Oracle Service Cloud Software


Oracle CX for Service is a suite of customer service and support applications under the Oracle Cloud product line for customer experience (CX) management. It provides multichannel ticket management, which combines all customer service touchpoints—Web, social, mobile, contact center and field service. This enables customer service representatives to better understand customers and quickly address issues in whatever channel the customer is most comfortable with.

Oracle CX for Service also offers self-service capabilities, allowing businesses to brand and deploy support sites that offer guided assistance to relevant answers. When an agent is needed, help is a click away with chat, click-to-call and virtual assistance.

In addition, Oracle CX includes social media monitoring and analytics, so service reps can listen across multiple social media channels for service comments and potential issues. This enables them to route issues, respond and proactively engage customers via social channels.


Oracle Service Cloud - Home
  • Oracle Service Cloud - Home
  • Oracle Service Cloud - Configuration
  • Oracle Service Cloud - Objects
  • Oracle Service Cloud - Social
  • Oracle Service Cloud - Dashboard
  • Oracle Service Cloud - Mobile
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8

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Javier from Oracle
Number of employees: 10,000+ employees Employees number: 10,000+ employees

April 2016

April 2016

Product Quality
Value for Money
Source: GetApp