NetSuite Software


 

NetSuite CRM+ is a complete customer relationship management (CRM) solution for small and midsize organizations. NetSuite boasts thousands of customers globally, serving industries such as wholesale distribution, manufacturing, media/publishing and retail. Its emphasis on front- and back-office integration makes NetSuite one of the only CRM solutions that provides an all-in-one business solution with a complete view of the customer.

NetSuite CRM+ offers sales force automation, e-commerce, customer data management, partner relationship management, marketing analytics and more. The NetSuite for iPhone application extends the functionality of the software to the mobile device.

The analytics functionality is able to integrate back-office metrics and data with front-office operations to provide upper management with a more complete view of their organization. NetSuite CRM+ does not offer industry-specific variations, but its modern architecture and platform allows for personalization and customization.

NetSuite CRM+ offers software-as-a-service (SaaS) only deployment. It operates on a multi-tenant architecture and all information is stored in a secure data center. NetSuite also offers an application development platform known as the NetSuite Business Operating Platform (NS-BOS) that provides tools and resources for developers to plan, build and deploy industry-specific customizations and applications.

 

NetSuite - CRM dashboard
 
  • NetSuite - CRM dashboard
    CRM dashboard
  • NetSuite - Pipeline visibility
    Pipeline visibility
  • NetSuite - Mobile CRM
    Mobile CRM
  • NetSuite - Customer lifecycle management
    Customer lifecycle management
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000, Windows 8

129 Reviews of NetSuite

 

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Software Advice Reviews (126)
More Reviews (3)

Showing 1-20 of 126

Adam from Mesa Technical Associates, Inc.
Specialty: Energy
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

NetSuite has great system but is expensive and locked down by bureaucracy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
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Quality
Support

The system works well. The only issues we've experienced with functionality is slow to load time that can be traced to slow response of NetSuite servers. This means that on occasion it takes 10sec, 30sec, sometimes even 60sec to load a page. Overall, this is not a frequent occurrence but it does happen.
Price-wise, the system is very expensive, and other systems will deliver the same functionality for less. Also, their organizational structure makes it very difficult to get answers to questions. We've had consultants assigned to our account leave NetSuite and we went three months before they were replaced, during implementation! Not acceptable. We also have had a very hard time getting issues and concerns addressed by a sales manager, and there is no visibility into escalation structure, meaning we could not get a hold of a supervisor. Overall, NetSuite is going through some growing pains and has a lot of customer service issues to address in order to remain viable.

Pros

UI
Workflows
Customization
Easy to navigate
Detailed and robust

Cons

Expensive
Poor account management
Poor customer service

Advice to Others

Consider your business requirements and look at competing vendors. There are many vendors who offer better service and lower prices and can still deliver the functionality you need.

 
 

Neha from Sun softwares
Specialty: Software / IT
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2017

February 2017

review for netsuit

Ease-of-use

Functionality

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Value for Money

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it is one of most used CRM.Easy to use and maintain

 
 

Brian from Midwest Foods
Specialty: Food / Beverage
Number of employees: 201-500 employees Employees number: 201-500 employees

January 2017

January 2017

NetSuite CRM Review

Ease-of-use

Functionality

Product Quality

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Ease-of-use
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Functionality
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Support

N/A

NetSuite is a dynamic platform with a wide array of uses and functionality. It is a very detailed system with order guides that can be easily edited from customer to customer.

 
 

Jorge from Americ Machinery Corp
Specialty: Construction
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Very nice interface

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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The interface for work with NetSuite is easy and have all the information in one click

Pros

links for all the information related to the customers
Being a web based system I can log in from everywhere

Cons

creating the search is not friendly you need more knowledge about the system.

Advice to Others

This is a powerful interface for a CRM you can customize the system to suit you.

 
 

Paula from Specified Components of MN
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

NetSuite

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Support

It is okay. It seems to have a lot of extra steps and clicks with the mouse to enter orders. More time consuming than QuickBooks.
However, it tracks account profits which is a benefit.

Pros

Tracks account profits

Cons

Time-consuming. There are glitches with changing templates. If you do not save before changing a template you will have to re-enter your orders.

Advice to Others

Make sure you explain in detail how your business runs, and if NetSuite can accommodate your needs.

 
 

Lin from I'm in Control energy
Specialty: Energy
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Good value for the money

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Compared to the other 'big name' CRM solutions we reviewed NetSuite gave us the best value for the money.

Pros

Good support

Cons

Adding additional modules is costly.

Advice to Others

Take a longer term view of what you want. Adding on to your initial base in a short time is costly in time and money.

