NetSuite Software


 

NetSuite CRM+ is a complete customer relationship management (CRM) solution for small and midsize organizations. NetSuite boasts thousands of customers globally, serving industries such as wholesale distribution, manufacturing, media/publishing and retail. Its emphasis on front- and back-office integration makes NetSuite one of the only CRM solutions that provides an all-in-one business solution with a complete view of the customer.

NetSuite CRM+ offers sales force automation, e-commerce, customer data management, partner relationship management, marketing analytics and more. The NetSuite for iPhone application extends the functionality of the software to the mobile device.

The analytics functionality is able to integrate back-office metrics and data with front-office operations to provide upper management with a more complete view of their organization. NetSuite CRM+ does not offer industry-specific variations, but its modern architecture and platform allows for personalization and customization.

NetSuite CRM+ offers software-as-a-service (SaaS) only deployment. It operates on a multi-tenant architecture and all information is stored in a secure data center. NetSuite also offers an application development platform known as the NetSuite Business Operating Platform (NS-BOS) that provides tools and resources for developers to plan, build and deploy industry-specific customizations and applications.

 

NetSuite - CRM dashboard
 
  • NetSuite - CRM dashboard
    CRM dashboard
  • NetSuite - Pipeline visibility
    Pipeline visibility
  • NetSuite - Mobile CRM
    Mobile CRM
  • NetSuite - Customer lifecycle management
    Customer lifecycle management
Supported Operating System(s):
Windows XP, Windows Vista, Windows 7, Windows 2000, Web browser (OS agnostic), Unix, Solaris, Mac OS, Linux, IBM OS/400, HP-UX, AIX

28 Reviews of NetSuite

Showing 1-20 of 28

 

from Matrix Design Group
Specialty: Manufacturing
Size of portfolio: 51 to 100 users Portfolio size: 51 to 100 users

Constient and Organized

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

I enjoy how all of the system works together in a uniform and congruent way.

Likes Least

It is somewhat difficult to navigate and look up specific items/projects.

Recommendations

Keep it simple and clean when you set it up. Don't try to get too complicated.

 

from Matrix Design Group
Specialty: Engineering
Size of portfolio: 51 to 100 users Portfolio size: 51 to 100 users

AP Clerk NetSuite Review

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

I like the ease of use and the customized features.

Likes Least

The customized search is ridiculously hard to use.

Recommendations

Ask about functions, customization, and ease of use. Also ask about cost to implement, upkeep, and customize.

 

from Matrix Design Group
Specialty: Other
Size of portfolio: 21 to 50 users Portfolio size: 21 to 50 users

Love Netsuite!

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

I like the visibility and the easily accessible information that NetSuite provides. If a customer calls with an inquiry and can provide only a few details, NetSuite offers so many tools that you can quickly take that piece of the puzzle and see the big picture.

Likes Least

What I like least is the character limit for inputting serial numbers. Generally, we can only load 60-70 serial numbers at a time. Also, the amount time it takes for NetSuite to run the scripts and load the serial numbers is frustrating. If we are needing to fulfill or receive 1000+ serial numbers, it takes 10-15 minutes.

Recommendations

I would recommend spending some time learning how to generate reports and saved searches. With these tools, you can quickly access and export information. Being proficient with these tools will make you a very valuable asset to your company.

 

from Python Safety, Inc.
Specialty: Manufacturing
Size of portfolio: 21 to 50 users Portfolio size: 21 to 50 users

NetSuite review

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Although a very comprehensive solution, NetSuite was actually fairly easy to implement. I believe we actually "broke the record" on the fastest conversion process from QuickBooks to NetSuite. Their implementation team was outstanding.

Likes Least

The supply chain portion of the product is not as strong as the CRM or Finance areas. There is one key report which I would have expected which does not exist, causing me to spend effort to bridge two reports together manually by transferring numbers. Additionally, compared to all the other teams within NetSuite I encountered, I was least impressed with the Education. They only took the time to instruct on very generic areas of the product and made no effort to understand even the basic changes we had made during implementation.

Recommendations

Conduct a thorough diligence process. Understand the functionality that's most important to your business and ensure it meets the needs. There are many packages available, with strengths and weaknesses in various areas. Don't cut corners on pre-implementation planning - we did it quickly but comprehensively, enabling us to have a very successful cutover.

