NetSuite Software


 

NetSuite CRM+ is a complete customer relationship management (CRM) solution for small and midsize organizations. NetSuite boasts thousands of customers globally, serving industries such as wholesale distribution, manufacturing, media/publishing and retail. Its emphasis on front- and back-office integration makes NetSuite one of the only CRM solutions that provides an all-in-one business solution with a complete view of the customer.

NetSuite CRM+ offers sales force automation, e-commerce, customer data management, partner relationship management, marketing analytics and more. The NetSuite for iPhone application extends the functionality of the software to the mobile device.

The analytics functionality is able to integrate back-office metrics and data with front-office operations to provide upper management with a more complete view of their organization. NetSuite CRM+ does not offer industry-specific variations, but its modern architecture and platform allows for personalization and customization.

NetSuite CRM+ offers software-as-a-service (SaaS) only deployment. It operates on a multi-tenant architecture and all information is stored in a secure data center. NetSuite also offers an application development platform known as the NetSuite Business Operating Platform (NS-BOS) that provides tools and resources for developers to plan, build and deploy industry-specific customizations and applications.

 

NetSuite - CRM dashboard
 
  • NetSuite - CRM dashboard
    CRM dashboard
  • NetSuite - Pipeline visibility
    Pipeline visibility
  • NetSuite - Mobile CRM
    Mobile CRM
  • NetSuite - Customer lifecycle management
    Customer lifecycle management
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000, Windows 8

63 Reviews of NetSuite

Showing 1-20 of 63

 

from Americ Machinery Corporation
Specialty: Construction
Number of employees: 11 to 20 employees Employees number: 11 to 20 employees

A continued work in progress

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Likes Best

Some reports can be developed instantly and that's about it.

Likes Least

Some of the functionality for what we need doesn't seem to adapt and way too many functions.

Recommendations

Make sure that it does all aspects that you need (i.e. inventory management, CRM, sales tools, etc.)

 

from ScribbleLive
Specialty: Software / IT
Number of employees: 101 to 500 employees Employees number: 101 to 500 employees

NetSuite: The Love Hate Relationship

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Likes Best

NetSuite provides easy to use drill downs on financials statements, and easy to build reporting wizards.

Likes Least

very modularized, one workflow often requires multiple modules to be deployed.

Recommendations

If your a growth company, play out your growth scenarios as best as possible. NetSuite is expensive and clunk to adapt as processes change.

 

from RevZilla.com
Specialty: Retail
Number of employees: 101 to 500 employees Employees number: 101 to 500 employees

Controller

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Likes Best

Integrates with our internally built customer facing site.

Likes Least

Customer and Technical Support.
Very slow processing time and lengthy process for certain month end functions and processes.

Recommendations

Make sure you fully communicate your back end internal systems and how they need to integrate with NetSuite. Discuss your full reporting needs from a Sales, Inventory, Accounting, and Finance perspective.

 

from ScribbleLive
Specialty: Software / IT
Number of employees: 101 to 500 employees Employees number: 101 to 500 employees

Overall great online platform

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Likes Best

Online so I am able to access from anywhere, anytime.

Likes Least

Many add-on modules are needed which can run up the annual cost of the platform

Recommendations

Compare to competitors and make sure you understand the functionalities you need

 

from Riskalyze
Specialty: Accounting
Number of employees: 1 employee Employees number: 1 employee

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from Midwest Foods
Specialty: Food / Beverage
Number of employees: 101 to 500 employees Employees number: 101 to 500 employees

Netsuite has given me so many headaches and midnight wake up calls

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Likes Best

It is an all in one solution and is customizable. It is easy to learn and use. It works well for buisnesss where items dont change often

Likes Least

Weekly updates that they don't inform the end user about

Recommendations

If you pick netsuite as your system stay away from customizing anything

 

from Midwest Foods Inc.
Specialty: Food / Beverage
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

Easy to Use costly ERP.

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Likes Best

Its easy to navigate and creadting reports are way more easier than Crystal Reporting. You can export everything to excell.

Likes Least

I wish it will be little bit faster and I wish Netsuite would force to get new updates.

Recommendations

I have been using Netsuite for over 2 years. I like it because you can customize it how ever you want. Of course you need programmer for that . It not that cheap /

 

from Midwest Foods
Specialty: Food / Beverage
Number of employees: 101 to 500 employees Employees number: 101 to 500 employees

Can be good but it can also not be...

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Likes Best

Product itself is very easy to use and to learn and love the fact that is SaaS product so no hardware to maintain on our end.

Likes Least

There are way to many updates that occur with this product and if you have a customized version it greatly disrupts your operation

Recommendations

This software is great out of the box and if you are a small to mid-size company. If you are a bigger company with specialized prizing and several subsidiaries this will not be the ERP software to get unless you have an in house programmer to continuously re-write or update custom scripts. Without an in house programmer it will be very costly to maintain this product.

