LiveHelpNow offers a family of products designed to increase sales and lead generation, improve brand loyalty and raise customer satisfaction. It is a Web-based (cloud) platform designed to scale to any size business, from startup to international enterprise.
LiveHelpNow is popular with businesses in a wide range of verticals, and many of its components allow for a high degree of customization. For example, its live chat module allows chat windows and invitations to be tailored to specific use cases. Additionally, its customizable rules engine makes it possible to create a variety of automated processes, and customer surveys can also be tailored to specific contexts.
Apart from live chat and customer service ticket management, LiveHelpNow also offers robust self-service options and knowledgebase management applications. Together, these options ensure customers can find answers to their questions with a simple online search, and support agents have a knowledgebase on which they can rely.
Jesse from V-Rooms Virtual Data Rooms
Specialty: Software / IT
Employees number: 11 to 20 employees
They are always adding valuable features to the offering. It's consistent and steady. I cannot remember anytime where we were offline.
Everything is pretty nice and functional. I guess if I had to pick one thing it would be the layout of the Admin Panel. Navigation the menus could be easier. Again this is an area of the application I almost never have to go in so I can see why layout has not been a priority.
Try it out and see if it works with your business. Like any other tool out there. It only works if you use it.