 

from Ultimate Software
Specialty: Manufacturing
Size of portfolio: 21 to 50 users Portfolio size: 21 to 50 users

NetSuite Business Solution

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

I like the fact the software is US based. The dashboard is capable of delivering a solid solution for most of your reporting needs. It has the ability to cover all your Sales and Support tracking with a reporting functionality that delivers an extra kick.

Likes Least

While the reporting is extensive it does require some time investment to get the right report format as there are different methods of reporting in some cases you can find yourself getting close to what you want only to have to switch reporting methods.

Recommendations

For the price this software delivers a solid list features and capabilities that is hard to pass up. The software support is less than perfect but this is not uncommon when trying to get help deploying a solution to your business needs.

 

from Matrix Design Group
Specialty: Manufacturing
Size of portfolio: 51 to 100 users Portfolio size: 51 to 100 users

Great Product and Continues to Get Better Each Release

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

User Experience and having the ability to fully customize to meet our needs.

Likes Least

Pricing seems a little high. They get you on all of the "modules" that we think should be part of the base package.

Recommendations

Negotiate up front with cost, it'll save you every year to come afterwards. During Implementation, be sure to understand all the ramifications of each setting, some will bite you later if set wrong at the beginning.

 

from CADD Microsystems, Inc.
Specialty: Software / IT
Size of portfolio: 21 to 50 users Portfolio size: 21 to 50 users

NetSuite CRM+ - Love the Dashboard

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

NetSuite is at the core of our customer relationship management, it supports our sales force and marketing, as well as customer support and order management. It is easily integrated with the core financial solution.

NetSuite's flexibility and thoroughness are evident from the very start. The first thing I look at was the dashboard. NetSuite offers several pre-configured but customizable screen layouts designed for specific company roles. Employees can customize their dashboards. These are real-time dashboards that report and analyze the data in the system, helping company managers monitor, performance.

Likes Least

With NetSuite you cannot purchase individual modules.

Recommendations

NetSuite focuses on financial management but is much more sophisticated and flexible than what you find in entry-level accounting software.

 

from LanzaTech Inc.
Specialty: Other
Size of portfolio: 101 or more users Portfolio size: 101 or more users

Ex-Consultant and Current Admin

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Initial cost and on going costs are comparatively speaking very low. You can normally get away with having a first year cost of around $150-$300k depending on products and company size +/- additional pro services or 3rd party implementation teams. Additionally, the customization ability allows a good admin and dev team with proper business acumen to really create a system that reflects the current processes within the organization.

Likes Least

Ease of customization and relative complexity of permissions can lead to users having more power than they should and accidentally or purposefully creating or changing forms and database components. Additionally pro services can be less than knowledgeable and may lead users down canned or bad practices.

Recommendations

At the end of the day any ERP is only as strong as the process that derive the data being entered into it. That being said it will require a hard look into the organization which usually leads to re-structuring or firming up the current SOP. I would recommend really identifying all the current pitfalls in the SOP, see how they work in the ERP, and then design on that. Along with that I would pre-define success metrics and you can quantify as buy-in milestones to check on the health of the organization. Usually the kiss of death with NetSuite or and enterprise level software is ambiguity.

 

from your green VA
Specialty: Consulting
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

NetSuite CRM+ Review

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

It's an all in one system that is scalable for larger businesses with multiple locations.

Likes Least

It's not as easy to use as other CRM's. The learning curve is a little steep.

Recommendations

Small businesses could find an easier to use system. However, for large businesses with a large number of contacts, this system works well. Be sure to know what you need and either get the training or hire a tech person for best results.

 

from P3 Medical Ltd
Specialty: Manufacturing
Size of portfolio: 21 to 50 users Portfolio size: 21 to 50 users

One of our best business decisions

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

The breadth and simplicity of functionality in a cloud-based application.

Likes Least

Some functionality is still evolving, and Professional Services can be difficult/expensive.

Recommendations

Simply review existing users and check out reference sites.

 

from Zingy Pet Inc
Specialty: Other services
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

The Best Or Nothing

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

I like the flexibility and scalability!

I really like the fact that I can login on any device and run my company. I'm no longer bound to the desk and can make informed critical decision as we drive the company into bigger and better opportunities.

