Live2Support Software


 

Live Chat Software from Live2support offers an easy way to add live chat functionality to a company's website. When implemented correctly, live chat can become an effective tool for building customer loyalty, improving customer support, raising customer satisfaction and increasing many other measures of success.

The software includes a range of features and options. It allows for rules-based chat distribution and endless customization of the look and feel of chat windows.

Live Chat Software from Live2support is a cloud-deployed platform and, after a simple set-up process, no additional software downloads or installation procedures are needed to begin using live chat.

Companies with more sophisticated requirements can take advantage of Live2Support’s personalized deployment services, including a dedicated success manager and 24/7 online support.

 

Live2Support - Dashboard
 
  • Live2Support - Dashboard
    Dashboard
  • Live2Support - Chat screen
    Chat screen
  • Live2Support - Chat pop-up
    Chat pop-up
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

17 Reviews of Live2Support

Showing 1-17 of 17

 

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Songbedna from Value360 communications

June 2017

June 2017

Easy to use. Very effective

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It is very easy to use and install on a website, didn't take me long at all. It has helped me communicate effectively.

Source: Capterra
 

Monica from Quodos Digital
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2017

June 2017

Best live chat tool I've worked on!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Quality
Value for Money
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Support

Awesome features.
I am using this tool since 2 years at my organization and I am quite satisfied with it. I don't think I have anything as of now that I can share in con section. It works well for me!

Pros

As an experienced live chat agent, I can very well tell you that some of the tools I had previously worked with were more complicated than the plot of the movie ¿Inception¿. But ProProfs Chat is all about business! Simple, easy to use and no complications!

Source: Capterra
 

Mike from Plan Man Media

June 2017

June 2017

I can monitor people on my site!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Quality
Value for Money
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Support

Well, when enterprise companies are using this software and have no complaints, why would a blogger have any complaints! ;)

Pros

I am a blogger and I needed a medium to connect with my readers on WordPress website. When I got ProProfs Chat, I thought it's just a live chat software but then I realized I could monitor my visitors, engage them in conversations and send them chat invites - IMPRESSED!

Source: Capterra
 

Nicole from Krazy Kreations

June 2017

June 2017

Excellent service for an even greater product!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
Value for Money
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Pros

ProProfs has made helping my online customers so much easier than ever before. I have noticed that with this product, my sales have gone up twenty percent over the past month. (Versus the previous two months)

ProProfs lets me see what any visitor is looking at in real time and allows me to live chat with them if they are in need of assistance. It has allowed my company to perform Customer Service to its fullest potential which makes my vistors and returning customers happier. Before I purchased this amazing little chat system, I couldn't pair my customers up with the products they need - and now I can!!

Source: Capterra
 

Mark from ODA

June 2017

June 2017

Simple and user friendly.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Pros

Easy to use, swift to implement and simple interface. Really helpful support team and full value for money product.

Cons

If simple is a wrong thing. I would have loved if they could offer something out of the box which is not provided by any other company proving live chat tool.

Source: Capterra
 

Mukesh from Media Mosaic ITES Services

May 2017

May 2017

Best tool connect with other customer support tools

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Functionality
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Quality
Value for Money
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Pros

I needed a live chat which would connect with my CRM, helpdesk, email marketing tool and so on. ProProfs Chat offers numerous integration with all these tools!

Source: Capterra
 

Vineet from Mavis

May 2017

May 2017

Best tool for capturing lead

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
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Pros

The pre chat form along with its customization options allowed me to get abundance of leads on my website, which was not possible before I got ProProfs Chat. The customization options to change the text fields and position the form are unbelievable.

Cons

I dont like the color blue! But then later I found out that I can change the color of my chat window as well!

Source: Capterra
 

Jackab from Customer Support

January 2016

January 2016

A great tool E-commerce

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I started using Live2Support for my small e-commerce website around 4 months back and I am happy that I made this decision. With its easy interface, my customers are able to give feedback directly which has helped us as an organization in developing and changing certain features about our website. Previously we had the option of emailing which was time taking and customers wouldn't do it. But now, we are getting tons of feedback everyday which is more than a website can ask for. The Integration feature has also helped in monitoring the growth of the business. It is amazing!

