Openstream CRM is a Web-based customer relationship management (CRM) solution designed for small and midsize businesses. It's suite of applications includes marketing automation, sales force automation, field service automation and customer service management.
The marketing feature of Openstream CRM provides real-time availability of information about each customer to every user. Salesforce automation provides information to the sales division to allow for more informed decisions related to lead handling procedures. Using the field service automation feature to efficiently capture field data and schedule on field tasks helps field sales representatives deliver better quality of sales.
Openstream CRM also uses speech and voice recognition technology to implement features such as data entry and voice enabled authorizations.