Provide Support is a live chat and real-time website visitor monitoring platform that has been on the market since 2003. Unlike many other live chat providers that include marketing, sales or other broader customer relationship management (CRM) applications, Provide Support’s offering focuses on live chat and monitoring applications.
Provide Support is suited for a wide variety of business sizes and industries and is used in a variety of implementation strategies. It includes many special live chat features, like agent-to-agent chats, the ability to transfer ongoing chats between agents and automatic emailing of chat transcripts.
Provide Support is offered as a Web-based, cloud application, so it requires no additional hardware purchases. It has several tiers of service based on the number of users and customers can choose from monthly, bi-annual or annual billing cycles.