MO.S.T. - Contractor Software

2 Reviews (4.8/5)

MO.S.T. - Contractor was created to meet the specific service and support needs of organizations in the HVAC industry, offering a comprehensive solution to streamline operations between the field and the office. With MO.S.T. - Contractor, the office can automate daily tasks, optimize scheduling, handle service requests and even create marketing campaigns. In the field, MO.S.T. - Contractor ensures service is completed promptly and correctly, giving service professionals the necessary data to provide amazing service.

MO.S.T. - Contractor streamlines the entire process; it simplifies and integrates taking service calls, processing tickets and getting accurate data back to the office. The database collects all of that data into a single location and then displays it in a variety of dashboards, reports and pivot tables, so every facet of the company can see, and analyze, the information that is most important to their department.

MO.S.T. - Contractor has a dispatch board that can be tailored to the company's specific needs, offering multiple views and integrated mapping and GPS logic. The system also integrates with Quickbooks, centralizing all service and billing activities. It even allows users to email both marketing materials and service appointment reminders.

Each installation of the solution is personalized and includes on-site training and consultations with industry professionals, as well as support seven days a week with live support technicians.

Offering a complete solution to streamline and optimize both office and field service operations, MO.S.T. - Contractor improves both daily task management and customer satisfaction.

 



Call Entry

Call Entry

 
Dispatch Board

Dispatch Board

 
Work Tickets

Work Tickets

Purchase Orders

Purchase Orders

 
Timecards

Timecards

 
Specialty Forms - Service Agreement

Specialty Forms - Service Agreement


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2 Reviews of MO.S.T. - Contractor

Overall rating
Review by from Carl's Service LLC |
Ease-of-use
Functionality
Product quality
Customer support
I have been using MO.S.T. Contractor for almost 3 years. The mobile application has made my techs more professional and increased their average ticket by $200.00. I was a skeptic at first about my techs being able to use laptops but they actually picked it up very quickly and they will never want to go back to paper. Using tablets in the field has helped me eliminate a data entry office position. My data entry person is now a revenue producer and follows up on declined work. I would recommend MO.S.T. Contractor to anyone who wants to turn their service department into a revenue producing profit center.

Jason L.
Overall rating
Review by from Michael & Son Services, Inc |
Ease-of-use
Functionality
Product quality
Customer support
We are a residential contracting company with over 200 service trucks across the area. We provide electrical, plumbing, heating & air, and remodeling services. Over the past ten years, our revenue has grown from $875,000 to over $40 million. This year, we are on target to do over $55 million.

With the rapid and consistent growth of our business, it was necessary to find a new software system to keep up with the volume. I shopped and demoed plenty of solutions before I met the folks from M.O.S.T.

M.O.S.T. Contractor is very user-friendly, which eliminates lots of duplicate entries, reduces mistakes, provides accurate reports, allows smart dispatching that reduces windshield time, generates accurate purchase orders, payroll, and great up-to-the-minute drill-down windshields. M.O.S.T measures everything and anything you want measured and tracked.

Dealing with the folks at M.O.S.T is a pleasure. Wayne, Carolee, and Jason are awesome. They are on your time, they know their product, they believe in the product, and want to make sure you are always satisfied with the product. I can reach any of them any time of the day. To them, I are not a number or a customer - "I am the boss."

Our company employs over 60 customer service reps, and all were trained and certified within a month. The M.O.S.T. team worked 7 days a week in my building to make sure training and implementation was very smooth.

Going in, I was very scared and nervous about implementing a new software system since, after all, we service multiple areas and run over 200 trucks. But when the software was turned on, we encountered no glitches, no down time, and their scheduling, training, and support are the best. All the obstacles I threw at them were not an issue. They delivered with a smile.

I have been shopping for a new solution for a long time, and I am very happy that I met the M.O.S.T. group. They are awesome; you are not a sale to them; you are the BOSS.

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