NetSuite Software


 

NetSuite CRM+ is a complete customer relationship management (CRM) solution for small and midsize organizations. NetSuite boasts thousands of customers globally, serving industries such as wholesale distribution, manufacturing, media/publishing and retail. Its emphasis on front- and back-office integration makes NetSuite one of the only CRM solutions that provides an all-in-one business solution with a complete view of the customer.

NetSuite CRM+ offers sales force automation, e-commerce, customer data management, partner relationship management, marketing analytics and more. The NetSuite for iPhone application extends the functionality of the software to the mobile device.

The analytics functionality is able to integrate back-office metrics and data with front-office operations to provide upper management with a more complete view of their organization. NetSuite CRM+ does not offer industry-specific variations, but its modern architecture and platform allows for personalization and customization.

NetSuite CRM+ offers software-as-a-service (SaaS) only deployment. It operates on a multi-tenant architecture and all information is stored in a secure data center. NetSuite also offers an application development platform known as the NetSuite Business Operating Platform (NS-BOS) that provides tools and resources for developers to plan, build and deploy industry-specific customizations and applications.

 

NetSuite - CRM dashboard
 
  • NetSuite - CRM dashboard
    CRM dashboard
  • NetSuite - Pipeline visibility
    Pipeline visibility
  • NetSuite - Mobile CRM
    Mobile CRM
  • NetSuite - Customer lifecycle management
    Customer lifecycle management
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000, Windows 8

131 Reviews of NetSuite

 
Software Advice Reviews (127)
More Reviews (4)

Showing 1-20 of 127

from Katerra
Specialty: Construction
Number of employees: 201-500 employees Employees number: 201-500 employees

Unsure about Netsuite

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N/A

I've been using Netsuite for about 10 months and I think my biggest concern is that it really isn't terribly user-friendly. Part of the problem may be lack of training on my part, but it seems that finding reports is quite difficult. I've had custom reports created that do provide the information that I need, however I wouldn't be able to create these reports on my own.

Pros

I like the dashboard feature on my home pages.

Cons

I don't like having to select different roles to perform various functions

 
 

from www.iSiDD.com
Specialty: Software / IT
Number of employees: 11-50 employees Employees number: 11-50 employees

NetSuite

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NetSuite enables companies to manage all key business operations in a single, integrated system, which includes customer relationship management; order management and fulfillment; inventory management; finance; ecommerce and Web site management; and employee productivity. NetSuite is delivered as an on-demand service, so there is no hardware to procure; no large, up-front license fee; and no complex set-ups. Additionally, NetSuite enables you to make better, faster decisions through real-time business intelligence. NetSuite’s patent-pending “real-time dashboard” technology provides an easy-to-use view into role-specific business information that is always up-to-date

 
 

from FarrWest Environmental Supply
Specialty: Distribution
Number of employees: 11-50 employees Employees number: 11-50 employees

Never Made it to GO Live

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As a small business we spent about $$$ to get us to go live. We never made it due to a disengaged NetSuite Project Manager, bad technical help and lack of response to our concerns by NetSuite. They just want to bill you for more hours, take forever to solve what should be simple problems or procedures, and have a big business non caring culture. We just wrote it off to a bad decision and went on with Quickbooks Enterprise Remote Hosting.

Pros

Has a few good features, combined CRM and Accounting

Cons

No Included Fixed Assets, payroll... etc etc. Will try and nickel and dime you to death. No response to questions or concerns. Just given canned answers. Not a good partner to have for a small business moving forward.

Advice to Others

I would stay away. Read all the fine print, and don't expect any personalized service. If you are set on going with them, I would hire an outside consultant that actually cares about correct implementation and setup for your company. Dont expect NetSuite to do you any favors or provide good customer service.

 
 

from Insite Software
Specialty: Software / IT
Number of employees: 51-200 employees Employees number: 51-200 employees

NetSuite Review - Nov 2016

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Netsuite is a solid product. Overall it performs as well as any accounting system that I have worked in/with. It is a bit on the expensive side. However, we are a small company (about 70 employees) so the solution was probably overkill for what we needed so we are most likely paying for features and functionality that we do not need but that is not a negative to Netsuite. Perhaps just not the right fit for us but great for a larger company. The system is easy to use and integrates really well with other solutions (Concur, Avalara, OKTA, etc.) which makes life easy for accountants.

Pros

Ease of use
Rev Rec
Project Management
Integration with other systems

Cons

Price
Reporting
UI

 
 

from Insite Software Solutions
Specialty: Software / IT
Number of employees: 51-200 employees Employees number: 51-200 employees

Netsuite is a great ERP for complex, cross-functional accounting practices

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Netsuite is a great product with intuitive functionality and nice design. Great for midto large companies looking for a comprehensive ERP that can be used with other departments to capture highly detailed data. Can be complex and timely to implement. Once ready, can see a quick return on investment

Pros

UX, integration, workflow, out-of-box reporting

Cons

Custom reporting, load times, cluttered workspaces

Advice to Others

If you are a mid to large company looking for a comprehensive ERP with cross-department collaboration and complex integrations, Netsuite can be a great choice. For a small to mid size company looking for a more "straight-forward" ERP with less complexity and cost, there may be better options. Overall, I think Netsuite is a very solid product and we have been more than happy with our experience with Netsuite as a whole.

