NetSuite Software


 

NetSuite CRM+ is a complete customer relationship management (CRM) solution for small and midsized organizations. NetSuite boasts thousands of customers globally, serving industries such as wholesale distribution, manufacturing, media/publishing and retail. Its emphasis on front- and back-office integration makes NetSuite one of the only CRM solutions that provides an all-in-one business solution with a complete view of the customer.

NetSuite CRM+ offers sales force automation, e-commerce, customer data management, partner relationship management, marketing analytics and more. The NetSuite for iPhone application extends the functionality of the software to the mobile device.

The analytics functionality is able to integrate back-office metrics and data with front-office operations to provide upper management with a more complete view of their organization. NetSuite CRM+ does not offer industry-specific variations, but its modern architecture and platform allows for personalization and customization.

NetSuite CRM+ offers software-as-a-service (SaaS) only deployment. It operates on a multi-tenant architecture and all information is stored in a secure data center. NetSuite also offers an application development platform known as the NetSuite Business Operating Platform (NS-BOS) that provides tools and resources for developers to plan, build and deploy industry-specific customizations and applications.

 

NetSuite - CRM dashboard
 
  • NetSuite - CRM dashboard
    CRM dashboard
  • NetSuite - Pipeline visibility
    Pipeline visibility
  • NetSuite - Mobile CRM
    Mobile CRM
  • NetSuite - Customer lifecycle management
    Customer lifecycle management
Supported Operating System(s):
Windows XP, Windows Vista, Windows 7, Windows 2000, Web browser (OS agnostic), Unix, Solaris, Mac OS, Linux, IBM OS/400, HP-UX, AIX

16 Reviews of NetSuite

Showing 1-16 of 16

 

from Ultimate Software
Specialty: Manufacturing
Size of portfolio: 21 to 50 users Portfolio size: 21 to 50 users

NetSuite Business Solution

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

I like the fact the software is US based. The dashboard is capable of delivering a solid solution for most of your reporting needs. It has the ability to cover all your Sales and Support tracking with a reporting functionality that delivers an extra kick.

Likes Least

While the reporting is extensive it does require some time investment to get the right report format as there are different methods of reporting in some cases you can find yourself getting close to what you want only to have to switch reporting methods.

Recommendations

For the price this software delivers a solid list features and capabilities that is hard to pass up. The software support is less than perfect but this is not uncommon when trying to get help deploying a solution to your business needs.

 

from Matrix Design Group
Specialty: Manufacturing
Size of portfolio: 51 to 100 users Portfolio size: 51 to 100 users

Great Product and Continues to Get Better Each Release

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

User Experience and having the ability to fully customize to meet our needs.

Likes Least

Pricing seems a little high. They get you on all of the "modules" that we think should be part of the base package.

Recommendations

Negotiate up front with cost, it'll save you every year to come afterwards. During Implementation, be sure to understand all the ramifications of each setting, some will bite you later if set wrong at the beginning.

 

from CADD Microsystems, Inc.
Specialty: Software / IT
Size of portfolio: 21 to 50 users Portfolio size: 21 to 50 users

NetSuite CRM+ - Love the Dashboard

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

NetSuite is at the core of our customer relationship management, it supports our sales force and marketing, as well as customer support and order management. It is easily integrated with the core financial solution.

NetSuite's flexibility and thoroughness are evident from the very start. The first thing I look at was the dashboard. NetSuite offers several pre-configured but customizable screen layouts designed for specific company roles. Employees can customize their dashboards. These are real-time dashboards that report and analyze the data in the system, helping company managers monitor, performance.

Likes Least

With NetSuite you cannot purchase individual modules.

Recommendations

NetSuite focuses on financial management but is much more sophisticated and flexible than what you find in entry-level accounting software.

 

from LanzaTech Inc.
Specialty: Other
Size of portfolio: 101 or more users Portfolio size: 101 or more users

Ex-Consultant and Current Admin

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Initial cost and on going costs are comparatively speaking very low. You can normally get away with having a first year cost of around $150-$300k depending on products and company size +/- additional pro services or 3rd party implementation teams. Additionally, the customization ability allows a good admin and dev team with proper business acumen to really create a system that reflects the current processes within the organization.

