LiveHelpNow Software


 

LiveHelpNow offers a family of products designed to increase sales and lead generation, improve brand loyalty and raise customer satisfaction. It is a Web-based (cloud) platform designed to scale to any size business, from startup to international enterprise.

LiveHelpNow is popular with businesses in a wide range of verticals, and many of its components allow for a high degree of customization. For example, its live chat module allows chat windows and invitations to be tailored to specific use cases. Additionally, its customizable rules engine makes it possible to create a variety of automated processes, and customer surveys can also be tailored to specific contexts.

Apart from live chat and customer service ticket management, LiveHelpNow also offers robust self-service options and knowledgebase management applications. Together, these options ensure customers can find answers to their questions with a simple online search, and support agents have a knowledgebase on which they can rely.

 

LiveHelpNow - Customizable dashboard
 
  • LiveHelpNow - Customizable dashboard
    Customizable dashboard
  • LiveHelpNow - Analytics reports
    Analytics reports
  • LiveHelpNow - Challenge score
    Challenge score
  • LiveHelpNow - Translate
    Translate
  • LiveHelpNow - Visitor details
    Visitor details
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000, Windows 8

14 Reviews of LiveHelpNow

 

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Software Advice Reviews (1)
More Reviews (13)

Showing 1-1 of 1

Jesse from V-Rooms Virtual Data Rooms
Specialty: Software / IT

November 2015

November 2015

A great way to get real time data as prospects are reviewing your site

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

They are always adding valuable features to the offering. It's consistent and steady. I cannot remember anytime where we were offline.

Likes Least

Everything is pretty nice and functional. I guess if I had to pick one thing it would be the layout of the Admin Panel. Navigation the menus could be easier. Again this is an area of the application I almost never have to go in so I can see why layout has not been a priority.

Recommendations

Try it out and see if it works with your business. Like any other tool out there. It only works if you use it.

 
 
 
Showing 1-13 of 13

Kiruthika from simplyweight

October 2016

October 2016

Easy, professional and fast!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Quality
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Support

Jamie was very fast to respond to my questions and had sound knowledge of the service. She was professional, polite and to the point. Thank you

Source: Capterra
 

H from AACC

October 2016

October 2016

Outstanding

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Support

We have used LHN now for over 1 year and we are absolutely satisfied with the product. Its ease of use and exceptional CS staff makes it a hands down winner.

Source: Capterra
 

Casey from D3Corp

October 2016

October 2016

Great Customer Service & Really User Friendly!

Ease-of-use

Functionality

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Value for Money

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Support

I had the pleasure of speaking with Bianca and she was most helpful in providing me clear direction to the items I was looking for. It was greatly appreciated!

Source: Capterra
 

Cesar from JSTOUR

October 2016

October 2016

Great support from Bianca

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Support

Bianca was helpful with my inquiries, great agent.! Please keep that support. @@@@@@@@@@@@@@@@@@@@@@@@@@@@

Source: Capterra
 

Kartikeya from BhutanTravelAgency.com
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2016

October 2016

Great Livehelp support : Bianca

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Support

Just read the transcript, she was very helpful, all my queries were answered in easy manner. Great temperament. good product should be backed by good team as well, and this is that good team. Thanks Bianca.

Pros

easyness

Cons

it can have many more features. Like call extentions and so on.

Source: Capterra
 

Dawn from Agriclear

September 2016

September 2016

Excellent Customer Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Usability
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Support

Bianca was able to point me in the right direction to correct a typing error in our email response when requesting a copy of the transcript. Excellent customer service and able to help right away.

Source: Capterra
 

Erik from A-Affordable

September 2016

September 2016

christina is great

Ease-of-use

Functionality

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Value for Money

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Support

whenever I chat with christina she always answers my questions quickly and she really knows her stuff.

Source: Capterra
 

C'aira from DuPont Community Credit Union
Number of employees: 201-500 employees Employees number: 201-500 employees

September 2016

September 2016

Great Service!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Support

Jaime was a great, knowledgeable and helpful! I had a question about the alerter software and the color key for chats.

Source: Capterra
 

E from Innovative
Number of employees: 201-500 employees Employees number: 201-500 employees

September 2016

September 2016

Inquiry of Billing and Service Status

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Support

Chatted to inquire on the status of our account. Representative was cordial and response and my question was answered.

Advice to Others

Customer service very response when I had a question

Source: Capterra
 

Raymond from Vedant Health

August 2016

August 2016

Always there to help - and going beyond support

Ease-of-use

Functionality

Product Quality

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Value for Money

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Support

A LiveHelpNow script had been changed which broke our use of it. Jamie spoke with her developers as we were chatting and had them correct it and re-release it. All while in the chat.

Source: Capterra
 

Jevon from 59 Second Media

July 2015

July 2015

Right in the mix with the top Chat companies

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We've used a few different chat software companies over the last few years but LiveHelpNow has fit in the best. They have all the integrations we need and their pricing doesn't break our bank. Additionally, they have a new offering that we are going to start using in the next few weeks. We are super busy and end up missing our chats sometimes. The new feature should eliminate that and I'm excited to get going. I can redirect some of my staff away from chats and into other areas because we will have a dedicated support team managing our chats for us. The new offering is called HelpSquad. I'll review again in a few weeks.

Source: Capterra
 

Ronald from Law Office of Ronald A. Ortman

February 2015

February 2015

Excellent Support

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I've been using LiveHelpNow's live chat feature for more than a year. And I've found that it works very, very well. Their support techs are extraordinarily helpful if any issues do arise.

I did a lot of research into competing products before signing on with LiveHelpNow.

And I have zero regrets.

It is an excellent product at a very reasonable price.

Source: Capterra
 

Laurens from Not Disclosed

January 2015

January 2015

Amazing software, incredible support. Wish I could add more stars!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I'm on day one of the trial and approached this with some in trepidation. I¿ve tested 5 other live chat systems for our website and frankly, they all sucked.

In spite of 29 days of free use still ahead of me, I¿m subscribing and paying now. I know I¿ve found exactly what we need to engage our customers¿ needs.

Setup is a breeze - I didn¿t read a thing, but I did aggressively use the chat feature with LiveHelpNow agents. The support is not only terrific, but I have not once had to wait even 30 seconds for an agent. So here¿s a shout out for Michael, Ben, Bianca and Brian. Thanks for making my day!

Source: Capterra