NetSuite Software


 

NetSuite CRM+ is a complete customer relationship management (CRM) solution for small and midsize organizations. NetSuite boasts thousands of customers globally, serving industries such as wholesale distribution, manufacturing, media/publishing and retail. Its emphasis on front- and back-office integration makes NetSuite one of the only CRM solutions that provides an all-in-one business solution with a complete view of the customer.

NetSuite CRM+ offers sales force automation, e-commerce, customer data management, partner relationship management, marketing analytics and more. The NetSuite for iPhone application extends the functionality of the software to the mobile device.

The analytics functionality is able to integrate back-office metrics and data with front-office operations to provide upper management with a more complete view of their organization. NetSuite CRM+ does not offer industry-specific variations, but its modern architecture and platform allows for personalization and customization.

NetSuite CRM+ offers software-as-a-service (SaaS) only deployment. It operates on a multi-tenant architecture and all information is stored in a secure data center. NetSuite also offers an application development platform known as the NetSuite Business Operating Platform (NS-BOS) that provides tools and resources for developers to plan, build and deploy industry-specific customizations and applications.

 

NetSuite - CRM dashboard
 
  • NetSuite - CRM dashboard
    CRM dashboard
  • NetSuite - Pipeline visibility
    Pipeline visibility
  • NetSuite - Mobile CRM
    Mobile CRM
  • NetSuite - Customer lifecycle management
    Customer lifecycle management
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000, Windows 8

54 Reviews of NetSuite

Showing 1-20 of 54

 

from Medical Home Team
Specialty: Other services
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

So far it's been a very easy implementation experience.

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Likes Best

Very organized and reliable to work with. The product will save us alot of time.

Likes Least

Nothing...There isn't anything I can see so far. We were using QB Enterprise and so anything is an improvement at this point.

Recommendations

Be sure the product is going to make things easier vs more confusing.

 

from Lighthouse Catholic Media
Specialty: Media
Size of portfolio: 21 to 50 users Portfolio size: 21 to 50 users

Netsuite is a solid ERP solution

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Likes Best

The custom report building and sending is very powerful. Highly customizable dashboard.

Likes Least

Netsuite has somewhat clunky UI and UX and relatively infrequent updates.

Recommendations

Netsuite is a very robust ERP solution that meets many of our needs for a business.

 

from Texchine, Inc
Specialty: Distribution
Size of portfolio: 6 to 10 users Portfolio size: 6 to 10 users

Extremely Helpful

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Likes Best

Overall I think Netsuite is a good product. It is easy to use. It is also easy to make corrections in the system, just don't click the "close" icon.

Likes Least

I am pleased with Netsuite. The monthly cost for a small/mid size business is a little higher than we'd like to pay however, this does not mean it's not a good product. One area of improve would be to build in a way to create kits or assemblies.

Recommendations

Use Software Advice to assist in researching and identifying new systems for your current business needs.

 

from Lighthouse Catholic Media
Specialty: Distribution
Size of portfolio: 11 to 20 users Portfolio size: 11 to 20 users

Netsuite Review

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Likes Best

Netsuite has it's perks, it is typically very easy to navigate I would consider if user friendly.

Likes Least

Occasionally can be a little slow, and freezes, typically takes a few moments to load, granted the internet connection I am sure has a great deal to do with that.

Recommendations

Just needs to have some fine tuning, a few items could be looked into to make things run a little smoother and user friendly.

 

from Lighthouse Catholic Media
Specialty: Retail
Size of portfolio: 51 to 100 users Portfolio size: 51 to 100 users

Netsuite is great when you know what you're doing!

Ease-of-use

Functionality

Product Quality

Customer Support

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Likes Best

The ability to customize netsuite to do what needs to be done

Likes Least

The complexity of netsuite at times. It's not very intuitive. I highly suggest becoming best friends with your account manager to help you set stuff correctly.

Recommendations

Make sure you actually need someone this robust. Netsuite can do A LOT, but not everyone needs everything it offers.

 

from Lighthouse Catholic Media
Specialty: Non-Profit
Size of portfolio: 21 to 50 users Portfolio size: 21 to 50 users

Comparatively, Netsuite is pretty good

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Likes Best

It is very easy to search and navigate. It also seems pretty easy to manipulate this CRM for our own needs.

Likes Least

There are times where silly things seem to be manual that shouldn't be.

Recommendations

Be sure to receive clear and thorough training on Netsuite. I think we struggle with this software not because it is a bad product, but because we do not know the product well enough.

 

from Lighthouse Catholic Media
Specialty: Distribution
Size of portfolio: 11 to 20 users Portfolio size: 11 to 20 users

Not conducive to learning

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Likes Best

The ability for large and in depth reports allows for a lot of data analysis.

Likes Least

Very difficult to learn how to do the reports yourself - which then requires a lot of back and forth between you and IT to get the right report

Recommendations

Netsuite is customizable but it does not play well when it is customized. If you wan to use its features as is - good for you. If not, find an open source software package

 

from Lighthouse Catholic Media
Specialty: Non-Profit
Size of portfolio: 21 to 50 users Portfolio size: 21 to 50 users

Netsuite is a headache to users

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Likes Best

It's a complete ERP. It has lots of functionality built right in.

Likes Least

It is not easy to use or to learn. Generating reports requires a degree in minutia.