 
 

from PEC University of Technology
Specialty: Education
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

Payroll and Financial Management of Small Business

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Using NS, it is easy to remain in touch with the employees in terms of monitoring their daily attendance and using that data to generate the payroll every month. It is easy to complete the timesheets daily as the system can be accessed using the internet anywhere and helps in keeping the records up to date. There is less scope of error and minimal delays in data entry. Notices can be issued using the online portal to all employees and be implemented easily and immediately.

Pros

1. Good GUI with tabs for each functionality.
2. Organized
3. Easy to use
4. Saves time

Cons

Workflow tool could use improvement
Not efficient to build a business intelligence. Have to transfer data to BI tool or even excel.
Not VFM if lesser number of employees

 
 

from Applied Materials
Specialty: Consulting
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

Good multipurpose software

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financial close; strong expense management; streamlined and auditable revenue management; and complete real-time visibility of critical information related to the company’s financial performance. This module integrates seamlessly with other NetSuite software like order management, inventory, CRM, and e-commerce functions.

Pros

1. Supports all platform devices: windows, mac, android
2. Multiple language support
3. Audit Trail Visibility
4. Tax Management
5. Centralized Vendor Management

Cons

1. Debit credit terms replaced with increase and decrease
2. Customizing roles is tedious

 
 

from VE Commercial Vehicles
Specialty: Manufacturing
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

Best CRM software

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Since everyone in your organization is connected to the customer relationship management software, you can track each employee's workflow, task-completion ratio and progress reports. The group calendar is a great place for everyone to keep track of their to-do lists and show off their accomplishments when they are completed.

There are plenty of helps and walk-throughs that each user can access for help in using the CRM software. You can create links to articles or upload documents that have an outline of company policies and procedures.

Pros

The ability to add data points to the customer and also to build a customer using project modules all while keeping the books accurately reflecting that financial relationship.

Cons

It doesn't have live chat support, nor does it have a social CRM application.
Higher turnaround times for complaint resolution

 
 

from RentSetGo
Specialty: Hospitality / Travel
Number of employees: 11-50 employees Employees number: 11-50 employees

Netsuite is a boon for e-commerce businesses

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NetSuite CRM connects you with all of your clients and employees, even those located in other countries. The eCommerce application allows you to track customer activity on your website and automatically saves it into your CRM solution. The cloud-based program keeps your data secure on NetSuite's server, which you can access from any computer or mobile device, so you will always be connected to your clients, even if you are not at your desk. Eliminate manual bottlenecks and mistakes and speed up the order-to-cash process by creating a seamless flow from sales quote to approved order, successful order to fulfillment, and on-time invoicing to payment. NetSuite’s order and billing management module integrates your sales, finance, and fulfillment operations. The result is improved quote accuracy, reduced billing errors, stronger revenue recognition processes, and more efficient fulfillment flow.

Pros

Demand Planning Engine
Gross Requirements Inquiry
Supply Chain Intelligence with MRP

Cons

POS Store option should be available without purchasing a separate TP module for companies with multiple locations
Customization costs too much

 
 

from Technodyne International
Specialty: Consulting
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

Cloud based software for managing and planning finances

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The cloud based offering is very reliable and cost effective when everything is taken into account. The software is very logical and sequential. The raw capacity for nearly every business activity is available if you are willing to invest in the modules. This is especially handy when field engineers are at a project site for extended times, and need to enter their time worked. NetSuite allows its administrators to dig deep down into the system and make whatever changes, tweaks, and scripts needed to make NetSuite work for you and your ever-changing company.

Pros

1. Efficient payroll system.
2. Helps in timely and accurate record creation for the data.
3. Reduces redundancy of data.

Cons

1. High training cost for non-accountants.
2. About 3 months time is required to initiate the software completely in the organization.
3. Updates are not frequent.

 
 

from Basware
Specialty: Consulting
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

Why NS should be an ERP solution

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This CRM solution lets you email individual customers or send mass emails from the customer relationship management application. This means you can also generate an invoice and immediately send it via email without needing to open your email program in a separate window. It also has dialing capabilities, which means with a compatible phone system and a click of a link, you can call a client from within NetSuite.

With this software, you can import contact information from many different programs, including an Excel spreadsheet. You can easily upload all of your email contacts and other information stored in an old CRM program into NetSuite where it will be converted, formatted and saved automatically.

Pros

Billing automation has allowed us to invoice out 2.1 million to 1,000+ customers within a week or two. This allows us to keep cashflow coming in at critical times with significantly less manpower than has been needed before.
Import and export from excel

Cons

Third Party softwares need to be purchased which is an extra cost

 
 

from GS E&C
Specialty: Construction
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

This is your solution

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The NetSuite CRM software is a clean business application that is easy to use and incorporates some of the most popular and most useful CRM tools for interacting with customers, tracking leads and managing email marketing. It is also the only CRM software we reviewed that has an eCommerce application that connects your CRM to your website to track client activity and organize that information into reports and forecasts that you can use to grow your business.

