buggy.
This product meets only basic customer relations management requirements. It is not extensible without expense to the customer.
We switched to another system due to the many limitations of this software.
Again, we had major issues with Landslide/Campaigner crm customer support.
It's been difficult for us to get in touch with customer service or accounting. We have had times when we were unable to reach the accounting department for days at a time. When calling to reach someone to speak to, we were routed to voice mail, and didn't receive a call back, only an email.
Be aware of the contract terms which lock the customer into this product. If you need customer service, be prepared to wait several days.
It feels cumbersome with too many bells and whistles. There is not an easy startup for smaller companies. The training was inadequate.
No. This was too cumbersome of program for our needs, and there was little to no training and no support whatsoever.
I would say the quality of the program is average at best. It was too cumbersome to work with for our needs, and we felt there was no support at all from support or sales.
See above. No one answered our calls or returned our voicemails or emails. There was no easy way to manage our billing (i.e. change your credit card or cancel your account). We had to call, but then we were transferred to various departments. There is no one department to be transferred to in order to cancel an account. They just kept billing our credit card month after month.
Robust program with a lot of features. Unfortunately, there are more bells and whistles than needed which overwhelmed my experience.
I was not pleased with the customer service. There is no way to cancel your account and stop having your credit card charged once set up; there is no online mechanism to even change credit cards or cancel without calling the company. Then, we had to leave what felt like an unending array of voicemails with no one picking up or even returning our calls. There did not seem to be one department in charge to speak with. We were moved from one department to another once we could finally get someone on the phone at all. I sent multiple emails to their "support" email address requesting to be cancelled. When I received no response from the company, I called their parent company J2Worldwide and got to the voicemail of the President. After leaving a frustrated message of my desire to cancel and problems doing so, I received no return call from him or a company representative.
Contact the company several times and speak to different departments before giving over your credit card for billing. If they are not responsive up front, then they won't be after you sign up. Don't just rely on the sales person's smooth talking and "fluff."