--- title: "Service Pro Software Reviews, Demo & Pricing - 2026" description: "Review of Service Pro Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/crm/msi-data-service-pro-crm-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Field Service Management Software](https://www.softwareadvice.com/field-service/) / Service Pro Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # Service Pro Review From $5,000/year 1 plan Wondering if Service Pro is right for your organization? Our Field Service Management Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview Service Pro 4.0 [(24)](https://www.softwareadvice.com/field-service/service-pro-fs-profile/#reviews) Pricing Starting at $5,000.00 per year ### About Service Pro With MSI Data’s Service Pro, field service companies can grow their business by replacing manual processes with an all-in-one, cloud-based field service management software power tool. Service Pro is purpose-built for companies that repair, install, maintain, and inspect complex, mission-critical equipment, such as HVAC, fire and life safety systems, medical equipment, power generators, construction equipment, and more. Service Pro makes it easy for service providers to manage scheduling, dispatching, contracts, parts, reporting, customer communications, ERP integration, and more. The software connects schedulers to technicians in real time through a mobile app and enables users to efficiently manage each step of the service process. Service Pro’s field service automation capabilities help businesses optimize field workforce utilization, resulting in greater operational efficiency and revenue generation without added administrative overhead. Wondering if Service Pro is right for your organization? Our Field Service Management Software selection experts can help you in 15 minutes or less. ## Service Pro User Interface ## Popular Service Pro Alternatives Main Product Service Pro 4.0 [(24)](https://www.softwareadvice.com/field-service/service-pro-fs-profile/#reviews) Ratings Breakdown - 3.69Ease of use - 3.59Value for money - 4.10Customer support - 3.73Functionality Pricing Starting at $5000.00 per year Get Price Alternative Product [FieldPulse](https://www.softwareadvice.com/field-service/fieldpulse-profile/) 4.6 [(492)](https://www.softwareadvice.com/field-service/fieldpulse-profile/reviews/) Ratings Breakdown - 4.51Ease of use - 4.46Value for money - 4.67Customer support - 4.40Functionality Pricing Available upon request Get Price Alternative Product [Jobber](https://www.softwareadvice.com/field-service/jobber-profile/) 4.6 [(1477)](https://www.softwareadvice.com/field-service/jobber-profile/reviews/) Ratings Breakdown - 4.62Ease of use - 4.40Value for money - 4.59Customer support - 4.35Functionality Pricing Starting at $39.00 per month Get Price Alternative Product [Connecteam](https://www.softwareadvice.com/hr/connecteam-profile/) 4.6 [(5309)](https://www.softwareadvice.com/hr/connecteam-profile/reviews/) Ratings Breakdown - 4.66Ease of use - 4.47Value for money - 4.61Customer support - 4.53Functionality Pricing Starting at $29.00 per month Get Price Alternative Product [Skimmer](https://www.softwareadvice.com/field-service/skimmer-profile/) 4.9 [(232)](https://www.softwareadvice.com/field-service/skimmer-profile/reviews/) Ratings Breakdown - 4.88Ease of use - 4.80Value for money - 4.91Customer support - 4.75Functionality Pricing Starting at $49.00 per month Get Price Alternative Product [Fieldd](https://www.softwareadvice.com/cpq/fieldd-profile/) 5.0 [(145)](https://www.softwareadvice.com/cpq/fieldd-profile/reviews/) Ratings Breakdown - 4.86Ease of use - 4.87Value for money - 4.89Customer support - 4.89Functionality Pricing Starting at $199.00 per month Get Price ## Service Pro Pricing and Plans Starting price: $5,000.00 per year Free Trial Free Version Basic $5,000.00 per year No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Service Pro Features - Popular features found in Field Service Management Alerts/Notifications Billing & Invoicing Calendar Management Contact Database Electronic Signature GPS Inventory Management Mobile Access Online Time Clock Quotes/Estimates Routing Service History - More features of Service Pro Asset Tracking Automated Scheduling Contract/License Management Customer Database Customizable Fields Dispatch Management Equipment Tracking Estimating Historical Reporting Inventory Control Inventory Tracking Job Management Job Scheduling Mobile App Monitoring Payment Collection in the Field Performance Metrics Preventive Maintenance QuickBooks Integration Reporting/Analytics Scheduling Self Service Portal Task Management Technician Management Work Order Management ## Service Pro Integrations Viewpoint Team Integration rated undefined from -1 review QuickBooks Online Advanced Integration rated undefined from -1 review NetSuite Integration rated undefined from -1 review Sage 100 Integration rated undefined from -1 review ## Service Pro User Reviews ## Service Pro customer ratings - Overall rating: 4.0/5 - Total reviews: 24 ### Rating distribution - 5 stars: 11 reviews (46%) - 4 stars: 8 reviews (33%) - 3 stars: 1 reviews (4%) - 2 stars: 1 reviews (4%) - 1 star: 3 reviews (13%) ### Secondary ratings - Ease of use: 3.7/5 - Value for money: 3.6/5 - Customer support: 4.1/5 - Functionality: 3.7/5 --- Have you used Service Pro and would like to share your experience with others? ### Service Pro provides great value with excellent customer support. - Overall rating: 4/5 - Reviewer: Jonathon Z. - Verified reviewer: Yes - Industry: Machinery - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The overall experience has been very good. The most outstanding part is the customer service, which easily helps overcome many of the potential issues. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Service Pro is a highly versatile software with great capabilities for the cost. There are many things that can be configured specific to your needs. They are also highly focuses on continuously improving the product and rolling out new features. They are very engaged with customer support and always willing to hear feedback and new ideas. The mobile app is great for our field technicians and integrates well with the overall system. #### Cons Some parts of the back-office part of the software are a little clunky and limiting, but they have eagerly heard this feedback and are actively working on product improvements. --- ### Service Pro, fully customizable for your industry. No matter what it is! - Overall rating: 5/5 - Reviewer: Chuck D. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Like any new software as long as you make the committment to properly train, develop your content and take the time to learn everything the software can do you will see it is easy to use. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Customation - Service Pro doesn't come with canned inspections/forms that you hope work with your field. You create the content using an easy to use interface. Everything used is customized by the administrator to ensure you are capturing all the information you want your staff to capture. #### Cons Although the inspection creation interface is easy to use I would like to be able to color responses and add images in the question to visually direct field personel. #### Reasons for choosing Service Pro Price, ease of use, customization of the product. --- ### Don't waste your time - Overall rating: 1/5 - Reviewer: Paul W. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2020 - Review source details: This review was submitted organically. No incentive was offered The sales team was very good at showing us a working system and all of the advantages to using Service Pro, so we were excited to use it. After an extended implementation period, we finally went live and it was one problem after another. The response from MSI was non-existent and with all the problems, we decided to stop using it. What a complete waste of time and money. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Nothing - couldn't get it to work and finally gave up. #### Cons Clumsy interface, mobile application seldom worked, heavy web service integration with Netsuite (the amount of data being constantly pulled from our ERP was astonishing). --- ### Valuable Field Service - Overall rating: 4/5 - Reviewer: Shannon R. - Verified reviewer: Yes - Industry: Construction - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The relationship with our contacts at MSI are amazing. I feel like they are always trying to see where they can lean in on any issues we may have. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Value, customer support, and innovation. The app is easy to customize what can be seen and used making it easier for our techs only see what is necessary. #### Cons Support cases with about API issues are slow to resolve and usually do not have a viable fix. The same can be said about cases involving the mobile app as well. #### Reasons for choosing Service Pro Scheduling functions met the requirements of our branch needs #### Reasons for switching to Service Pro Our business outgrew the functionality of the current tech stack. --- ### ServicPro 10 - Overall rating: 4/5 - Reviewer: JC M. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Although it was a slow start with getting onboarded, we have had very helpful interactions as needed with the MSI team. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I like the mobile functionality and the fact it is cloud based. Once you are trained in the system, it is relatively easy to use and understand. The fact that there is a decent amount of customization available makes it work for unique situations like our company comes across. #### Cons Creating inspections and some other areas of the system that the user can do on there own can be complicated and challenging to work with. #### Reasons for switching to Service Pro The old product was not robust enough to meet our growing needs. --- ### SPUC is SP10 for beginners - Overall rating: 4/5 - Reviewer: Vincent B. - Verified reviewer: Yes - Industry: Machinery - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I am a big advocate for the customization and dedication to growth with nuance. I would like more advanced customization classes, like API. