NetSuite Software


 

NetSuite CRM+ is a complete customer relationship management (CRM) solution for small and midsize organizations. NetSuite boasts thousands of customers globally, serving industries such as wholesale distribution, manufacturing, media/publishing and retail. Its emphasis on front- and back-office integration makes NetSuite one of the only CRM solutions that provides an all-in-one business solution with a complete view of the customer.

NetSuite CRM+ offers sales force automation, e-commerce, customer data management, partner relationship management, marketing analytics and more. The NetSuite for iPhone application extends the functionality of the software to the mobile device.

The analytics functionality is able to integrate back-office metrics and data with front-office operations to provide upper management with a more complete view of their organization. NetSuite CRM+ does not offer industry-specific variations, but its modern architecture and platform allows for personalization and customization.

NetSuite CRM+ offers software-as-a-service (SaaS) only deployment. It operates on a multi-tenant architecture and all information is stored in a secure data center. NetSuite also offers an application development platform known as the NetSuite Business Operating Platform (NS-BOS) that provides tools and resources for developers to plan, build and deploy industry-specific customizations and applications.

 

NetSuite - CRM dashboard
 
  • NetSuite - CRM dashboard
    CRM dashboard
  • NetSuite - Pipeline visibility
    Pipeline visibility
  • NetSuite - Mobile CRM
    Mobile CRM
  • NetSuite - Customer lifecycle management
    Customer lifecycle management
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000, Windows 8

46 Reviews of NetSuite

Showing 1-20 of 46

 

from Power TakeOff
Specialty: Software / IT
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Great software but a bit complicated

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Likes Best

They have quick support response and can add custom fields and views.

Likes Least

Very complicated to create workflows, reports, etc.

Recommendations

Best to have their support help with custom set up.

 

from Fonality
Specialty: Telecommunications
Size of portfolio: 51 to 100 users Portfolio size: 51 to 100 users

good reports you can build in this software

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N/A

Likes Best

You can customize a lot on this software, create invoices etc.

Likes Least

generating reports can be easier to create for employees .

Recommendations

Take advantage of what this software does especially the reports

 

from Fonality
Specialty: Telecommunications
Size of portfolio: 101 or more users Portfolio size: 101 or more users

Good product over all

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Likes Best

This product is well done. It was well designed, all actions that need to be taken are clear and easy to understand.

Likes Least

I dislike the fact that we have to change passwords more often than I would want to.

Recommendations

In general, this product is good/easy to work with. No major downsides that I can say about it.

 

from Stitch It Canada's Tailor
Specialty: Retail
Size of portfolio: 21 to 50 users Portfolio size: 21 to 50 users

So far so good

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Product Quality

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Likes Best

Helpful and willing to work with you to meet your needs

Likes Least

some extra costs that we had to add on in order to get the software to be tailored to our needs

Recommendations

have all your requirements listed and have vendor match up what is needed to meet those requirements.

 

from Power TakeOff
Specialty: Energy
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Works well for what i need

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Likes Best

The ability to import emails from outlook to Netsuite

Likes Least

There are a lot of features that I find confusing to use or setup

Recommendations

Dont hesitate to contact support if you have any questions.

 

from Suntech
Specialty: Manufacturing
Size of portfolio: 101 or more users Portfolio size: 101 or more users

Love it!!!

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N/A

Likes Best

User friendly, easy to edit and customize reports to your specified requirements.

Likes Least

NS would occasionally upgrade without giving a heads up.

Recommendations

Make sure to advise the vendor to notify you of any system upgrades on their end.

 

from Fonality Inc.
Specialty: Telecommunications
Size of portfolio: 101 or more users Portfolio size: 101 or more users

This is a Great Product!

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N/A

Likes Best

Great for being productive. Easy to learn and quickly becomes useful

Likes Least

Customer service is not as bad, but definitely needs more improvement.

Recommendations

NetSuite has been a very useful collection of office tools and business items in all of our business needs.

 

from Fonality INC
Specialty: Telecommunications
Size of portfolio: 51 to 100 users Portfolio size: 51 to 100 users

A customizable platform for solving your eCommerice needs

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Likes Best

Comprehensiveness and being able to do everything in a single software. Integration of information from customer database, to shipping (fulfilling), to billing, to accounting and bookkeeping, to email campaigns, to website management, and report generation.

Likes Least

It still takes some training to learn to master the skills. Some of the more complicated and creative setups require extensive coding.

Recommendations

Very robust platform. Just make sure you familiarize yourself with it.

 

from Fonality, Inc
Specialty: Telecommunications
Size of portfolio: 101 or more users Portfolio size: 101 or more users

Love netsuite at work

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Likes Best

it has all tools needed to complete daily work tasks at Fonality. Easy access to different reports organized by a pull down menu.
Able to edit your own netsuite menu to your liking removing icons you wont use.

Likes Least

It still takes some training to learn to master the skills. Some of the more complicated and creative setups require extensive coding.

Recommendations

Use netsuite to control your work processing tasks needed to run a business successfully. Netsuite will help your company organize the flow of inventory according to your company needs. By creating reports, up to date inventory quantity, and a resource of Help Center tools. go to table of contents

 

from Fonality Inc.
Specialty: Software / IT
Size of portfolio: 101 or more users Portfolio size: 101 or more users

Evaluation of Netsuite

Ease-of-use

Functionality

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N/A

Likes Best

I like that it captures all order details and transactions.

Likes Least

I like everything about the product. But it would be better if same user could login from multiple PCs simultaneously.