 

from Medical Home Team
Specialty: Other services
Number of employees: 101 to 500 employees Employees number: 101 to 500 employees

So far it's been a very easy implementation experience.

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Likes Best

Very organized and reliable to work with. The product will save us alot of time.

Likes Least

Nothing...There isn't anything I can see so far. We were using QB Enterprise and so anything is an improvement at this point.

Recommendations

Be sure the product is going to make things easier vs more confusing.

 

from Lighthouse Catholic Media
Specialty: Media
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

Netsuite is a solid ERP solution

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Likes Best

The custom report building and sending is very powerful. Highly customizable dashboard.

Likes Least

Netsuite has somewhat clunky UI and UX and relatively infrequent updates.

Recommendations

Netsuite is a very robust ERP solution that meets many of our needs for a business.

 

from Texchine, Inc
Specialty: Distribution
Number of employees: 11 to 20 employees Employees number: 11 to 20 employees

Extremely Helpful

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Likes Best

Overall I think Netsuite is a good product. It is easy to use. It is also easy to make corrections in the system, just don't click the "close" icon.

Likes Least

I am pleased with Netsuite. The monthly cost for a small/mid size business is a little higher than we'd like to pay however, this does not mean it's not a good product. One area of improve would be to build in a way to create kits or assemblies.

Recommendations

Use Software Advice to assist in researching and identifying new systems for your current business needs.

 

from Lighthouse Catholic Media
Specialty: Distribution
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

Netsuite Review

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Likes Best

Netsuite has it's perks, it is typically very easy to navigate I would consider if user friendly.

Likes Least

Occasionally can be a little slow, and freezes, typically takes a few moments to load, granted the internet connection I am sure has a great deal to do with that.

Recommendations

Just needs to have some fine tuning, a few items could be looked into to make things run a little smoother and user friendly.

 

from Lighthouse Catholic Media
Specialty: Retail
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

Netsuite is great when you know what you're doing!

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Likes Best

The ability to customize netsuite to do what needs to be done

Likes Least

The complexity of netsuite at times. It's not very intuitive. I highly suggest becoming best friends with your account manager to help you set stuff correctly.

Recommendations

Make sure you actually need someone this robust. Netsuite can do A LOT, but not everyone needs everything it offers.

 

from Lighthouse Catholic Media
Specialty: Non-Profit
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

Comparatively, Netsuite is pretty good

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Likes Best

It is very easy to search and navigate. It also seems pretty easy to manipulate this CRM for our own needs.

Likes Least

There are times where silly things seem to be manual that shouldn't be.

Recommendations

Be sure to receive clear and thorough training on Netsuite. I think we struggle with this software not because it is a bad product, but because we do not know the product well enough.

 

from Lighthouse Catholic Media
Specialty: Distribution
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

Not conducive to learning

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Likes Best

The ability for large and in depth reports allows for a lot of data analysis.

Likes Least

Very difficult to learn how to do the reports yourself - which then requires a lot of back and forth between you and IT to get the right report

Recommendations

Netsuite is customizable but it does not play well when it is customized. If you wan to use its features as is - good for you. If not, find an open source software package

 

from Lighthouse Catholic Media
Specialty: Non-Profit
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

Netsuite is a headache to users

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Likes Best

It's a complete ERP. It has lots of functionality built right in.

Likes Least

It is not easy to use or to learn. Generating reports requires a degree in minutia.

Recommendations

Make sure that you get direct access to their helpdesk because if you do not have a seasoned tech team in house you may be in for a lot of stress.

 

from Power TakeOff
Specialty: Software / IT
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Great software but a bit complicated

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Likes Best

They have quick support response and can add custom fields and views.

Likes Least

Very complicated to create workflows, reports, etc.

Recommendations

Best to have their support help with custom set up.

 

from Fonality
Specialty: Telecommunications
Number of employees: 101 to 500 employees Employees number: 101 to 500 employees

good reports you can build in this software

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Likes Best

You can customize a lot on this software, create invoices etc.

Likes Least

generating reports can be easier to create for employees .

Recommendations

Take advantage of what this software does especially the reports

 

from Fonality
Specialty: Telecommunications
Number of employees: 501 to 1,000 employees Employees number: 501 to 1,000 employees

Good product over all

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Likes Best

This product is well done. It was well designed, all actions that need to be taken are clear and easy to understand.

Likes Least

I dislike the fact that we have to change passwords more often than I would want to.

Recommendations

In general, this product is good/easy to work with. No major downsides that I can say about it.

 

from Stitch It Canada's Tailor
Specialty: Retail
Number of employees: 501 to 1,000 employees Employees number: 501 to 1,000 employees

So far so good

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Likes Best

Helpful and willing to work with you to meet your needs

Likes Least

some extra costs that we had to add on in order to get the software to be tailored to our needs

Recommendations

have all your requirements listed and have vendor match up what is needed to meet those requirements.

 
 
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