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love connecting with the other customers to see the multiple different use cases for service pro. The Service Pro Insider is very interesting and could completely change how our technicians #### Cons The presentations seem like they are catering to the lower-level user. People who haven't yet built the system to the appropriate growth to track and cascade. #### Reasons for choosing Service Pro Contracts are much easier to manage and customize --- ### SPUC2025 Is Awesome! - Overall rating: 5/5 - Reviewer: Mike H. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Have fun! Like the networking! Great group of people. Always learn something new. Yall keep it interactive and live the whole time. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The transparency. The road map on what is coming the end users. Very informative and always learn new small bits of shortcuts. #### Cons The breakout sessions. Could only choose 1 session which i know time is limited and not fan of the lunches. #### Reasons for switching to Service Pro Upper mgmt plus crm we used was not supported --- ### SPro Feelings - Overall rating: 5/5 - Reviewer: Angela M. - Verified reviewer: Yes - Industry: Machinery - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall I have been on SPro since 2022 and three years in, I'm a fan and I am invested in making it better for us in our company. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I appreciate the Customer Support and ease of use once your trained. The customizability is another great feature. However the equipment management is great and I look forward to utilizing all of those features as we start to benefit from our data. #### Cons I would like the Customer# to send me to the customer module from the order page when I click on the customer name under customer# from the order page. --- ### Solid Field Ops Platform - Overall rating: 5/5 - Reviewer: Mahir C. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, Service Pro is a solid field-service platform with strong work-order tracking, clear dispatch workflows, and useful Business Intelligence capabilities. It supports mobile and back-office operations effectively, ensuring reliable job execution. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Work Order lifecycle is well-structured from creation to completion. The mobile app connects smoothly with Back Office, and Business Intelligence reporting offers strong visibility into field performance and service history #### Cons No major operational issues. All modules perform as designed. However, the platform would benefit from more frequent enhancements and modernization to keep pace with evolving field-service needs and user experience expectations. --- ### Service Pro: A Detailed Look - Overall rating: 5/5 - Reviewer: Terrin M. - Verified reviewer: Yes - Industry: Construction - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I have watched Service Pro technologically advance over the last 5 years. The software continues to improve with time. The MSI Team has also been wonderful to work with regarding any issues that arise. They also have been great to work with regarding requests we have had to tailor the system to our business needs. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros There are many aspects of Service Pro that I like! Service Pro provides end-to-end functionality: work order management, scheduling, dispatch, mobile access, inventory tracking, reporting, and more. It eliminates the need for multiple systems depending on the size and industry that the software is being used for. My favorite feature in Service Pro, is the Business Intelligent Tool. If the data is in Service Pro, BI can report on out on it. This is great for monitoring tech utilization, KPI's, assets, customer equipment, and much more! #### Cons It would be nice if the data in BI was live, this would allow users to see data in near real time. I also do not like that we can't see equipment information (Machine Model & Serial # or at least the Serial #) at the appointment level on the Scheduler, we open all of our Service Orders to equipment, it would be nice to see what equipment the technicians are working on. --- Showing 1 - 10 of 24 Reviews Load More Reviews ## Other Top Recommended Field Service Management Software [Housecall Pro](https://www.softwareadvice.com/construction/housecall-profile/) **4.7** (2743) Recently recommended **605** times [Salesforce Service Cloud](https://www.softwareadvice.com/crm/service-cloud-profile/) **4.5** (828) Recently recommended **155** times [WEX Field Service Management](https://www.softwareadvice.com/crm/payzer-profile/) **4.6** (64) Recently recommended **130** times [ServiceTitan](https://www.softwareadvice.com/field-service/servicetitan-profile/) **4.3** (339) Recently recommended **128** times Stuck Between Options? 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