Top mHelpDesk Competitors: The Best Alternatives for Your Business
MHelpDesk is a customer relationship management (CRM) platform specifically designed for field service businesses. The application helps field service operations manage their appointments, customer relationships, billing and reports, and it is highly reviewed on Software Advice.
However, some reviewers note shortcomings to mHelpDesk, including:
As such, we put together this guide to help prospective buyers understand what similar solutions are out there. We put together a list of the most asked-about alternatives as well as the top user-rated alternatives to mHelpDesk.
Here’s what we’ll go over:
We’ll first dive into the most asked-about alternatives to mHelpDesk. To learn more about our methodology, click here.
Jobber is the most asked-about alternative to mHelpDesk. It is designed for mobile service businesses that need CRM features on top of other back-office features such as invoicing, scheduling and team management.
Other key features offered by Jobber include job management, quote management, work order management and route optimization. Jobber features integrations with the other applications such as Google Calendar, MailChimp, PayPal, QuickBooks Online and Stripe.
Zendesk is the second most asked-about product alternative to mHelpDesk, after Jobber. While mHelpDesk is more narrowly focused with field service operations in mind, Zendesk is broadly used by a variety of companies and industries, serving small to large businesses in retail, IT, education and human resources.
With Zendesk, help agents can create personalized responses quickly with their own macros. It also features an internal knowledge base, allowing agents to quickly access information to help customers. Zendesk is available as a mobile app for iOS and Android, so agents can handle customer tickets when they are away from their desktops.
Now that we’ve looked at the most asked-about alternatives to mHelpDesk, let’s look at some of its top user-rated competitors. To come up with this list, we looked at the most highly reviewed products in this category on SoftwareAdvice.com. Product must have at least ten reviews to be considered.
HouseCall Pro is one of the most highly reviewed field service and CRM solutions. It is targeted toward field service companies in industries such as plumbing, residential cleaning and electrical services.
Like mHelpDesk, HouseCall Pro features scheduling, dispatch, GPS tracking, CRM and more. What’s unique about HouseCall Pro is that the basic version is free for companies with fewer than 15 employees—businesses pay more for additional users and features.
For single owner-operator businesses, HouseCall Pro offers most features for free. Additional paid features include dedicated support, QuickBooks integration, Google Calendar integration and more.
It is available as a mobile app for iOS and Android devices, but can also be accessed via a web browser.
ServiceTrade is one of the most highly reviewed field service solutions. Like mHelpDesk, ServiceTrade was designed for businesses with field service operations, especially in industries such as HVAC, home repair, fire protection and commercial equipment repair.
ServiceTrade features dispatch and quotes management, and is deployed as a cloud-based service, meaning that it is accessible on any internet-connected device.
Unique to ServiceTrade is its online reviews feature, which allows customers to review their service technicians, so the company can get feedback about their employees and advertise the level of service they are offering.
ServiceTitan is also one our most highly reviewed field service solutions. Designed with industries such as HVAC, plumbing and electrical services in mind, ServiceTitan offers additional unique features to help businesses maximize productivity and efficiency from their field service crew.
For example, ServiceTitan features a sales leaderboard so field service technicians can track how well they are performing when it comes to selling value-added services. It can also assist with tracking return on investment for marketing campaigns by allowing businesses to monitor which campaigns prompt customers to make an inquiry or set up an appointment. It also has features to monitor incoming customer calls so businesses can evaluate their customer service performance.