OnContact CRM is a full-featured, mid-market CRM application that delivers tools to help users cultivate and grow relationships. Offered as a cloud or on-premise deployment, the solution comes out of the box with a mobile application and Sales, Marketing Automation, Marketing Management, Customer Service and Contact Center functionality. The system is also Mac-friendly.
OnContact CRM drives productivity via a centralized dashboard that allows users to access vital information from a single screen. With capabilities in sales management, campaign management, multi-channel marketing, issue tracking, and escalation, this system is applicable to the technology, healthcare, software, and insurance industries, among others. The Customizer tool provides a way for users to adjust their screen formats and change toolbars, buttons, and fields to fit their own individual workflows and business rules, allowing this system to appeal to multiple industries with specialized needs.
Melinda from MiMis cloth diapers
Simple to use, very easy to keep track of clients.
Difficult to say, I procrastinate with populating my client info, thus it would be nice to get reminders
If you don't understand how to use the product, speak with customer service to understand it better and get its full benefit.
Jim from steel industry
Easy to use and quick to learn. The customer support and free training seminars are offered frequently and a plus.
Justin from Electrical/Electronic Manufacturing
Very slow and tedious and slow. We used because of of the ERP system we use, but I would not recommend this to anyone. Some good features but it is more confusing than it is helpful.