Oracle E-Business Suite is a comprehensive system of integrated global business applications, including a suite of on-premise customer relationship management (CRM) applications designed to help sales, service and marketing departments make information-driven decisions, reduce costs and increase performance.
Built on an open, standards-based architecture, E-Business Suite CRM helps streamline business processes and improve data quality, and allows all key divisions to draw from the same source of data.
E-Business Suite offers over 50 CRM applications. Sales applications include sales force automation, sales order management and channel management. Marketing applications include marketing automation, marketing resource management and tradeshow management. Service applications include customer service, field service, call center and self service.
As one of the leading CRM providers by global market share, Oracle’s current and previous E-Business Suite CRM customers include many notable B2B and B2C enterprise companies, such as Sony, Qualcomm and General Electric.