Oracle Siebel CRM Software


 

An early pioneer in the sales force automation (SFA) space, Oracle Siebel CRM has adapted to technology shifts over the years to remain one of the top customer relationship management (CRM) products on the market.

Siebel CRM is a complete system that includes a range of sales, marketing and customer service applications tailored to more than 20 industries—making it ideal for enterprises requiring a sophisticated, highly customizable system.

In addition to backbone applications such as SFA, marketing campaign management and ticket management, Siebel CRM offers sales collaboration, quote and order capture, help desk, self-service, loyalty and events management and more. It also integrates with a range of other Oracle solutions, such as Oracle Social Cloud.

With options for both on-premise and Web-based deployment, Siebel CRM regularly receives industry recognition from top analyst groups, having been named a “leader” in Gartner’s Magic Quadrant.

 

Oracle Siebel CRM - Contacts
 
  • Oracle Siebel CRM - Contacts
    Contacts
  • Oracle Siebel CRM - Accounts
    Accounts
  • Oracle Siebel CRM - Reporting and analytics
    Reporting and analytics
  • Oracle Siebel CRM - Maps integration
    Maps integration
  • Oracle Siebel CRM - Mobile CRM
    Mobile CRM
  • Oracle Siebel CRM - Opportunities
    Opportunities
Supported Operating System(s):
Web browser (OS agnostic)

11 Reviews of Oracle Siebel CRM

Showing 1-11 of 11

 

from dunnhumby
Specialty: Software / IT
Number of employees: More than 1,001 employees Employees number: More than 1,001 employees

Comprehensive on-premise and on-demand CRM solution

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Immense depth and breadth of their CRM applications. It's industry specific applications are better than any other CRM solution. So there is no need to add a third party application for industry specific capabilities.

Also, I like the clean and simple look of UI and UI's performance.

Likes Least

Compared to SAP CRM, it has limited capability to provide a custom solution to enterprises. Also, a very high cost of implementation is associated with it which makes it risky for medium size companies.

Recommendations

Considering the risks and costs associated with it's implementation, I would suggest large business to go for it. For small and medium companies, other less risky CRM solutions may be more viable.

 

from AccruePartners
Specialty: Software / IT
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

Siebel, the pioneers of CRM Package Solution

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Like the compactness about the product, simplicity & amazing amounts of functionalities for each industry vertical. A well rounded product with incomparable number of important functionalities not found in other CRMs for all industry verticals. Good for fortune 500 companies.

Likes Least

Oracle are killing the product, which now seems to be in its last throws of life before it becomes extinct, from a once leadership position. MS Dynamics CRM & Salesforce CRM now control the CRM market, as of today. License costs are high compared to the other popular CRMs, mentioned above. Siebel On-Demand has flopped due to lack of features, industry vertical reach & flexibility mainly. Oracle need to bring back Siebel in a big way, with more focus, as they do for the Oracle Database product. Need to be more creative like MS Dynamics with its vast number of out-of-box interfaces with Outlook, Sharepoint, Lync, etc. Not cost effective enough for anything less than fortune 500 companies.

Recommendations

Judge a product from all angles. Ease of use, cost, latest integration features with popular social websites such as facebook, twitter, etc, availability as On Premise, Web Client, Cloud, Mobile, Tablet versions, ease of maintaining in long run, ease of version upgrades, latest out-of-box functionalities, industry vertical coverage including areas such as construction, government, garment industry, small businesses, logistics, etc.

 

from Allegion
Specialty: Manufacturing
Number of employees: More than 1,001 employees Employees number: More than 1,001 employees

Siebel CRM review

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

it gives a central location for information storage

Likes Least

the fact that one person can enter information and someone else can come along and change it and there is no tracking that particular change

Recommendations

make sure the software can be customized to your needs and not your needs having to be changed for the software

 

from Vision Technology Consulting (VTC) Sdn Bhd
Specialty: Software / IT
Number of employees: 51 to 100 employees Employees number: 51 to 100 employees

Siebel CRM

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Siebel CRM is a packaged solution which consists of out of the box functionalities that can be customized to address specific industry business needs. One of the highlight features on Siebel is its comprehensive access control mechanism, data and functions can be easily segregated based on reporting hierarchy, business units or by working teams. In a Contact Centre, different service requests can be routed to the designated CSO and this CSO will only view the service requests under his bucket. The customer service manager can monitor his team's service requests with the access to the team's service requests.

