PeopleSoft CRM Software


 

Acquired by Oracle Corp. in 1995, PeopleSoft CRM is an on-premise solution targeted at mid and enterprise-sized organizations. Marketed and sold across the globe for a wide range of industries, this solution can be customized according to specific industry requirements.

The most recent version of the software, PeopleSoft 9.2, features a new user interface and customer-driven features and services. It is a complete end-to-end solution with capabilities such as real-time and role-based analytics.

Other key capabilities include sales and marketing automation, customer service and support, call center, help desk and knowledge management. It features several different modules, including CRM Personal Information Management Server Sync, Event Management, Marketing, Multi Channel Communication and Order Capture, each of which can be procured independently or as part of a suite.

 

PeopleSoft CRM - Manager dashboard
 
  • PeopleSoft CRM - Manager dashboard
    Manager dashboard
  • PeopleSoft CRM - Dashboard
    Dashboard
  • PeopleSoft CRM - Vendor ID lookup
    Vendor ID lookup
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, Windows 2000, Windows 8

3 Reviews of PeopleSoft CRM

Showing 1-3 of 3

 

from Secure Success
Specialty: Public Sector
Number of employees: More than 1,001 employees Employees number: More than 1,001 employees

PeopleSoft CRM - ideal for HR HelpDesk

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
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Quality
Support
Likes Best

There is a very tight integration with PeopleSoft HCM that isn't offered with other CRM Helpdesk products.

Likes Least

It isn't marketed as aggressively as it once was, however, I don't think that Oracle has another solution that is so tightly integrated with PeopleSoft HCM. I do wish that they would pay more attention towards enhancing and investing in this product.

Recommendations

If you are integrating with PeopleSoft HCM or Oracle EBIZ, you should definitely take a look at PS CRM HRHD.

 
 

from dunnhumby
Specialty: Software / IT
Number of employees: More than 1,001 employees Employees number: More than 1,001 employees

Peoplesoft - Bespoke CRM

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

PeopleSoft CRMs ability to be tailored to specific industry needs. The most important thing to me is it's Analytics application. Invaluable insights are generated from various customer interactions. It helps evaluate various marketing campaigns in terms of incremental revenue or new customers and identifies lapsing,valuable or loyal customers.

The best part is all these insights and other information about a customer is provided in real time. It also has ability to connect to any XML compliant data source.

Likes Least

The UI and UX is not that great. It does well all the tasks but feels archaic. It is expensive compared to other CRM products and implementation takes a long time

Recommendations

If you already have third party core solutions which you don't want to risk, then you should consider PeopleSoft CRM as this offers the best integration capabilities with other applications.

 
 

from Meridian Technologies
Specialty: Software / IT
Number of employees: 51 to 100 employees Employees number: 51 to 100 employees

PeopleSoft reviewed

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

It is easy to use and train, and it flows well with what we are trying to achieve.

Likes Least

It does take a while to remember the screens. Depending on what version you get, there are a few steps to get from point A to point B.

Recommendations

After getting comfortable with the screens and product itself, it will flow better than the others out there. Set up was easy, and they walk you through any issues you would come across.

 
 
 
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