Oracle Contact Center Anywhere Software provides a robust call center system with a host of features that include call queuing, call routing, as well as callback requests including email, online chat, and web callback. By providing a variety of channels for customers to reach out, businesses can make sure that they are making the best connection possible with each client, no matter their preferred method of communication.
Calls can be routed based on different levels of staff skill, ensuring quality customer care by matching the correct issues to the correct team members. This skill-based routing applies to web chat as well, so no matter how the customer contacts a business, each client receives accurate, timely assistance from the appropriate staff member. The system is also complete with Interactive Voice Response (IVR) Call Routing, which allows for creation of fully customized menus to route calls to the proper staff member.
Automated and semi-automated email responses intelligently respond to any email inquiries, or can easily route the question to the correct staff member with suggested responses based on the content of the email itself. By having a system to do a good portion of the legwork based on basic integrated questions, employees can easily save time, increase efficiency, and turn their attention to more more complicated or complex issues.
Oracle Contact Center Anywhere Software is a good fit for mid-sized to enterprise-level businesses in almost any industry, including engineering, healthcare, nonprofit, and software/IT. The system has won 49 industry awards, including those from Frost & Sullivan, Call Center Magazine, Customer Interaction Solutions Magazine, and Communications Convergence Magazine.
Maria from Epsilon
Employees number: 5,001-10,000 employees
Our office used the service on both VOIP handsets as well as software options on smart phones and desktops. It's a great solution. Also use it at times for faxing. Very easy.
Can be costly depending on the number of users and features desired for your office
Donna from DJT Services
Promero provides an excellent call center solution. They are flexible and accommodating. Their tech support is great. I also like the fact that Promero offers other products like CRM and workforce tools at affordable price.
George from FX Services
Possibly the best cloud product at the best price. Promero support is excellent, the team is very responsive by email or telephone.
Mike from BetterBPO
I recomend them all the time. Good product at the best price in the market.
*Easy to Use
*Compatible with all phone devices.
The real-time Dash Boards are the best I've seen and I've worked in the call center space my entire life. The dialer has increased my sales and seems to work better than the others I've tried.
Promero held my hand untill I felt confortable with the product. Its nice to work with real people.
Flexible contract terms!
Setup time took 10 days for my 30 seat call center.
No monthly unlimited plan.