Live Chat Software from Live2support offers an easy way to add live chat functionality to a company's website. When implemented correctly, live chat can become an effective tool for building customer loyalty, improving customer support, raising customer satisfaction and increasing many other measures of success.
The software includes a range of features and options. It allows for rules-based chat distribution and endless customization of the look and feel of chat windows.
Live Chat Software from Live2support is a cloud-deployed platform and, after a simple set-up process, no additional software downloads or installation procedures are needed to begin using live chat.
Companies with more sophisticated requirements can take advantage of Live2Support’s personalized deployment services, including a dedicated success manager and 24/7 online support.
Songbedna from Value360 communications
It is very easy to use and install on a website, didn't take me long at all. It has helped me communicate effectively.
Monica from Quodos Digital
Employees number: 51-200 employees
I am using this tool since 2 years at my organization and I am quite satisfied with it. I don't think I have anything as of now that I can share in con section. It works well for me!
As an experienced live chat agent, I can very well tell you that some of the tools I had previously worked with were more complicated than the plot of the movie ¿Inception¿. But ProProfs Chat is all about business! Simple, easy to use and no complications!
Mike from Plan Man Media
Well, when enterprise companies are using this software and have no complaints, why would a blogger have any complaints! ;)
I am a blogger and I needed a medium to connect with my readers on WordPress website. When I got ProProfs Chat, I thought it's just a live chat software but then I realized I could monitor my visitors, engage them in conversations and send them chat invites - IMPRESSED!
Nicole from Krazy Kreations
ProProfs has made helping my online customers so much easier than ever before. I have noticed that with this product, my sales have gone up twenty percent over the past month. (Versus the previous two months)
ProProfs lets me see what any visitor is looking at in real time and allows me to live chat with them if they are in need of assistance. It has allowed my company to perform Customer Service to its fullest potential which makes my vistors and returning customers happier. Before I purchased this amazing little chat system, I couldn't pair my customers up with the products they need - and now I can!!
Mark from ODA
Easy to use, swift to implement and simple interface. Really helpful support team and full value for money product.
If simple is a wrong thing. I would have loved if they could offer something out of the box which is not provided by any other company proving live chat tool.
Mukesh from Media Mosaic ITES Services
I needed a live chat which would connect with my CRM, helpdesk, email marketing tool and so on. ProProfs Chat offers numerous integration with all these tools!
Vineet from Mavis
The pre chat form along with its customization options allowed me to get abundance of leads on my website, which was not possible before I got ProProfs Chat. The customization options to change the text fields and position the form are unbelievable.
I dont like the color blue! But then later I found out that I can change the color of my chat window as well!
Jackab from Customer Support
I started using Live2Support for my small e-commerce website around 4 months back and I am happy that I made this decision. With its easy interface, my customers are able to give feedback directly which has helped us as an organization in developing and changing certain features about our website. Previously we had the option of emailing which was time taking and customers wouldn't do it. But now, we are getting tons of feedback everyday which is more than a website can ask for. The Integration feature has also helped in monitoring the growth of the business. It is amazing!
It is one of the most cost effective solution available in market for interacting with website visitor. Besides as a mean of sales and support for the website visitor it is also a mean to create your brand value for organization
We can manage multiple website using single live chat account.
The responses are faster and quicker due to canned responses.
Logo can be placed on chat window creating higher brand value.
Co-browsing is also possible while chat on visitor end.
Function of call back is really helpful to create a alternative option of interaction
comprehensive functionality need a lot of time to evaluate.
online help documents need revamp may be to technical as far as I think may be its too technical for me only
It is no doubt one of the best solution available in live chat services. We can say that it is value for money as the feature that this service provides are available at a higher cost from other service providers.
It provides the full opportunity for branding in visitor chat window besides that it also have comprehensive visitor information tracking which helps us a lot to create a targeted response to the website visitor.
The online helps need rationalization. It is not that it does not have the contents but there organization need little rationalization however I think it has nothing to do with the service itself
With its easy to use interfaces, availability of native applications for smartphones and several other value added features it surely was ours go-to solution when we were in immediate need of enhancing our website performance by extracting more number of sales/sales leads through it along with serving all our online customers with optimum support.
It’s designed to be simple and smart and integrates optimally with our Salesforce CRM for automated migration of all conversation we have on website to our CRM. It allowed us “powered by” logo removed, making sure our customers get a seamless customized experience from start to finish.
Perhaps by extending a free trial that runs for a month so that people who are slow to adopt also tests it fully before putting in an assessment.
It’s embarrassing to say that it took us over six months to get started with Live2Support. No idea why? It is great converter and lead generator. It has anything and everything needed to run successful live and automated chats. It has reduced response time and tremendously improved online customer service. I have not imagined how easy are the step-by-step tutorials to configure and customize each and everything on this live chat service. It has awesome support service. They have integrated my chat with 3D cart, website and sales force. I created two branded custom chat images one for offline and one for online they help me get that up and running and positioned where I wanted it. I have quarterly renewed the services priced at $110 and will continue with it till I have business.
The affordable and reliable chat service of Live2Support's has helped our organization to reduce response time in delivering online customer service. Its associated analytical services have helped us to analyze sales trigger points and redefined our customer satisfaction parameters. It has become unique tool in organization’s daily operations to identify key metrics for gauging its effectiveness. Its control panel has enhanced our ability to measure and analyze live chat channel and individual chat agent performance. This unique capability has helped us to achieve high customer satisfaction through quick issue resolution in highly focused interactions.
The extended functionality provided need extensive time frame to explore
With an experience of two years I have come to the conclusion that live2support is trustworthy live chat software. With a huge variety of features and benefits which seems to have come true, this software helped me to win customer’s believe who came to my site as a visitor by solving there queries instantly.
Easy to integrate and use, no need of lots of technical information to install it on site.
I have started using this software more than 3 years ago and still using it. It says all the story because if there were problems then I have to look for another option but it is easy to use and affordable too.
I would rate it 4 but for their support team +1 more.
I tried some other live chat software but finally I installed Live2Support. Its so simple to set-up and use. Features are awesome.
* Simple to set-up and use
* Low price
* File transfer in seconds
* 24/7 customer support
* Different chat windows/buttons
* Hits Log
* Analytics feature
.... and many more.
Nothing to say
I have tried some other live chat service but nothing comes equivalent to Live2Support.Though Others are also good, Live2Support has its name because of vigorous software, low price and consistently outstanding performance.
* Low price.
* Instant customer support.
* Features as well.
* Chat window customization.
I have been using Live2Support since 2010 because of It's features and low price. I also thankful to support team of Live2Support who provides support without delay.