Parature Software


 

Parature is a cloud-based customer service solution designed especially for small to midsized businesses (SMBs). Its key strengths lie in its knowledge base, which allows companies to provide self-service options for customers so they don’t have to call the contact center. Microsoft acquired Parature in 2014, and is integrating it with its Microsoft Dynamics customer relationship management (CRM) solution.

Parature also features multi-channel interaction, which creates a unified user experience across both internal and external support channels. It is available in 50 markets and 10 different languages across the world. It also integrates with Salesforce, as well as social media channels such as Facebook, Twitter, YouTube, LinkedIn and Instagram.

This solution is suitable for clients in several industries, such as education, travel and hospitality, media, public sector, high technology, gaming and others. Key clients include Ask.com, IBM, The Washington Post and Playfirst.

 

Parature - Home screen
 
  • Parature - Home screen
    Home screen
  • Parature - Support screen
    Support screen
  • Parature - Facebook portal
    Facebook portal
  • Parature - Knowledge management
    Knowledge management
  • Parature - Real-time chat
    Real-time chat
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, Web browser (OS agnostic), Windows 2000, Windows 8

3 Reviews of Parature

 
Software Advice Reviews (2)
More Reviews (1)

Showing 1-2 of 2

from Florida Virtual School
Specialty: Education

Help tickets great; interface confusing

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Likes Best

Parature makes submitting a help ticket very easy. When I need assistance at work, I can fill out a request within minutes. I haven't experienced any timeouts or glitches.

Likes Least

The site is CONFUSING! I've been using this for over a year and still can't figure out how to view submitted tickets. It is very jumbly.

Recommendations

Great base software for hosting FAQ or troubleshooting bank and handles help tickets well, but staff will require training on how to use it because it isn't intuitive or user friendly.

 
 

from Zenoss, Inc.
Specialty: Software / IT

Flexible, Customizable, and Hosted Downloads

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Likes Best

We purchased Parature before it was acquired by Microsoft. We found the vendor to be responsive to our needs as well as prompt with their replies. The application itself is very flexible and offers a feature I've not seen in any competitor - the ability to host downloads and control the access to those downloads. So if you are a software company that delivers your products electronically, this could be the "killer" feature for you.

Likes Least

It's expensive, and with the acquisition by Microsoft, the future of the product is unclear.

Recommendations

Match the features to your requirements first. Cost is secondary. An inexpensive solution that doesn't do what you need is of limited value.

 
 
 
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