 
 

Gram from Zenefits
Specialty: Software / IT
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

December 2016

December 2016

Very tough to work with this tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Netsuite is not a very intutive tool. It has a lot of features and functionalities and you really have to invest in time and resources to best leverage them. Its definitely not a tool which someone can just figure out. It has connectors with Salesforce which is a good thing as that is what 99% of the companies need. However, setting it up, extracting data and configuring it is not an easy task. wish they invest more on making it an easier tool to manage

Pros

Financials
Reporting

Cons

UI
Speed
Steps
Configuration
Overheads

 
 

ed from paragon
Specialty: Energy
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2016

December 2016

deep capabilities

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
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Functionality
Product Quality
Quality
Support

This is a deep capability product which also requires a fair amount of learning. Basic features can be mastered but the deeper features requires deep practice

 
 

Tara from Katerra
Specialty: Construction
Number of employees: 201-500 employees Employees number: 201-500 employees

December 2016

December 2016

Unsure about Netsuite

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

I've been using Netsuite for about 10 months and I think my biggest concern is that it really isn't terribly user-friendly. Part of the problem may be lack of training on my part, but it seems that finding reports is quite difficult. I've had custom reports created that do provide the information that I need, however I wouldn't be able to create these reports on my own.

Pros

I like the dashboard feature on my home pages.

Cons

I don't like having to select different roles to perform various functions

 
 

Raj from www.iSiDD.com
Specialty: Software / IT
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

NetSuite

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

NetSuite enables companies to manage all key business operations in a single, integrated system, which includes customer relationship management; order management and fulfillment; inventory management; finance; ecommerce and Web site management; and employee productivity. NetSuite is delivered as an on-demand service, so there is no hardware to procure; no large, up-front license fee; and no complex set-ups. Additionally, NetSuite enables you to make better, faster decisions through real-time business intelligence. NetSuite’s patent-pending “real-time dashboard” technology provides an easy-to-use view into role-specific business information that is always up-to-date

 
 

Jim from FarrWest Environmental Supply
Specialty: Distribution
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

Never Made it to GO Live

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

As a small business we spent about $$$ to get us to go live. We never made it due to a disengaged NetSuite Project Manager, bad technical help and lack of response to our concerns by NetSuite. They just want to bill you for more hours, take forever to solve what should be simple problems or procedures, and have a big business non caring culture. We just wrote it off to a bad decision and went on with Quickbooks Enterprise Remote Hosting.

Pros

Has a few good features, combined CRM and Accounting

Cons

No Included Fixed Assets, payroll... etc etc. Will try and nickel and dime you to death. No response to questions or concerns. Just given canned answers. Not a good partner to have for a small business moving forward.

Advice to Others

I would stay away. Read all the fine print, and don't expect any personalized service. If you are set on going with them, I would hire an outside consultant that actually cares about correct implementation and setup for your company. Dont expect NetSuite to do you any favors or provide good customer service.

 
 

Zachary from Insite Software
Specialty: Software / IT
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2016

November 2016

NetSuite Review - Nov 2016

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Netsuite is a solid product. Overall it performs as well as any accounting system that I have worked in/with. It is a bit on the expensive side. However, we are a small company (about 70 employees) so the solution was probably overkill for what we needed so we are most likely paying for features and functionality that we do not need but that is not a negative to Netsuite. Perhaps just not the right fit for us but great for a larger company. The system is easy to use and integrates really well with other solutions (Concur, Avalara, OKTA, etc.) which makes life easy for accountants.

Pros

Ease of use
Rev Rec
Project Management
Integration with other systems

Cons

Price
Reporting
UI

 
 

Thomas from Insite Software Solutions
Specialty: Software / IT
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2016

November 2016

Netsuite is a great ERP for complex, cross-functional accounting practices

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Netsuite is a great product with intuitive functionality and nice design. Great for midto large companies looking for a comprehensive ERP that can be used with other departments to capture highly detailed data. Can be complex and timely to implement. Once ready, can see a quick return on investment

Pros

UX, integration, workflow, out-of-box reporting

Cons

Custom reporting, load times, cluttered workspaces

Advice to Others

If you are a mid to large company looking for a comprehensive ERP with cross-department collaboration and complex integrations, Netsuite can be a great choice. For a small to mid size company looking for a more "straight-forward" ERP with less complexity and cost, there may be better options. Overall, I think Netsuite is a very solid product and we have been more than happy with our experience with Netsuite as a whole.

 
 

Sakshi from PEC University of Technology
Specialty: Education
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

November 2016

November 2016

Payroll and Financial Management of Small Business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Using NS, it is easy to remain in touch with the employees in terms of monitoring their daily attendance and using that data to generate the payroll every month. It is easy to complete the timesheets daily as the system can be accessed using the internet anywhere and helps in keeping the records up to date. There is less scope of error and minimal delays in data entry. Notices can be issued using the online portal to all employees and be implemented easily and immediately.

