Oracle E-Business Suite CRM Software


 

Oracle E-Business Suite is a comprehensive system of integrated global business applications, including a suite of on-premise customer relationship management (CRM) applications designed to help sales, service and marketing departments make information-driven decisions, reduce costs and increase performance.

Built on an open, standards-based architecture, E-Business Suite CRM helps streamline business processes and improve data quality, and allows all key divisions to draw from the same source of data.

E-Business Suite offers over 50 CRM applications. Sales applications include sales force automation, sales order management and channel management. Marketing applications include marketing automation, marketing resource management and tradeshow management. Service applications include customer service, field service, call center and self service.

As one of the leading CRM providers by global market share, Oracle’s current and previous E-Business Suite CRM customers include many notable B2B and B2C enterprise companies, such as Sony, Qualcomm and General Electric.

 

Oracle E-Business Suite CRM - Welcome
 
  • Oracle E-Business Suite CRM - Welcome
    Welcome
  • Oracle E-Business Suite CRM - Orders
    Orders
  • Oracle E-Business Suite CRM - Customer profile
    Customer profile
  • Oracle E-Business Suite CRM - Configuration
    Configuration
  • Oracle E-Business Suite CRM - Home
    Home
  • Oracle E-Business Suite CRM - Worklist
    Worklist
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, Web browser (OS agnostic), Windows 2000, Windows 8

6 Reviews of Oracle E-Business Suite CRM

Showing 1-6 of 6

 

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Michelle from IFSE Institute
Specialty: Education
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Review of Oracle Suite

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It is usable by the entire enterprise. We had a multi-country organization that had access to the entire system and that worked well for us.

Cons

It is not user friendly, especially in accounting. The bank and AR modules were cumbersome and inefficient.

 
 

Melinda from Sycamore Networks
Specialty: Manufacturing
Number of employees: 201-500 employees Employees number: 201-500 employees

May 2017

May 2017

Positive experience with Oracle

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Oracle has been one of the stronger packages I have used in the HR world (and liked the way it fed over to Payroll). Overall, screens were easy to navigate.

Pros

Overall, Oracle was very straight-forward and easy to use. I have used at least 3 or 4 Management tool packages and feel Oracle has been the best one so far.

Cons

We also used Oracle Discoverer for reporting. Although MOST of it was great, there were some things the reporting could not do that made a user have to "know" their data in order to make sure certain data records were not coming out in their report (or, it'd come out and you would have to know to pull out certain data records).

 
 

Abhishek from Triniti Corporation
Specialty: Software / IT
Number of employees: 201-500 employees Employees number: 201-500 employees

May 2017

May 2017

Excellent product from Oracle to keep your customer happy always

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Must have product for Best CRM experience

Pros

Ease of use.
Excellent integration withing Oracle modules
Can be customized as per requirements
Less time in user training
Best in class, industry wise solutions

Cons

Working with Oracle support requires some patience
Understanding native and third party integration bit difficult

 
 

Ashis from BMC
Specialty: Software / IT
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

March 2017

March 2017

Oracle E-biz Feedback

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

I have been using Oracle Ebiz suite from last 6 + years. I feel it is designed very smartly. Though I feel if Oracle can produce an ERP which does End to End HR process that would be more benificial something like SAP

Pros

User friendly

Cons

Need to have End to End HR ERP

 
 

Inge from Nutrifood Indonesia
Specialty: Manufacturing
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

March 2017

March 2017

Good application but need faster development

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The extra field very useful to get extended information. But some bugs haven't been fixed completely, so we have to use bugfix everytime the problem happen again.

Pros

Easy to create SR. Extra field to be used.

Cons

Bug still exist even though we already do the patch.
Development takes a lot of time (more than 5 years)

 
 

Lakshminarayana from Cannot disclose
Specialty: Engineering
Number of employees: 10,000+ employees Employees number: 10,000+ employees

March 2017

March 2017

Oracle ebs

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Easy manageability . Customize use only the required modules scalability

Pros

Customizable

Cons

Too many patches