Oracle Service Cloud is a suite of customer service and support applications under the Oracle Cloud product line for customer experience (CX) management. It provides multichannel ticket management, which combines all customer service touchpoints—Web, social, mobile, contact center and field service. This enables customer service representatives to better understand customers and quickly address issues in whatever channel the customer is most comfortable with.
Oracle Service Cloud also offers self-service capabilities, allowing businesses to brand and deploy support sites that offer guided assistance to relevant answers. When an agent is needed, help is a click away with chat, click-to-call and virtual assistance.
In addition, Oracle Service Cloud includes social media monitoring and analytics, so service reps can listen across multiple social media channels for service comments and potential issues. This enables them to route issues, respond and proactively engage customers via social channels.
Javier from Oracle
Employees number: 10,000+ employees