Harnessing the wide-array of natively supported industry-standard integration technologies such as – Web Services, MQ, JMS, EIM – integration with external systems is hassle-free, be it bulk load, or real-time integration alike. Take an instance that in a finance industry, there are various systems which serve different purpose. Siebel CRM can be integrated to these systems namely the core banking system AS400, to obtain the important information such as the customer's CASA, FD, Loans and Credit Card details.

The 360 view of Siebel CRM enables us to see everything on our customers from the customer’s contacts to the customer’s service requests, allowing us to serve our customers effectively and efficiently, this is further amplified by the integration with Computer Telephony integration & email response server – overall providing better understanding & resulting enhanced experience to our customers.

Furthermore, it’s easy to use built-in navigations and menus allow us to learn Siebel with minimal training for optimal efficiency.

Likes Least

Oracle support cannot answer all our queries. Sometimes, if it is an x-file, they will flag the service request as product defect, no other explanation given.

Recommendations

Improve on Oracle support with more professionals to answer our queries.

 

from Atos Consulting Pvt. Ltd.
Specialty: Consulting
Number of employees: 101 to 500 employees Employees number: 101 to 500 employees

Fully functional and easy to use CRM product

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

1. Easy to use ( Navigation and Menus are very user friendly).
2. Multi functional Configuration is possible.
3. Cost is not on higher side.
4. Easy to integrate with legacy system and migrate data .
5. CRM covers major industry sectors(finance, automobile, industrial, pharmaceutical, telecommunication)

Likes Least

1. Oracle support is nightmare.
2. Mobile app is full of bugs and outdated.
3. UI is not good.
4. Resources has to get connected with new bugs and patches, Oracle has provide monthly features change cycle to get attention from users.

Recommendations

Before buying this product make sure the database you are using is fit and integrate with this CRM. Don't just evaluate license cost, customization and Maintenance cost is also involved for your application. It's one of the best CRMs in the market but it's very good for big and medium size companies.

 

from e-Up Unified Perspective
Specialty: Software / IT
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

The most complete CRM Packaged Application

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Oracle Siebel CRM is a truly complete Packaged Application. Its structure allows you to approach its customization based on your business areas and processes. It's the only CRM platform that provides a set of best practices directly implemented in the product, spanning various industry sectors (e.g. automotive, pharmaceutical, telecommunication, finance, etc.).
This should allow you to start a greenfield project with a solid application base, thus reducing the customizations effort you are going to face.

Likes Least

There has been a confusing attitude from Oracle towards this product in the last years. Just recently this seems to change towards a serious commitment and investment on new functionalities and keeping the product up to date with latest technologies (e.g. HTML5 UI); but there is still a lot of work to be done - above all on the administration and support side.

Recommendations

Always remember CRM is about your company strategy and business processes, not the technology you are using. This being said, a first easy discrimination point is the dimension of your company and the number of users that will use the application and how they will access it (e.g. mobile/desktop?). Oracle Siebel CRM, at the current configuration (i.e. purely on premises) is the best option if the size of your company justifies a big amount of data to be exchanged and stored.
Secondarily, don't evaluate just the license costs, but also all the hidden costs deriving from customizing the application to meet your needs, supporting its users and maintaining it.
Other solutions might cost less initially but could expose you to future unexpected investments. Oracle Siebel CRM is a very mature application and in the recent years many vendors/consultancies have introduced innovations that cover the gaps of this Packaged Application.

 

from Thymus Solution Ltd
Specialty: Software / IT
Number of employees: 101 to 500 employees Employees number: 101 to 500 employees

Siebel - Best in Market

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

Very accessible. Widely used product making the google searches. Levels of Configuration and Management. Easy to integrate with legacy solutions and migrate data.