Likes Least

Ease of customization and relative complexity of permissions can lead to users having more power than they should and accidentally or purposefully creating or changing forms and database components. Additionally pro services can be less than knowledgeable and may lead users down canned or bad practices.

Recommendations

At the end of the day any ERP is only as strong as the process that derive the data being entered into it. That being said it will require a hard look into the organization which usually leads to re-structuring or firming up the current SOP. I would recommend really identifying all the current pitfalls in the SOP, see how they work in the ERP, and then design on that. Along with that I would pre-define success metrics and you can quantify as buy-in milestones to check on the health of the organization. Usually the kiss of death with NetSuite or and enterprise level software is ambiguity.

 

from your green VA
Specialty: Consulting
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

NetSuite CRM+ Review

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

It's an all in one system that is scalable for larger businesses with multiple locations.

Likes Least

It's not as easy to use as other CRM's. The learning curve is a little steep.

Recommendations

Small businesses could find an easier to use system. However, for large businesses with a large number of contacts, this system works well. Be sure to know what you need and either get the training or hire a tech person for best results.

 

from P3 Medical Ltd
Specialty: Manufacturing
Size of portfolio: 21 to 50 users Portfolio size: 21 to 50 users

One of our best business decisions

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

The breadth and simplicity of functionality in a cloud-based application.

Likes Least

Some functionality is still evolving, and Professional Services can be difficult/expensive.

Recommendations

Simply review existing users and check out reference sites.

 

from Zingy Pet Inc
Specialty: Other services
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

The Best Or Nothing

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

I like the flexibility and scalability!

I really like the fact that I can login on any device and run my company. I'm no longer bound to the desk and can make informed critical decision as we drive the company into bigger and better opportunities.

Likes Least

eCommerce tables and formatting of our Branded Skin was challenging and a relatively out dated compared to other eComm channels today.

That being said, I do highly value the fact that everything is tied together and eCommerce functionality is built in.

Recommendations

Don't look anywhere else. NS is the best (trust me, I've been there and done it with others and nothing comes close).

 

from IBM
Specialty: Telecommunications
Size of portfolio: 101 or more users Portfolio size: 101 or more users

Netsuite review

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

I cant stand this product. I can't say anything good about it.

Likes Least

It's very hard to use. The support is bad, and I think its a waste of money.

Recommendations

Go look somewhere else. Look anywhere else.

 

from IBM
Specialty: Software / IT
Size of portfolio: 101 or more users Portfolio size: 101 or more users

NetSuite Review

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

They offer amazing support and great functionality.

Likes Least

I think the user interface could use an overhaul, and it could be easier to use.

Recommendations

I think you look no further because I've never had an issue with it.

 

from Dell
Specialty: Software / IT
Size of portfolio: 21 to 50 users Portfolio size: 21 to 50 users

Netsuite takeaway

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

It gets the job done and keeps things organized pretty well. I think we need it.

Likes Least

I wish it was easier to use and that I didnt need so much training on the smallest things.

Recommendations

Have someone walk you through it first. A 30-minute session does wonders, especially with this thing.

 

from Dell
Specialty: Software / IT
Size of portfolio: 11 to 20 users Portfolio size: 11 to 20 users

All-in-one CRM solutions

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

NetSuite CRM+ is an all-in-one solution that automates the sales process. It was also very helpful in product management and keeping everything organized.

Likes Least

There is a very steep learning curve in the beginning. The user should have prior HTML/HTML5 coding experience in order to have an easier time working with the program.

Recommendations

Make sure to have proper training on how to use the software in order to have an easier time navigating through it.

 

from Scality
Specialty: Software / IT
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

I used this tool to help support my finance team

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

It allowed us to keep track of the company spend and daily operations.

Likes Least

It wasn't always the easiest thing to use. I had to get a lot of help from coworkers to be able to figure out what I needed to do.