Recommendations

Make sure that you get direct access to their helpdesk because if you do not have a seasoned tech team in house you may be in for a lot of stress.

 

from Power TakeOff
Specialty: Software / IT
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Great software but a bit complicated

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Likes Best

They have quick support response and can add custom fields and views.

Likes Least

Very complicated to create workflows, reports, etc.

Recommendations

Best to have their support help with custom set up.

 

from Fonality
Specialty: Telecommunications
Size of portfolio: 51 to 100 users Portfolio size: 51 to 100 users

good reports you can build in this software

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Likes Best

You can customize a lot on this software, create invoices etc.

Likes Least

generating reports can be easier to create for employees .

Recommendations

Take advantage of what this software does especially the reports

 

from Fonality
Specialty: Telecommunications
Size of portfolio: 101 or more users Portfolio size: 101 or more users

Good product over all

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Likes Best

This product is well done. It was well designed, all actions that need to be taken are clear and easy to understand.

Likes Least

I dislike the fact that we have to change passwords more often than I would want to.

Recommendations

In general, this product is good/easy to work with. No major downsides that I can say about it.

 

from Stitch It Canada's Tailor
Specialty: Retail
Size of portfolio: 21 to 50 users Portfolio size: 21 to 50 users

So far so good

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Product Quality

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Likes Best

Helpful and willing to work with you to meet your needs

Likes Least

some extra costs that we had to add on in order to get the software to be tailored to our needs

Recommendations

have all your requirements listed and have vendor match up what is needed to meet those requirements.

 

from Power TakeOff
Specialty: Energy
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Works well for what i need

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Product Quality

Customer Support

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Likes Best

The ability to import emails from outlook to Netsuite

Likes Least

There are a lot of features that I find confusing to use or setup

Recommendations

Dont hesitate to contact support if you have any questions.

 

from Suntech
Specialty: Manufacturing
Size of portfolio: 101 or more users Portfolio size: 101 or more users

Love it!!!

Ease-of-use

Functionality

Product Quality

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N/A

Likes Best

User friendly, easy to edit and customize reports to your specified requirements.

Likes Least

NS would occasionally upgrade without giving a heads up.

Recommendations

Make sure to advise the vendor to notify you of any system upgrades on their end.

 

from Fonality Inc.
Specialty: Telecommunications
Size of portfolio: 101 or more users Portfolio size: 101 or more users

This is a Great Product!

Ease-of-use

Functionality

Product Quality

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Ease-of-use
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Product Quality
Quality
Support

N/A

Likes Best

Great for being productive. Easy to learn and quickly becomes useful

Likes Least

Customer service is not as bad, but definitely needs more improvement.

Recommendations

NetSuite has been a very useful collection of office tools and business items in all of our business needs.

 

from Fonality INC
Specialty: Telecommunications
Size of portfolio: 51 to 100 users Portfolio size: 51 to 100 users

A customizable platform for solving your eCommerice needs

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
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N/A

Likes Best

Comprehensiveness and being able to do everything in a single software. Integration of information from customer database, to shipping (fulfilling), to billing, to accounting and bookkeeping, to email campaigns, to website management, and report generation.

Likes Least

It still takes some training to learn to master the skills. Some of the more complicated and creative setups require extensive coding.

Recommendations

Very robust platform. Just make sure you familiarize yourself with it.

 

from Fonality, Inc
Specialty: Telecommunications
Size of portfolio: 101 or more users Portfolio size: 101 or more users

Love netsuite at work

Ease-of-use

Functionality

Product Quality

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N/A

Likes Best

it has all tools needed to complete daily work tasks at Fonality. Easy access to different reports organized by a pull down menu.
Able to edit your own netsuite menu to your liking removing icons you wont use.

Likes Least

It still takes some training to learn to master the skills. Some of the more complicated and creative setups require extensive coding.

Recommendations

Use netsuite to control your work processing tasks needed to run a business successfully. Netsuite will help your company organize the flow of inventory according to your company needs. By creating reports, up to date inventory quantity, and a resource of Help Center tools. go to table of contents

 

from Fonality Inc.
Specialty: Software / IT
Size of portfolio: 101 or more users Portfolio size: 101 or more users

Evaluation of Netsuite

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
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Product Quality
Quality
Support

N/A

Likes Best

I like that it captures all order details and transactions.

Likes Least

I like everything about the product. But it would be better if same user could login from multiple PCs simultaneously.

Recommendations

I dont have any recommendations for others using this product.

 

from Fonality
Specialty: Software / IT
Size of portfolio: 51 to 100 users Portfolio size: 51 to 100 users

Big help for my department

Ease-of-use

Functionality

Product Quality

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Product Quality
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N/A

Likes Best

Very helpful, you can add and customize a lot for reports.

Likes Least

I believe the setup or how it looks like can be improved so more user friendly.

Recommendations

It could be good if there is a way to generate reports for level 1 users.

 

from Fonality, Inc
Specialty: Telecommunications
Size of portfolio: 101 or more users Portfolio size: 101 or more users

Netsuite review

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
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Likes Best

The flow of the layout is easy to read. Some of the fields are hidden but once you learn how to use it its pretty simple.

Likes Least

Not very user friendly. Lots of hidden areas you have to look though before finding what you were looking for.

Recommendations

Spend a good week learning how to use NetSuite or you will get lost using it.

 
 
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