Likes Least

Special expertize is needed to follow the Tool Best Practices configuration, Expert Resources are hard to find, Internal Object Classes might bring issues or limit the customization.

Recommendations

No package solution is 100% available to the customer or allows very detailed customizations however Oracle Siebel allows each company to drive its business customizing its OOB features to accomplish the requirement and even thought this might need a Siebel Tools developer the outcome 99% percent of the time helps the business to Manage the Customer Relationship in Detail with a stable and Friendly solution.

 

from Pureprofile.com
Specialty: Software / IT
Number of employees: 501 to 1,000 employees Employees number: 501 to 1,000 employees

Number 1 CRM product from past years

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

User Friendly
Not more costly
Easy to train the end user due to ease of the product and technology

Likes Least

Oracle support is not so good
Bugs and errors
Outdated Mobile App.
Maintenance cost

Recommendations

Siebel Support / Oracle Support
Improve Siebel Open UI
Need to bare the maintanance cost as it needs plenty of coding

 

from Infosys
Specialty: Banking
Number of employees: More than 1,001 employees Employees number: More than 1,001 employees

i have more than 8 years of experience with this product

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

It covers most of the industries and offers a lot of functionality inbuilt out of the box. This product comes with features such that it may also be used out of the box without any customization. Oracle provides quiet prompt support for their customers. Oracle provide so many other tools and capabilities which can easily be integrated with Siebel for the functionalities which are not part of Siebel for ex: BIP Reports. Also with Open UI, Siebel application is more flexible in terms of compatibility to all kind of browsers, easily customizable UI with the Java and CSS layer.

Likes Least

1. Siebel CRM is a very heavy CRM and hence needs quiet good infrastructure to run onto.
2. There is much more scope of improvement in Open UI front.

Recommendations

1. Analyze well to know what all functionalities you want in your application for your industry.
2. What would be the user base that you have?
3. Do you need to build a customer facing application or user facing?
4. Cost
5. Time to market
6. User friendliness

 

from Parmalat
Specialty: Banking
Number of employees: More than 1,001 employees Employees number: More than 1,001 employees

An enterprise level CRM that is strong in functionalities But...

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

This is a feature rich product. This CRM product has all the best of the breed CRM functionalities in Sales, Service and Marketing. This was one of the first CRM product to have a web interface making it easier for the users to access CRM related functionalities. Very strong functionalities if you want to have an out of the box CRM. Almost all the industry best practices fields in the functionalities are available. Easy to extend the underlying table for enhancements.

Likes Least

Not able to release only part of the changes. This product release works in an ALL or Nothing mode. The repository with the changes can not be tweaked / switch off capabilities which are not yet developed completely as it complied all of the changes.
This is specially a night mare if you have AGILE teams working in multiple modules addressing multiple customer changes. This particular fact also creates a major issue for the version management. There is no in-built tool that does the version control and allows you to roll back.

Recommendations

If you want a good CRM that has most of the possible CRM functionalities that is accessible via the web interface. Then this is a very good option. However, it is not a very application if you want to use for Mobile applications. Still (2015) does not have offline capabilities. The under the hood architecture is still like DOT com websites, Applets, Screens, Views handling interactions via JQM which is non-ideal specially if you want the application to work according to your requirements.

 

from Education Management Corporation
Specialty: Education
Number of employees: More than 1,001 employees Employees number: More than 1,001 employees

Takes time to learn, but has great tools

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

It offers great integration to multiple software platforms, which is critical for any enterprise level company that is most likely going to have that issue to deal with.

Likes Least

You will have to make the commitment of resources to make sure it stays current with any bugs, patches, etc.

Recommendations

Make sure that you talk to your IT department about all known databases and technologies that will interface with the CRM. Some will play nice while others will give you a headache. Knowing ahead of time will allow you to plan properly to deal with those problematic technologies.

 
 
Write a Review