Recommendations

I dont have any recommendations for others using this product.

 

from Fonality
Specialty: Software / IT
Size of portfolio: 51 to 100 users Portfolio size: 51 to 100 users

Big help for my department

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Likes Best

Very helpful, you can add and customize a lot for reports.

Likes Least

I believe the setup or how it looks like can be improved so more user friendly.

Recommendations

It could be good if there is a way to generate reports for level 1 users.

 

from Fonality, Inc
Specialty: Telecommunications
Size of portfolio: 101 or more users Portfolio size: 101 or more users

Netsuite review

Ease-of-use

Functionality

Product Quality

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Likes Best

The flow of the layout is easy to read. Some of the fields are hidden but once you learn how to use it its pretty simple.

Likes Least

Not very user friendly. Lots of hidden areas you have to look though before finding what you were looking for.

Recommendations

Spend a good week learning how to use NetSuite or you will get lost using it.

 

from Fonality Inc.
Specialty: Telecommunications
Size of portfolio: 101 or more users Portfolio size: 101 or more users

Product is great!

Ease-of-use

Functionality

Product Quality

Customer Support

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Likes Best

It allows me access anywhere in the world. I can even use it on my mobile, great for when I'm traveling, working from home, or simply not in my office.

Likes Least

When needing features or bug fixes, customer service and support can take a very long time to correct issues. I also can't stand the fact that I have to continuously change my password a few times a year.

Recommendations

Similar to SAP, but fraction of the cost, and you can work remote.

 

from dunnhumby
Specialty: Software / IT
Size of portfolio: 51 to 100 users Portfolio size: 51 to 100 users

NetSuite - Complete CRM

Ease-of-use

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N/A

Likes Best

It comes loaded with an integrated ecommerce applications which directly connects the website to the CRM. This application tracks the all the information about the customer visiting the website and upload the information in the CRM in an organized and meaningful manner.

Being a cloud based solution, it can be accessed from any device anywhere in the world.

Likes Least

It does not come with industry specific variations which means that industry specific best practices are not pre loaded.

Product updates cause issues most of the times and UI and flow is not intuitive

Recommendations

If your business is a global one and there is a need to access complete customer information on the go, it is an ideal solution. But keep in mind that does not come configure for specific industry.

 

from Southeast Exhibits & Events
Specialty: Other
Size of portfolio: 21 to 50 users Portfolio size: 21 to 50 users

Marketing and Sales Alignment = Business Harmony

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Customer Support

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Likes Best

My client really appreciated the analytics functionality. Having the ability to integrate back-office metrics and data with front-office operations is next level. This functionality really helped my client to set sound benchmarks and goals for their organization.

Likes Least

Onboarding proved to be a pain. The platform is a bit cumbersome. Be prepared to build in plenty of time for training.

Recommendations

Get it set up and build from there. Don't try to do too much too soon. Implement, train, then tweak.

 

from Precept Ministries International
Specialty: Non-Profit
Size of portfolio: 101 or more users Portfolio size: 101 or more users

JavaScript Based CRM

Ease-of-use

Functionality

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Customer Support

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Likes Best

I love the idea of my supply chain being directly connected to my estore and my accounting department. But that's the issue, it's just an idea that I like. In practice, connecting all of these things in one system breeds complexity.

Likes Least

The professional services staff has proven to be less than helpful. We've spent countless hours and dollars to build/tweak functionality only to see it fail in production.

Recommendations

Spend more time looking at SalesForce. The complexity of NetSuite and the seemingly endless need for custom JavaScripts to do the simplest tasks remind me of how simple SalesForce actually is.

 

from Social Annex
Specialty: Software / IT
Size of portfolio: 21 to 50 users Portfolio size: 21 to 50 users

Excellent and user friendly

Ease-of-use

Functionality

Product Quality

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N/A

Likes Best

That is its very customizable.The ability to customize just about anything we wanted to bolt on to their system could be done. They have many different third party applications that can be added easily.

Likes Least

The interface, while nice, is a bit unintuitive at first. It takes some time to get used to the flow of the screens, and working in the interface.

Recommendations

Evaluate what you actually want. ease of use for reporting... navigation... support.. and then decide...

 

from Python Safety
Specialty: Manufacturing
Size of portfolio: 21 to 50 users Portfolio size: 21 to 50 users

Netsuite is sweet!

Ease-of-use

Functionality

Product Quality

Customer Support

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Quality
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Likes Best

extremely easy to learn and the support department is helpful

Likes Least

that we didn't have it sooner :( we were stuck with Quickbooks

Recommendations

make the investment it will save years of your lives

 

from Matrix Design Group
Specialty: Manufacturing
Size of portfolio: 51 to 100 users Portfolio size: 51 to 100 users

Constient and Organized

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Functionality

Product Quality

Customer Support

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Likes Best

I enjoy how all of the system works together in a uniform and congruent way.

Likes Least

It is somewhat difficult to navigate and look up specific items/projects.

Recommendations

Keep it simple and clean when you set it up. Don't try to get too complicated.

 

from Matrix Design Group
Specialty: Engineering
Size of portfolio: 51 to 100 users Portfolio size: 51 to 100 users

AP Clerk NetSuite Review

Ease-of-use

Functionality

Product Quality

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N/A

Likes Best

I like the ease of use and the customized features.

Likes Least

The customized search is ridiculously hard to use.

Recommendations

Ask about functions, customization, and ease of use. Also ask about cost to implement, upkeep, and customize.