Recommendations

Ask previous colleagues to see how they use it first. Each company is different, and they use it differently for different reasons.

 

from Fresh Squeezed Ideas
Specialty: Other services
Size of portfolio: 101 or more users Portfolio size: 101 or more users

Highly Complex, Best for Large and Decentralized Businesses

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

It is an all-in-one tool that I used as both a project manager and as the marketing coordinator after a lateral promotion. For project management, it was ideal. As there were several teams located around the globe, we were able to store documents and statistics related to the project for easy project handover and to support our teammates when needed. As marketing coordinator, I was able to send out mass email campaigns to our clients and leads, specifying the list or client type/industry as desired. It was convenient to do this through one system without having to use a free email campaign service that would have a footnote at the bottom of the email indicating we used it. Finally, I helped code customer satisfaction surveys to track our performance on a project-by-project basis. The surveying was also used to understand the needs of our clients in order to grow the business in the right direction. It doesn't log out too fast after one is inactive, allowing you to work on other items and then turn back to the system to update it.

Likes Least

It can be particularly complex for users who aren't tech-savvy, and it's important the system administrator have experience in html/html5 coding. It can be difficult for users to manage their own dashboard and navigate the interface, but so long as they have contact with the administrator who can help onsite or remotely, it's fine. It does have an intimidating look to it, being that it can do so much. Its also not the prettiest interface I've ever encountered, which isn't really important, but the semiotics of it can turn someone off.

Recommendations

As usual, know what your needs are. The company I worked for that employed this software used it across the board, for CRM, sales and lead tracking, project management, and finance, among other things. It's important that you have an idea of what your processes are and allow enough flexibility so that you can integrate this system into them. Each team should have a "champion," so to speak, who ensures that employees use the system regularly as required so that the full benefits of it are realized.

 

from Jeff Howell Consulting
Specialty: Media
Size of portfolio: Single user Portfolio size: Single user

SaaS Support Specialist

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

NetSuite provided an almost limitless ability to customize for specific applications. Their support was exceptional, and I could create my own dashboard look the way that I wanted it.

Likes Least

Because NetSuite was so customizable, we needed someone almost dedicated to just NetSuite implementation and deployment. It also was slightly confusing to work with initially, but once you use it every day, it's a great environment to live in.

Recommendations

You definitely would not want to use this with only a few users. This tool is ideal for teams of 20+, in my opinion. Because it's so robust, you can't realize its full potential with a small team.

 

from EBSCO Publishing

Ease-of-use

Ease-of-use

 
Functionality

Functionality

 
Product Quality

Product Quality

 
Customer Support

Customer Support

 

We’ve been using NetCRM for over seven years and it has had a tremendously positive impact on the business. We were growing quickly and did not have the tools needed to help us collaborate around customers across functional teams (sales, customer satisfaction, marketing, etc.).

Netsuite allowed us to improve collaboration, streamline business processes, retire two legacy systems right off the bat, and increase transparency across the business. The time to implement NetCRM was extremely short – less than four months. We found the Professional Services team very competent, professional and flexible; we teamed closely with them and had a very smooth implementation with fully functioning dashboards and workflows on day one.

The on-going Support /options over the years has allowed us to get our questions answered and problems solved quickly. Over the years we’ve also been able to leverage Netsuite’s Web Services platforms to flow data in and out of CRM very easily. Suite Script (and general ease of integration) has also allowed us to build-out proprietary functionality, unique to our business, to provide NetCRM users a seamless, one-stop solution.

Having one place to track all customer contacts, opportunities, sales orders, and cases – in a web-based solution, easily accessible across our global workforce – has allowed our company to grow more easily and far more smoothly, with countless hours saved with more efficient workflows and processes.

 

from EnvisionWare, Inc.

Ease-of-use

Ease-of-use

 
Functionality

Functionality

 
Product Quality

Product Quality

 
Customer Support

Customer Support

 

EnvisionWare provides self service and library efficiency solutions to libraries around the globe. We operate in multiple currencies and languages and must provide services and access to our customers 24/7. Our commitment to customers dictates the need for adapting our business model, applications and services to varying needs.

