For almost 15 years, ProBusinessTools has been a leader in the industry, offering the single most popular web-based service management solution for companies of all sizes. As an entirely web-based application, PBT streamlines the entire service process, from scheduling and dispatching to managing inventory, technicians, reporting and more.
ProBusinessTools is currently in use by more than 200 service companies and 7,000 technicians nationwide, ranging from small service shops to Fortune 500 brands. It's suited to a number of industries, from construction to real estate, utilities, hospitality and more. It's web-based, so it's fully accessible from anywhere with an Internet connection, and PBT offers a mobile app as well for technicians on-site. It's web-based architecture also eliminates any software installation, hardware purchase and maintenance, data backups and all of the other challenges associated with a server-based solution.
The system's CRM module helps users easily find and track customer. The service and job-scheduling modules have a calendar-based interface that also tracks fleet mileage and distances, so the dispatchers can always send the best technician for the job. PBT maintains all work orders in a single database, offering at-a-glance visibility into open orders, requests, scheduled calls, etc.
In addition to managing all inventory, ProBusinessTools tracks both in-house and sub-contracted technicians. Its recurring billing system and accounting modules simplifies and entire financial process, while the reporting modules is equally robust, providing more than 100 reports and dashboards built into the software. There are optional features for credit card processing and software customization.
We recommend ProBusinessTools to service companies seeking an affordable, all-inclusive service management solution.