An early pioneer in the sales force automation (SFA) space, Oracle Siebel CRM has adapted to technology shifts over the years to remain one of the top customer relationship management (CRM) products on the market.
Siebel CRM is a complete system that includes a range of sales, marketing and customer service applications tailored to more than 20 industries—making it ideal for enterprises requiring a sophisticated, highly customizable system.
In addition to backbone applications such as SFA, marketing campaign management and ticket management, Siebel CRM offers sales collaboration, quote and order capture, help desk, self-service, loyalty and events management and more. It also integrates with a range of other Oracle solutions, such as Oracle Social Cloud.
With options for both on-premise and Web-based deployment, Siebel CRM regularly receives industry recognition from top analyst groups, having been named a “leader” in Gartner’s Magic Quadrant.
Ed from Philips Healthcare
Specialty: Healthcare / Medicine
Employees number: 10,000+ employees
While there are some good features, the product is mostly clumsy and does not allow for much re-usability. It just seems very tired,
Paul from Education Management Corporation
It offers great integration to multiple software platforms, which is critical for any enterprise level company that is most likely going to have that issue to deal with.
You will have to make the commitment of resources to make sure it stays current with any bugs, patches, etc.
Make sure that you talk to your IT department about all known databases and technologies that will interface with the CRM. Some will play nice while others will give you a headache. Knowing ahead of time will allow you to plan properly to deal with those problematic technologies.