Oracle CRM On Demand is a user-friendly solution for your entire organization, directing your sales, marketing and client support efforts toward a single focus: your customers. We like how this solution can even be integrated with an optional virtual call center to ensure complete quality control across your customers' experience.
While the core of this solution is sales automation, Oracle CRM On Demand can be integrated with marketing automation, web self-service, and several other integral applications for comprehensive customer management. The system offers the only embedded analytics in the industry to allow you quick, real-time access to reporting tools for data at a glance.
Oracle CRM On Demand also provides industry-specific functionality for your business. So whether you manage a database of former buyers for an auto dealership, or track weekly deliveries for a chain of restaurants, you can customize this system to accommodate the unique needs of your business model.
As the name suggests, this Software-as-a-Service is backed by Oracle, one of the biggest names in the CRM market with over 14 years of experience and nearly 5 million live users. Oracle CRM On Demand can also be deployed on-premise or as a hosted solution. Priced monthly by user count, the solution can be scaled to fit organizations of any size.
Patty from Wescom Marketing
It's very easy to maneuver, and visibly clean. Very intuitive, and covers most of what I need to access from this vendor in one location.
It would be nice to be able to filter by part number instead of just by account or opportunity.
I would recommend them to check it out. I actually work with 5 different manufacturers on their sites, and I find this one to be the easiest to learn, with the most flexibility.
Amber from Artesyn Embedded Technologies
Oracle is a standard in business software and provides generally user friendly formats and interfaces.
Application tends to be busy for the average user, depending on content requirements for multiple businesses within the out of box capabilities.
Be open to change and know your enhancement requirements prior to launching the software. The capabilities of the application are almost endless, but allowing all content can be confusing to daily users.
Genevieve from Artesyn Embedded Technologies
Ease of viewing/searching opportunities and quotes. Ability to create reports tailored to my needs. Easily reviewing pricing and profitability. Clear view of open/closed opportunities.
I wish there was some more integration between the CRMOD and our other reports/tools.
Explore the reporting capabilities of the tool. It is very simple to create reports/dashboards to fit your needs.
Karen from Artesyn
Oracle Support and the Support and Training Protal - Very good tools and plenty of information to get you thru.
I have no complaints, Oracle has always been there for any issues and give advanced notice to prepare for any upgrades or patches.
Full discovery and consulting. It is best to have a very knowledgeable person on hand to work thru Discovery to Go Live