Pros

1. Good GUI with tabs for each functionality.
2. Organized
3. Easy to use
4. Saves time

Cons

Workflow tool could use improvement
Not efficient to build a business intelligence. Have to transfer data to BI tool or even excel.
Not VFM if lesser number of employees

 
 

Mudit from Applied Materials
Specialty: Consulting
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

November 2016

November 2016

Good multipurpose software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

financial close; strong expense management; streamlined and auditable revenue management; and complete real-time visibility of critical information related to the company’s financial performance. This module integrates seamlessly with other NetSuite software like order management, inventory, CRM, and e-commerce functions.

Pros

1. Supports all platform devices: windows, mac, android
2. Multiple language support
3. Audit Trail Visibility
4. Tax Management
5. Centralized Vendor Management

Cons

1. Debit credit terms replaced with increase and decrease
2. Customizing roles is tedious

 
 

Sona from VE Commercial Vehicles
Specialty: Manufacturing
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

November 2016

November 2016

Best CRM software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Since everyone in your organization is connected to the customer relationship management software, you can track each employee's workflow, task-completion ratio and progress reports. The group calendar is a great place for everyone to keep track of their to-do lists and show off their accomplishments when they are completed.

There are plenty of helps and walk-throughs that each user can access for help in using the CRM software. You can create links to articles or upload documents that have an outline of company policies and procedures.

Pros

The ability to add data points to the customer and also to build a customer using project modules all while keeping the books accurately reflecting that financial relationship.

Cons

It doesn't have live chat support, nor does it have a social CRM application.
Higher turnaround times for complaint resolution

 
 

Paras from RentSetGo
Specialty: Hospitality / Travel
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2016

November 2016

Netsuite is a boon for e-commerce businesses

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

NetSuite CRM connects you with all of your clients and employees, even those located in other countries. The eCommerce application allows you to track customer activity on your website and automatically saves it into your CRM solution. The cloud-based program keeps your data secure on NetSuite's server, which you can access from any computer or mobile device, so you will always be connected to your clients, even if you are not at your desk. Eliminate manual bottlenecks and mistakes and speed up the order-to-cash process by creating a seamless flow from sales quote to approved order, successful order to fulfillment, and on-time invoicing to payment. NetSuite’s order and billing management module integrates your sales, finance, and fulfillment operations. The result is improved quote accuracy, reduced billing errors, stronger revenue recognition processes, and more efficient fulfillment flow.

Pros

Demand Planning Engine
Gross Requirements Inquiry
Supply Chain Intelligence with MRP

Cons

POS Store option should be available without purchasing a separate TP module for companies with multiple locations
Customization costs too much

 
 

Salil from Technodyne International
Specialty: Consulting
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

November 2016

November 2016

Cloud based software for managing and planning finances

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

The cloud based offering is very reliable and cost effective when everything is taken into account. The software is very logical and sequential. The raw capacity for nearly every business activity is available if you are willing to invest in the modules. This is especially handy when field engineers are at a project site for extended times, and need to enter their time worked. NetSuite allows its administrators to dig deep down into the system and make whatever changes, tweaks, and scripts needed to make NetSuite work for you and your ever-changing company.

Pros

1. Efficient payroll system.
2. Helps in timely and accurate record creation for the data.
3. Reduces redundancy of data.

Cons

1. High training cost for non-accountants.
2. About 3 months time is required to initiate the software completely in the organization.
3. Updates are not frequent.

 
 

nikash from Basware
Specialty: Consulting
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

November 2016

November 2016

Why NS should be an ERP solution

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

This CRM solution lets you email individual customers or send mass emails from the customer relationship management application. This means you can also generate an invoice and immediately send it via email without needing to open your email program in a separate window. It also has dialing capabilities, which means with a compatible phone system and a click of a link, you can call a client from within NetSuite.

With this software, you can import contact information from many different programs, including an Excel spreadsheet. You can easily upload all of your email contacts and other information stored in an old CRM program into NetSuite where it will be converted, formatted and saved automatically.

Pros

Billing automation has allowed us to invoice out 2.1 million to 1,000+ customers within a week or two. This allows us to keep cashflow coming in at critical times with significantly less manpower than has been needed before.
Import and export from excel

Cons

Third Party softwares need to be purchased which is an extra cost

 
 

Prateek from GS E&C
Specialty: Construction
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

November 2016

November 2016

This is your solution

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

The NetSuite CRM software is a clean business application that is easy to use and incorporates some of the most popular and most useful CRM tools for interacting with customers, tracking leads and managing email marketing. It is also the only CRM software we reviewed that has an eCommerce application that connects your CRM to your website to track client activity and organize that information into reports and forecasts that you can use to grow your business.

Pros

1. Data is secure and provides fraud protection.
2. Flexible Depreciation Management
3. Does the job of taking a prospect to a customer and then housing all data that comes from that relationship.
4. Organization of files is confusing, items saved at couple of places with url renamed.

Cons

1. Beneficial for average sized companies more than smaller ones.
2. Can be slow if too much of data is stored.