Likes Least

eCommerce tables and formatting of our Branded Skin was challenging and a relatively out dated compared to other eComm channels today.

That being said, I do highly value the fact that everything is tied together and eCommerce functionality is built in.

Recommendations

Don't look anywhere else. NS is the best (trust me, I've been there and done it with others and nothing comes close).

 

from IBM
Specialty: Telecommunications
Size of portfolio: 101 or more users Portfolio size: 101 or more users

Netsuite review

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

I cant stand this product. I can't say anything good about it.

Likes Least

It's very hard to use. The support is bad, and I think its a waste of money.

Recommendations

Go look somewhere else. Look anywhere else.

 

from IBM
Specialty: Software / IT
Size of portfolio: 101 or more users Portfolio size: 101 or more users

NetSuite Review

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

They offer amazing support and great functionality.

Likes Least

I think the user interface could use an overhaul, and it could be easier to use.

Recommendations

I think you look no further because I've never had an issue with it.

 

from Dell
Specialty: Software / IT
Size of portfolio: 21 to 50 users Portfolio size: 21 to 50 users

Netsuite takeaway

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

It gets the job done and keeps things organized pretty well. I think we need it.

Likes Least

I wish it was easier to use and that I didnt need so much training on the smallest things.

Recommendations

Have someone walk you through it first. A 30-minute session does wonders, especially with this thing.

 

from Dell
Specialty: Software / IT
Size of portfolio: 11 to 20 users Portfolio size: 11 to 20 users

All-in-one CRM solutions

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

NetSuite CRM+ is an all-in-one solution that automates the sales process. It was also very helpful in product management and keeping everything organized.

Likes Least

There is a very steep learning curve in the beginning. The user should have prior HTML/HTML5 coding experience in order to have an easier time working with the program.

Recommendations

Make sure to have proper training on how to use the software in order to have an easier time navigating through it.

 

from Scality
Specialty: Software / IT
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

I used this tool to help support my finance team

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

It allowed us to keep track of the company spend and daily operations.

Likes Least

It wasn't always the easiest thing to use. I had to get a lot of help from coworkers to be able to figure out what I needed to do.

Recommendations

Ask previous colleagues to see how they use it first. Each company is different, and they use it differently for different reasons.

 

from Heckler Design
Specialty: Other
Size of portfolio: 6 to 10 users Portfolio size: 6 to 10 users

NetSuite Review

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Streamlines processes, increases organization and productivity.

Likes Least

Nothing; it's all awesome. I have no complaints about this product.

Recommendations

I have no recommendations for others evaluating software like this.

 

from Highstreet IT Solutions, LLC
Specialty: Software / IT
Size of portfolio: 101 or more users Portfolio size: 101 or more users

NetSuite Review

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

I feel the product is very robust and handles what we need it to do for our organization.

Likes Least

It is not very user-friendly or intuitive. It is hard for our users to pick up and start using without a fair bit of training.

Recommendations

Do you research and make sure that the ability of this software is right for the size of your company.

 

from Cornerstone Solution
Specialty: Software / IT
Size of portfolio: 51 to 100 users Portfolio size: 51 to 100 users

an evaluation of netsuite crm+

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Very little maintenance is required on my part. The availability of a cloud-based solution dispels the requirement of an in-house service, which has important cost implications. All updates are done by NetSuite. The ease of organizating data is an obvious plus side.

Likes Least

Physical inventory not coming with an option to lock or freeze quantities at an instant time-wise. User/role permissions are granular, which is great but sometimes the definitions are not clear. NetSuite Outlook Integration has been frustrating so far, working for a while then just stopping for no apparent reason.

Recommendations

Netsuite consulting is not recommended. For the most part, NetSuite is a useful product. The company is responsive to users' feedback and enhancement to the software is foreseeable to make it a great crm application.

 

from Steve Padis Jewelry
Specialty: Retail
Size of portfolio: 21 to 50 users Portfolio size: 21 to 50 users

Netsuite CRM

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Customizeable, good support team, large scope of data tracking and "searches."

Likes Least

Not intuitive, difficult to train and difficult to change sub-sub-items.

Recommendations

Begin with heavily customized model, so that internal team doesn't spend too much time on the customization.

 
 
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