LiveHelpNow Software


 

LiveHelpNow offers a family of products designed to increase sales and lead generation, improve brand loyalty and raise customer satisfaction. It is a Web-based (cloud) platform designed to scale to any size business, from startup to international enterprise.

LiveHelpNow is popular with businesses in a wide range of verticals, and many of its components allow for a high degree of customization. For example, its live chat module allows chat windows and invitations to be tailored to specific use cases. Additionally, its customizable rules engine makes it possible to create a variety of automated processes, and customer surveys can also be tailored to specific contexts.

Apart from live chat and customer service ticket management, LiveHelpNow also offers robust self-service options and knowledgebase management applications. Together, these options ensure customers can find answers to their questions with a simple online search, and support agents have a knowledgebase on which they can rely.

 

LiveHelpNow - Customizable dashboard
 
  • LiveHelpNow - Customizable dashboard
    Customizable dashboard
  • LiveHelpNow - Analytics reports
    Analytics reports
  • LiveHelpNow - Challenge score
    Challenge score
  • LiveHelpNow - Translate
    Translate
  • LiveHelpNow - Visitor details
    Visitor details
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000, Windows 8

1 Review of LiveHelpNow

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from V-Rooms Virtual Data Rooms
Specialty: Software / IT
Number of employees: 11 to 20 employees Employees number: 11 to 20 employees

A great way to get real time data as prospects are reviewing your site

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

They are always adding valuable features to the offering. It's consistent and steady. I cannot remember anytime where we were offline.

Likes Least

Everything is pretty nice and functional. I guess if I had to pick one thing it would be the layout of the Admin Panel. Navigation the menus could be easier. Again this is an area of the application I almost never have to go in so I can see why layout has not been a priority.

Recommendations

Try it out and see if it works with your business. Like any other tool out there. It only works if you use it.

 
 
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