Our company was using a combination of legacy systems that were hosted on various computers in our offices. Some were linked; some synchronized and others were manual. Various Sage applications, spreadsheets, in-house developed management applications, open source software development tracking tools and forms comprised the buik of our legacy system. Our Australian subsidiary was operating via email submission to a US-based, closed accounting system.

A marketing campaign from NetSuite drew our interest in the potential for a new, fully integrated solution. After a demonstration of NetSuite we performed an investigation of options from other vendors and realized that NetSuite uniquely addressed our concerns. We found value in a solution that began as an accounting system and grew into full CRM capabilities. The instinctive logging and audit control is applied throughout the system.

Aside from CRM and accounting we needed a platform that could be easily adapted to our needs and which could grow without the need for allocating our in-house developers who are focused on developing our solutions to libraries. In NetSuite we found a near out-of-box solution that solved our data management concerns and delivered a platform that, to date, has integrated twenty-one different solutions into a single, cloud-based system.

A move to the cloud came with some trepidation because of concerns over loss of control. However, we now have more control because adaptation of the system can be managed without IT resources and local network and power outages have zero impact to our business. In addition, the latency of a VPN connection became a non-issue since our partners and staff in other countries are now accessing a solution in the cloud. We have experienced far better uptime from the cloud than from locally managed servers. Total downtime since go-live is a few minutes.

Purchasing in early July, our IT department managed data migration while NetSuite Professional Services trained our staff and assisted with the implementation. We went live on October 1, 2008 and were fully transitioned to all new technologies by December.

After go-live we repurposed one full-time IT person to other responsibilities. By leveraging the NetSuite Customer Center we shifted some volume of account inquiries from staff to self-service inquiries via the web. In addition to self-service customer access to information, the transparency offered by a fully integrated, single solution that reduced staff needs in accounting. Employees have access to what they need; customers can view all details about their account and interact with our Company in a variety of ways, and our partners have direct access to pricing and other channel materials.

Updates are dramatically improved over the legacy system where a separate server hosted a new version of products and patches that had to be re-scripted and tweaked with each upgrade, taking countless hours of our staff time and that of hired consultants. Now we access a separate, free beta account to test our customizations and all of the new features delivered twice a year.

Support is quick to respond to every case entry. Our dedicated account rep provides a strong voice for our needs and proactively engages with us on a regular basis. We gain value in every new release and we continue to migrate disparate spreadsheets and applications into the NetSuite platform. We make good use of NetSuite's annual user conference to train our managers, learn from peers and view new options available from third party developers.

While very pleased with the system we feel that NetSuite lags behind in mobile platform support. An interactive smartphone/iPhone application is essential for field sales activities and we view the need for a native iPad application for field service that would be more responsive than a tablet browser as essential in today's market. As a software company our needs are not adequately addressed by the the knowledge base solution in NetSuite, which is limited and not particularly extensible.

NetSuite provided a platform for rapid, global growth; ease of customization by managers, and substantial cost savings to our operation that more than offset the cost of the system. The additional services we delivered to our customers from NetSuite were a contributor to our growth. We are recognized for offering the leading self service customer portal in our industry where customers can download software, search a knowledge base, pay their bill, view their maintenance information, track the progress of a project and view their contract pricing among numerous other capabilities.

Our first question for any new software / data requirement is, does NetSuite do it natively or is there a plug-in for NetSuite? If not then we work with NetSuite or one of NetSuite's partners to develop a solution for our needs or we script simple solutions in-house. NetSuite continues to exceed our expectations in ROI, ease of use, extensibility, and value while continuing to improve our core services through new enhancements and overall design improvements.

 
 
Write a Review
In just fifteen minutes, the experts at Software Advice can help you narrow down the right software for your organization. Call us for a Free FastStart Consultation: (888) 234-5132
Call us for a Free FastStart Consultation: (888) 234-5132