LiveEngage by LivePerson is a digital engagement platform that helps businesses connect with customers and manage their website experience. An always-on connection allows customers to reach out whenever they need help, and mobile messaging ensures that customers and employees have access wherever they are.
LiveEngage helps maximize company resources with simple and intelligent visitor targeting. It can direct a customer’s attention with personalized banners, and invite them to chat when they are most likely to need help.
LiveEngage’s real-time sentiment analysis keeps track of the quality of each customer interaction. Every line of text is analyzed as soon as it’s sent, and both positive and negative sentiments are identified and flagged based on settings. This analysis can reveal customers’ specific attitudes and helps agents rectify conversations with unhappy customers, or know when customers are amenable to additional offers.