Source: Capterra
 

kenley

October 2015

October 2015

Affordable and highly valued Service

Ease-of-use

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support

It is one of the most cost effective solution available in market for interacting with website visitor. Besides as a mean of sales and support for the website visitor it is also a mean to create your brand value for organization

Pros

We can manage multiple website using single live chat account.
The responses are faster and quicker due to canned responses.
Logo can be placed on chat window creating higher brand value.
Co-browsing is also possible while chat on visitor end.
Function of call back is really helpful to create a alternative option of interaction

Cons

comprehensive functionality need a lot of time to evaluate.
online help documents need revamp may be to technical as far as I think may be its too technical for me only

Source: GetApp
 

zara

July 2015

July 2015

Cost Effective Value Loaded solution

Ease-of-use

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support

It is no doubt one of the best solution available in live chat services. We can say that it is value for money as the feature that this service provides are available at a higher cost from other service providers.

Pros

It provides the full opportunity for branding in visitor chat window besides that it also have comprehensive visitor information tracking which helps us a lot to create a targeted response to the website visitor.

Cons

The online helps need rationalization. It is not that it does not have the contents but there organization need little rationalization however I think it has nothing to do with the service itself

Source: GetApp
 

Joya

June 2015

June 2015

Simple and customizable

Ease-of-use

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support

With its easy to use interfaces, availability of native applications for smartphones and several other value added features it surely was ours go-to solution when we were in immediate need of enhancing our website performance by extracting more number of sales/sales leads through it along with serving all our online customers with optimum support.

Pros

It’s designed to be simple and smart and integrates optimally with our Salesforce CRM for automated migration of all conversation we have on website to our CRM. It allowed us “powered by” logo removed, making sure our customers get a seamless customized experience from start to finish.

Cons

Perhaps by extending a free trial that runs for a month so that people who are slow to adopt also tests it fully before putting in an assessment.

Source: GetApp
 

Preethi

May 2015

May 2015

Affordable and highly valued Service

Product Quality

Product Quality
Quality

It’s embarrassing to say that it took us over six months to get started with Live2Support. No idea why? It is great converter and lead generator. It has anything and everything needed to run successful live and automated chats. It has reduced response time and tremendously improved online customer service. I have not imagined how easy are the step-by-step tutorials to configure and customize each and everything on this live chat service. It has awesome support service. They have integrated my chat with 3D cart, website and sales force. I created two branded custom chat images one for offline and one for online they help me get that up and running and positioned where I wanted it. I have quarterly renewed the services priced at $110 and will continue with it till I have business.

Pros

The affordable and reliable chat service of Live2Support's has helped our organization to reduce response time in delivering online customer service. Its associated analytical services have helped us to analyze sales trigger points and redefined our customer satisfaction parameters. It has become unique tool in organization’s daily operations to identify key metrics for gauging its effectiveness. Its control panel has enhanced our ability to measure and analyze live chat channel and individual chat agent performance. This unique capability has helped us to achieve high customer satisfaction through quick issue resolution in highly focused interactions.

Cons

The extended functionality provided need extensive time frame to explore

Source: GetApp
 


May 2014

May 2014

Winning my customers through Live2support chat software

Product Quality

Product Quality
Quality

With an experience of two years I have come to the conclusion that live2support is trustworthy live chat software. With a huge variety of features and benefits which seems to have come true, this software helped me to win customer’s believe who came to my site as a visitor by solving there queries instantly.

Pros

Easy to integrate and use, no need of lots of technical information to install it on site.

Cons

NA

Source: GetApp
 

Andrew

March 2014

March 2014

Good Features + Affordable Price = A Perfect Live Chat Software

Product Quality

Product Quality
Quality

I have started using this software more than 3 years ago and still using it. It says all the story because if there were problems then I have to look for another option but it is easy to use and affordable too.
I would rate it 4 but for their support team +1 more.

Source: GetApp
 

Delen

October 2013

October 2013

Simple to Use and Setup

Product Quality

Product Quality
Quality

I tried some other live chat software but finally I installed Live2Support. Its so simple to set-up and use. Features are awesome.

Pros

* Simple to set-up and use
* Low price
* File transfer in seconds
* 24/7 customer support
* Different chat windows/buttons
* Hits Log
* Analytics feature
.... and many more.

Cons

Nothing to say

Source: GetApp
 

Rosalie

March 2013

March 2013

Value for Money

Product Quality

Product Quality
Quality

I have tried some other live chat service but nothing comes equivalent to Live2Support.Though Others are also good, Live2Support has its name because of vigorous software, low price and consistently outstanding performance.

Pros

* Low price.
* Instant customer support.
* Features as well.
* Chat window customization.

Cons

Nothing

Source: GetApp
 

Ainsley

January 2013

January 2013

Nice Chat App for Website

Product Quality

Product Quality
Quality

I have been using Live2Support since 2010 because of It's features and low price. I also thankful to support team of Live2Support who provides support without delay.

Source: GetApp