Pros

1. Data is secure and provides fraud protection.
2. Flexible Depreciation Management
3. Does the job of taking a prospect to a customer and then housing all data that comes from that relationship.
4. Organization of files is confusing, items saved at couple of places with url renamed.

Cons

1. Beneficial for average sized companies more than smaller ones.
2. Can be slow if too much of data is stored.

 
 

from GS Engineering & Construction
Specialty: Construction
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

Make it your default order and billing management software

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NetSuite’s order and billing management module integrates your sales, finance, and fulfillment operations. The result is improved quote accuracy, reduced billing errors, stronger revenue recognition processes, and more efficient fulfillment flow.

Pros

Flexible Billing Scheduling
Integrated Process Workflow
Shipping & Fulfillment
Financial Planning
Payroll Services
Incentive Compensation Management
Recurring Revenue Management

Cons

Emailing through the software has glitches which should be fixed.
The monthly limit for emails should be increased.

 
 

from Total
Specialty: Consulting
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

Recommended software for multiple operations

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Prior to NS we had several systems for tracking customer leads, opportunities, and quotes. Now we have all of that in one system, and with a little bit of scripting we perform margin tests on opportunities that allow for automated approval routing before estimates are sent to customers. Real-time access to virtually any data in the system—via customizable templates and custom reports—combined with the ability to create unlimited what-if scenarios makes NetSuite an exceptionally powerful financial planning tool.

There is not always a consistent naming of fields when customizing reports and searches. While this not a problem for a super user, it can be confusing for those not as experienced. Like any cloud solution, speed is always an issue. Companies need to really optimize their network to get the best results. Sending out emails is cumbersome and can be improved.

 
 

from GS E&C
Specialty: Consulting
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

NS along with add ons is amazing

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NetSuite has a comprehensive network of partners. Whatever you need to customize or automate, it can be done and there are plenty of partners to help. NetSuite can enable any one business, and all of it's employees. It has served as an easy way to manage and collect data by allowing limitless secure dashboard possibilities.

Pros

Good transparency across verticals and between the same level.
It has a very broad scope of use and high functionality.

Cons

High cost but manageable in a big organization.
Great UI

 
 

from Siemens
Specialty: Consulting
Number of employees: 10,000+ employees Employees number: 10,000+ employees

Why Netsuite is amongst the best

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NS has real-time dashboards that report and analyze the data in the system, helping company managers monitor, for example, Key Performance Indicators (KPIs). KPIs do more than tell you how many outstanding invoices or bills exist and what your account balances are. Simply put, they provide ways to assess the company's performance in terms of its organizational goals. Dashboards also deal with the more mundane details of the day with reminders of meetings, calls, and deadlines, etc.

Pros

Good transparency across verticals and between the same level

Cons

Price per email beyond 5000 per month is too much

 
 

from Trident
Specialty: Manufacturing
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

NS is better than SAP and Oracle

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NetSuite is being used for all of our financial transactions and reporting. In addition, NetSuite serves as our ERP and CRM system. The entire customer lifecycle, from lead generation through opportunities, quotes, sales orders, billing, collection, and customer service provisioning is done utilizing NetSuite as our one tool for all.

Pros

Good search capabilities over competitors like sap business one and Microsoft dynamics nav
Centralizes historic customer data and available for inquiries
Automates the processes and eliminates unnecessary paperwork.

Cons

Cannot export pdf and customize look and feel without using scripting and xml
Need to expand accessibility to external input

 
 

from Virginia Tech
Specialty: Education
Number of employees: 51-200 employees Employees number: 51-200 employees

Liaison tool for laboratory management

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NS helps in maintaining laboratory equipment and raw material for testing in appropriate quantity by serving as a centralized tool for the collection of data from all the subsidiary laboratories. This helps in keeping up with the demand as well as optimization of the cost. It also keeps all PO's centralized and provides functional recommendations.

Pros

Inventory allocation is very accurate
Allows processes to become paperless
Custom fields for roles and records

Cons

No phone support to customer
Increases cost every year

 
 

from SJK Architects
Specialty: Construction
Number of employees: 51-200 employees Employees number: 51-200 employees

NS is useful for all kinds of businesses

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We're a small company and didn't want to have a close to full time IT analyst with us so we invested in having the extra functionality with having a cloud solution.
It just took some time initially to adapt to the system but once it was setup, we have been using the system very efficiently and it saves a lot of time for us.

Pros

Recurring revenue is a time saver after being setup
Calendar usage is a good feature which helps in scheduling and managing appointments

Cons

Daunting learning curve.
Sending invoices at the same time is tedious-one at a time

 
 

from CSC
Specialty: Consulting
Number of employees: 10,000+ employees Employees number: 10,000+ employees

Review of NetSuite

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We have been using NetSuite for a long time now. Software is very easy to use and very robust. It is easy for daily using and training. The system keep updating adding more features. It is a good choice for most companies.

Pros

NetSuite is easy to use, easy to extract data from, easy to search, and cloud based so you can use it anywhere from any computer.

Cons

The only cons I've run into are the ability to subdivide some of the GL accounts (when integrating into Adaptive Planning).